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AI Self-Service Program Manager at Samsara

, , Mexico - Full Time

Skills Needed
Support Operations, Knowledge Management, Ai Automation, Conversational Design, Prompt Engineering, Analytical Skills, Problem Solving, Project Management, Vendor Management, Communication Skills, Customer Experience, Ai Technologies, Collaboration, Innovation, Strategic Mindset, Leadership

Specialization
8+ years in Support Operations or AI/Automation platform management is required. A Bachelor’s degree in a related field is preferred, along with experience in conversational AI technologies.

Experience Required
Minimum 10 year(s)

System Engineer - Business & Education at Apple

Ciudad de México, , Mexico - Full Time

Skills Needed
Technical Consulting, Sales Support, Relationship Building, Presentation Skills, Consultative Sales, Technical Leadership, Problem Solving, Communication Skills, Collaboration, Customer Engagement, Technical Expertise, Negotiation, Process Optimization, Market Familiarity, Integrity, Accountability

Specialization
The position requires a minimum of 8 years of related experience in pre-sales technical roles and consultative sales. Candidates should have hands-on knowledge of multiple operating systems and outstanding communication skills.

Experience Required
Minimum 10 year(s)

Analista de Acceso al Mercado at Syngenta Group

Ciudad de México, , Mexico - Full Time

Skills Needed
Documentation Management, Process Tracking, Excel Proficiency, Crm Knowledge, Organization, Attention To Detail, Clear Communication, Teamwork, Proactivity, Time Management

Specialization
Candidates should have a background in administration, industrial engineering, economics, or related fields, along with experience in document management and process tracking. Proficiency in Excel and knowledge of CRM systems, ideally Salesforce, are essential.

Experience Required
Minimum 2 year(s)

Data Analyst - Learning (Mexico) at MedTrainer

Delegación Josefa Vergara y Hernández, Querétaro, Mexico - Full Time

Skills Needed
Data Analysis, Reporting, Critical Thinking, Research Ability, Advanced Excel, Salesforce Crm, Lms Reporting, Data Cleaning, Data Auditing, Data Visualization, Accreditation Reporting, Advanced English, Adaptability, Collaboration

Specialization
Candidates should have a Bachelor’s degree in a relevant field and experience in data analysis or reporting. They must thrive in a flexible environment and possess strong critical thinking and research abilities.

Lead Machine Learning Engineer, Recommendation Systems at LP Careers Page

Ciudad de México, , Mexico - Full Time

Skills Needed
Machine Learning, Recommendation Systems, Ranking Algorithms, Python, Tensorflow, Pytorch, Sql, Data Warehouses, Data Lakes, Distributed Computing, A/B Testing, Feature Engineering, Data Pipelines, Experimentation, Modeling, Monitoring Systems

Specialization
Candidates must have 7+ years of experience building and scaling production ML systems with measurable business impact. A strong background in ranking algorithms and proficiency in Python and ML frameworks is essential.

Experience Required
Minimum 10 year(s)

Lead Machine Learning Engineer, Ad Performance at LP Careers Page

Playa del Carmen, Quintana Roo, Mexico - Full Time

Skills Needed
Machine Learning, Software Development, Advertising Systems, Ad Performance Optimization, Recommendation Systems, Advertising Algorithms, Nlp, Computer Vision, Python, Sql, Tensorflow, Pytorch, Distributed Data Processing, Cloud Infrastructure, Analytical Problem Solving, Communication, Project Management

Specialization
Candidates must have 7+ years of software development and ML engineering experience, with at least 3 years focused on advertising systems. They should possess expertise in ML areas such as recommendation systems, advertising algorithms, NLP, or computer vision, along with proficiency in Python, SQL, and modern ML frameworks.

Experience Required
Minimum 10 year(s)

Assistant Director of Food & Beverage at Accor

Playa del Carmen, Quintana Roo, Mexico - Full Time

Skills Needed
Organizational Skills, Time Management, Communication Skills, Food And Beverage Operations, Problem Solving Skills, Attention To Detail, Customer Service Orientation, Menu Planning, Budgeting, Cost Control, Health And Safety Regulations, Staff Training, Multitasking, Quality Standards, Spanish Language Skills, Luxury Hospitality Experience

Specialization
Candidates should have a bachelor's degree in Hospitality Management or a related field, along with 2-3 years of experience in food and beverage management. Strong organizational skills and bilingual communication in English and Spanish are essential.

