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Jobs in Mexico

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Escalation Manager at KMS Technology
Guadalajara, jalisco, Mexico - Full Time
Skills Needed
Escalation Management, Incident Management, Stakeholder Management, Conflict Resolution, Root Cause Analysis, Sla Compliance, Cross Functional Coordination, Problem Solving, Analytical Thinking, Agile Methodology, Service Delivery, Customer Success
Specialization
Requires over 10 years of professional experience in escalation management, service delivery, or technical support leadership. Must possess strong communication skills and the ability to manage complex situations under pressure within an Agile environment.
Experience Required
Minimum 10 year(s)
Prevention Officer & Driver at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Tijuana, Baja California, Mexico - Full Time
Skills Needed
Patrolling, Cctv Monitoring, First Aid, Cpr, Incident Reporting, Conflict Resolution, Hazard Inspection, Investigation, Emergency Response, Customer Service, Loss Prevention, Physical Security
Specialization
A high school diploma or GED is preferred, and no prior related work experience or supervisory experience is required. Candidates must be physically capable of standing for long periods and lifting up to 50 pounds independently.
Docente Virtual de Repostería y Panadería Artesanal (remoto) at Aprende Institute
Ciudad de México, , Mexico - Full Time
Skills Needed
Artisan Bakery, Pastry Arts, Virtual Teaching, E Learning Platforms, Fermentation, Sourdough, Cake Decoration, Pedagogy, Video Production, Video Editing, Communication Skills, Student Assessment
Specialization
Requires a professional degree in Gastronomy, Bakery, Pastry, or related fields with at least 2 years of experience. Must be proficient in digital tools, e-learning platforms, and advanced baking techniques like sourdough and fermentation.
Experience Required
Minimum 2 year(s)
Legal Counsel - Regulatory Compliance, Product and Privacy at Jobgether
, , Mexico - Full Time
Skills Needed
Regulatory Compliance, Data Privacy, Product Counseling, Technology Law, Privacy Impact Assessments, Data Governance, Ai Regulation, Legal Drafting, Corporate Policy Management, Cross Functional Collaboration, Analytical Skills, Communication Skills
Specialization
Candidates must hold a law degree or JD with a license to practice and have proven experience in regulatory compliance or technology law. Strong knowledge of global data protection regulations and an interest in AI and enterprise software are essential.
Experience Required
Minimum 5 year(s)
Cook I at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Cancún, Quintana Roo, Mexico - Full Time
Skills Needed
Food Preparation, Recipe Adherence, Temperature Regulation, Portion Control, Food Safety, Kitchen Management, Guest Service, Team Collaboration, Inventory Monitoring, Cold Food Preparation
Specialization
Preferred candidates should have a technical, trade, or vocational degree and at least 3 years of related work experience. Must be able to perform physical tasks including lifting up to 25 pounds and standing for extended periods.
Experience Required
Minimum 2 year(s)
ASESOR DE VENTAS at Coppel SA de C V
, jalisco, Mexico - Full Time
Skills Needed
Sales Consulting, Customer Experience, Customer Relationship Management, Sales Goals Achievement
Specialization
The candidate should be able to provide customer guidance and drive sales within a retail environment. No specific educational or experience requirements are listed, implying an entry-level role.
Requisition to Pay (R2P) Analyst at PepsiCola Bottling Company of New York Inc
Mexico City, , Mexico - Full Time
Skills Needed
Accounts Payable, Invoice Processing, Purchase Order Matching, Cash Flow Management, Budget Adherence, Sap, Oracle, Ariba, Microsoft Office, English Fluency, Verbal Communication, Written Communication, Organizational Skills, Vendor Management, Discrepancy Resolution, User Training
Specialization
Candidates must be fluent in English with strong communication and organizational skills. Proficiency in Microsoft Office and experience with SAP, Oracle, or Ariba systems is required.
Experience Required
Minimum 2 year(s)
Ciudad de México | Customs Brokerage - Customer Service Representative at Expeditors
Ciudad de México, , Mexico - Full Time
Skills Needed
Customs Brokerage, Customer Service, Customs Legislation, Incoterms, English Fluency, Data Entry, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Interpersonal Communication, Organizational Skills, Import And Export Documentation
Specialization
Requires 6 months to 1 year of related experience and fluency in English. Candidates should have knowledge of customs brokerage processes, legislation, and international transport documentation.