Experience Required
Minimum 2 year(s)

Lead Machine Learning Engineer, Recommendation Systems at LP Careers Page

Puebla, Coahuila, Mexico - Full Time

Experience Required
Minimum 10 year(s)

Principal ML Engineer, Ad Performance at LP Careers Page

Ciudad de México, , Mexico - Full Time

Skills Needed
Machine Learning, Personalization, Deep Learning, Causal Inference, Multi Armed Bandits, Graph Based Models, Architecting Ml Platforms, Technical Mentorship, Innovation, Data Driven Content, Real Time Learning, Exploration/Exploitation Tradeoffs, Privacy Preserving Personalization, Responsible Ai Practices, Adaptive Learning Systems, Technical Influence

Specialization
Must have 10+ years of experience in designing and deploying large-scale machine learning systems with a focus on personalization. Expertise in building ML systems and recognized industry expertise through patents or publications is essential.

Experience Required
Minimum 10 year(s)

Lead Machine Learning Engineer, Recommendation Systems at LP Careers Page

Guadalajara, Sonora, Mexico - Full Time

Experience Required
Minimum 10 year(s)

Evaluation Scenario Writer - AI Agent Testing Specialist at Mindrift

, , Mexico - Full Time

Skills Needed
Test Design Principles, Analytical Mindset, Attention To Detail, Nlp Annotation, Software Testing, Data Analysis, Python, Javascript, Structured Formats, Agent Behavior Definition, Scoring Logic, Ai Understanding, Communication Skills, Scenario Description, Edge Cases, Task Simulation

Specialization
Candidates should have a Bachelor's and/or Master's Degree in relevant fields and a background in QA, software testing, or data analysis. Strong written communication skills in English and basic experience with Python and JavaScript are also required.

Experience Required
Minimum 2 year(s)

Cajeros Vendedores at Fantasiasmiguel

S. Luis Potosi, San Luis Potosí, Mexico - Full Time

Skills Needed
Customer Service, Effective Communication, Mathematical Skills, Adaptability, Willingness To Learn

Specialization
Candidates must have at least completed secondary education and possess effective communication skills, mathematical abilities for handling money, and a willingness to learn. Availability for rotating schedules, including weekends, is also required.

Support Engineer Level 1 at BlueOptima

Santa Ana Tepetitlán, jalisco, Mexico - Full Time

Skills Needed
Systems Administration, Linux, Windows, Enterprise Software, Customer Facing Role, File Storage, Object Storage, Ip Networking, Data Movement, Replication, Disaster Recovery, Scripting, Cloud Object Stores, Networking, Version Control Systems, Technical Certifications

Specialization
Candidates should have strong systems administration skills for both Linux and Windows, with at least 10 years of experience in IT. Experience in enterprise software and customer-facing roles is essential, along with knowledge of cloud services and scripting languages.

Experience Required
Minimum 10 year(s)

Principal ML Engineer, Ad Performance at LP Careers Page

Monterrey, Chiapas, Mexico - Full Time

Skills Needed
Machine Learning, Personalization, Deep Learning, Causal Inference, Multi Armed Bandits, Graph Based Models, Technical Vision, Architecture, Innovation, Mentorship, Privacy Preserving Personalization, Responsible Ai, Adaptive Learning, Technical Influence, Execution Velocity, Thought Leadership

Specialization
Candidates must have expertise in building ML systems with a focus on large-scale personalization and a proven track record in architecting ML platforms. A minimum of 10 years of experience in designing, developing, and deploying machine learning systems is required.

Experience Required
Minimum 10 year(s)

Customs Foreign Trade Analyst Career at Aumovio

, jalisco, Mexico - Full Time

Skills Needed
Customs And Foreign Trade, International Business, Immex Experience, Annex 24 Software, Hts Classification, Free Trade Agreements, Incoterms, Foreign Trade Certifications, Vucem, Logistics Processes, Automotive Industry, Project Management, Ms Office, Sap, Negotiating Skills, Communication Skills

Specialization
Candidates should have a bachelor's degree in Customs and Foreign Trade or a related field, along with a minimum of 2 years of professional experience in Customs and Foreign Trade. Knowledge of various trade regulations and experience in the automotive industry are also required.

Experience Required
Minimum 2 year(s)

Electrical Engineer with Python Experience - Freelance AI Trainer at Mindrift

, , Mexico - Full Time

Skills Needed
Electrical Engineering, Python, Numpy, Scipy, Pandas, Power Engineering, Control Systems Engineering, Electronics Engineering, Communication Systems Engineering, Signal Processing, Instrumentation Engineering, Microelectronics, Vlsi Engineering, Embedded Systems, Renewable Energy Systems, Robotics And Automation

Specialization
Candidates must hold a Master’s Degree or PhD in Engineering or a relevant area and have at least 3 years of professional experience in Electrical Engineering. Proficiency in Python and advanced English (C1 or above) is also required.

Experience Required
Minimum 2 year(s)

Asesor Nutricional - Suplementos Asesor Nutricional - Suplementos at Nestlé

Morelia, Michoacán, Mexico - Full Time

Skills Needed
Nutrition, Healthcare, Medical Education, Strategic Planning, Relationship Management, Sales, Communication, Presentation, Excel, Numerical Agility, Customer Service, Product Knowledge, Health Institutions Management, Consumer Relations, Pharmaceutical Knowledge, Health Promotion

Specialization
Candidates must have a degree in Nutrition or Health Sciences and at least 2 years of experience in medical visits. Intermediate English proficiency and skills in Excel are also required.

Experience Required
Minimum 2 year(s)

OPERADOR DE PRODUCCION 1 at DANA SAC SEASIA PTE LTD

, Querétaro, Mexico - Full Time

Skills Needed
Machinery Operation, Operational Procedures, Management Systems, Customer Requirements

Lead ML Engineer, Ad Performance at LP Careers Page

León, Guanajuato, Mexico - Full Time

Specialization
Candidates must have 7+ years of software development and ML engineering experience, including 3+ years focused on advertising systems. They should possess expertise in ML areas such as recommendation systems, advertising algorithms, NLP, or CV, along with proficiency in Python, SQL, and modern ML frameworks.

Experience Required
Minimum 10 year(s)

Lead ML Engineer, Ad Performance at LP Careers Page

Guadalajara, Sonora, Mexico - Full Time

Specialization
Candidates must have 7+ years of software development and ML engineering experience, with at least 3 years focused on advertising systems. They should possess expertise in ML areas such as recommendation systems, advertising algorithms, NLP, or CV, along with proficiency in Python, SQL, and modern ML frameworks.

Experience Required
Minimum 10 year(s)

AI Self-Service Program Manager at Samsara

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Support Operations, Knowledge Management, AI Automation, Conversational Design, Prompt Engineering, Analytical Skills, Problem-Solving, Project Management, Vendor Management, Communication Skills, Customer Experience, AI Technologies, Collaboration, Innovation, Strategic Mindset, Leadership

Industry

Software Development

Description

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: We’re looking for an AI Self-Serve Program Manager to supercharge Samsara’s AI-powered customer experience. You’ll lead our Chatbot and Voice AI platforms, driving innovation that makes support faster, smarter, and more seamless than ever. This is a high-impact role where you’ll turn AI vision into measurable results, increasing containment, improving customer satisfaction, and reducing case volume. You’ll own performance insights, refine agent operating procedures, and collaborate with vendors, subject matter experts, and internal teams to continuously elevate our self-serve capabilities. This is a remote position open to candidates residing in Mexico. Relocation assistance will not be provided. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: Lead daily operations of Samsara’s AI self-service platforms (Chatbot and Voice AI) to ensure reliability, speed, and performance. Track and analyze key metrics such as containment, deflection, accuracy, and CSAT to uncover insights and drive improvement. Optimize AI intelligence and integrations by refining prompts, enhancing conversational design, improving customer flows, and expanding connections across systems for seamless support. Collaborate across teams including SMEs, Tech Docs, vendors, and internal AI groups to close content gaps and scale platform capabilities. Advance AI self-service strategy through innovation and continuous alignment with business goals, customer needs, and emerging industry trends. Minimum requirements for the role: 8+ years in Support Operations, Knowledge Management, or AI/Automation platform management. Bachelor’s degree in Business, Information Systems, or a related field (Master’s preferred). Conversational design / prompt engineering background Experience working directly with conversational AI technologies such as chatbots or voice AI. Strong analytical and problem-solving skills with a data-driven mindset. Proven success collaborating across technical and non-technical teams. Skilled in project and vendor management. Excellent communication and storytelling skills with a focus on customer experience. An ideal candidate also has: Strategic mindset with a builder mentality who thrives on scaling systems, processes, and technology to deliver measurable business impact. Deep understanding of AI-driven self-service and automation, with hands-on experience optimizing chatbots, voice AI, or other conversational platforms. Collaborative leader and communicator who can align cross-functional teams, vendors, and stakeholders around a shared vision for customer experience innovation. At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

Responsibilities

Lead daily operations of Samsara’s AI self-service platforms to ensure reliability and performance. Track and analyze key metrics to uncover insights and drive improvement.

AI Self-Service Program Manager at Samsara

, , Mexico - Full Time

Experience Required
Minimum 10 year(s)

System Engineer - Business & Education at Apple

Ciudad de México, , Mexico - Full Time

Experience Required
Minimum 10 year(s)

Analista de Acceso al Mercado at Syngenta Group

Ciudad de México, , Mexico - Full Time

Skills Needed
Documentation Management, Process Tracking, Excel Proficiency, Crm Knowledge, Organization, Attention To Detail, Clear Communication, Teamwork, Proactivity, Time Management

Experience Required
Minimum 2 year(s)

Data Analyst - Learning (Mexico) at MedTrainer

Delegación Josefa Vergara y Hernández, Querétaro, Mexico - Full Time

Lead Machine Learning Engineer, Recommendation Systems at LP Careers Page

Ciudad de México, , Mexico - Full Time

Experience Required
Minimum 10 year(s)

Lead Machine Learning Engineer, Ad Performance at LP Careers Page

Playa del Carmen, Quintana Roo, Mexico - Full Time

Experience Required
Minimum 10 year(s)

Assistant Director of Food & Beverage at Accor

Playa del Carmen, Quintana Roo, Mexico - Full Time

Experience Required
Minimum 2 year(s)

Lead Machine Learning Engineer, Recommendation Systems at LP Careers Page

Puebla, Coahuila, Mexico - Full Time

Experience Required
Minimum 10 year(s)

Principal ML Engineer, Ad Performance at LP Careers Page

Ciudad de México, , Mexico - Full Time

Experience Required
Minimum 10 year(s)

Lead Machine Learning Engineer, Recommendation Systems at LP Careers Page

Guadalajara, Sonora, Mexico - Full Time

Experience Required
Minimum 10 year(s)

Evaluation Scenario Writer - AI Agent Testing Specialist at Mindrift

, , Mexico - Full Time

Experience Required
Minimum 2 year(s)

Cajeros Vendedores at Fantasiasmiguel

S. Luis Potosi, San Luis Potosí, Mexico - Full Time

Skills Needed
Customer Service, Effective Communication, Mathematical Skills, Adaptability, Willingness To Learn

Support Engineer Level 1 at BlueOptima

Santa Ana Tepetitlán, jalisco, Mexico - Full Time

Experience Required
Minimum 10 year(s)

Principal ML Engineer, Ad Performance at LP Careers Page

Monterrey, Chiapas, Mexico - Full Time

Experience Required
Minimum 10 year(s)

Customs Foreign Trade Analyst Career at Aumovio

, jalisco, Mexico - Full Time

Experience Required
Minimum 2 year(s)

Electrical Engineer with Python Experience - Freelance AI Trainer at Mindrift

, , Mexico - Full Time

Experience Required
Minimum 2 year(s)

Asesor Nutricional - Suplementos Asesor Nutricional - Suplementos at Nestlé

Morelia, Michoacán, Mexico - Full Time

Experience Required
Minimum 2 year(s)

OPERADOR DE PRODUCCION 1 at DANA SAC SEASIA PTE LTD

, Querétaro, Mexico - Full Time

Skills Needed
Machinery Operation, Operational Procedures, Management Systems, Customer Requirements

Lead ML Engineer, Ad Performance at LP Careers Page

León, Guanajuato, Mexico - Full Time

Experience Required
Minimum 10 year(s)

Lead ML Engineer, Ad Performance at LP Careers Page

Guadalajara, Sonora, Mexico - Full Time

Specialization
Candidates must have 7+ years of software development and ML engineering experience, with at least 3 years focused on advertising systems. They should possess expertise in ML areas such as recommendation systems, advertising algorithms, NLP, or CV, along with proficiency in Python, SQL, and modern ML frameworks.

Experience Required
Minimum 10 year(s)