Becario Health & Safety at SGS
Durango, durango, Mexico - Full Time
Skills Needed
Environmental Health And Safety, Risk Identification, Incident Management, First Aid, Waste Management, Data Analysis, Microsoft Office, Regulatory Compliance
Specialization
Must be an active student of Chemical, Industrial, or Environmental Engineering. Advanced proficiency in Microsoft Office is required.
Técnico de Soporte Técnico IT at Excis Ltd Germany
Querétaro, Querétaro, Mexico - Full Time
Skills Needed
It Support, Windows 10/11, Basic Networking, Hardware Troubleshooting, Software Troubleshooting, Technical English, Incident Management, Desktop Support
Specialization
Requires experience in Windows 10/11 desktop support and basic networking with intermediate technical English. Candidates must have flexible availability from late March to late July 2026.
Coordinador de Tesorería at Multiplica Talent
Ciudad de México, , Mexico - Full Time
Skills Needed
Electronic Banking, Cash Flow Control, Bank Reconciliations, Tax Payment Execution, Erp Management, Advanced Excel, Treasury Operations, Liquidity Risk Management, Financial Reporting, Trust Fund Administration
Specialization
Requires experience in treasury operations, proficiency in ERP systems (Odoo or similar), and intermediate-to-advanced Excel skills. Candidates should demonstrate precision, reliability, and the ability to work under pressure during fiscal closings.
Experience Required
Minimum 2 year(s)
Técnicos de Soporte IT MX at Excis Ltd Germany
, Nuevo León, Mexico - Full Time
Skills Needed
It Support, Windows 10/11, Basic Networking, Hardware Troubleshooting, Software Troubleshooting, Technical English, Incident Management, Peripheral Configuration
Specialization
Candidates need experience in Windows 10/11 desktop support and basic networking, along with intermediate technical English. Availability for flexible schedules from late March to late July 2026 is required.
Vendedor de Piso at AutoZone Ontario Distribution Center
, Veracruz, Mexico - Full Time
Skills Needed
Sales, Merchandise Arrangement, Customer Service, Inventory Management, Retail Operations
Specialization
Requires a completed high school education and previous experience as a warehouse worker, cashier, or general assistant. Previous experience in customer service is desirable.
INGENIERO DE SISTEMAS DE CALIDAD at Bosch Group
Celaya, Guanajuato, Mexico - Full Time
Skills Needed
Quality Management Systems, Fmea Moderation, Control Plan, Vda 6.3, Iatf 16949, Iso 9001, Core Tools, Internal Auditing, Risk Analysis, Statistical Analysis, Process Analysis, Problem Solving, English B2, 5s, Esd, Cqi 8
Specialization
Requires 3 years of experience in a similar role with certifications in VDA 6.3 and IATF Core Tools. A degree in Mechanical, Industrial, Mechatronics, or Electronic Engineering and advanced English (B2) are required.
Experience Required
Minimum 2 year(s)
Docente Cuidado de Adulto Mayor at Aprende Institute
Ciudad de México, , Mexico - Full Time
Skills Needed
Virtual Teaching, Elderly Care, Verbal Communication, Written Communication, Time Organization, Prioritization
Specialization
Candidates must be professionals in fields related to elderly care with excellent communication and organizational skills. Certified experience in virtual teaching is preferred but optional.
Especialista de Operación Bursátil (León, Guanajuato) at BBVA
León, Guanajuato, Mexico - Full Time
Skills Needed
Investment Strategy, Financial Advisory, Banking Operations, Strategic Implementation, Financial Products, Client Relationship Management
Specialization
The candidate should be able to advise on investment strategies and manage relationships with bankers and clients. No specific educational degrees or years of experience are explicitly listed, but the role requires professional expertise in stock market operations.
Experience Required
Minimum 2 year(s)
Analista de Siniestros Economico-Administrativo CDMX at Conduent
Mexico City, , Mexico - Full Time
Skills Needed
Data Analysis, Microsoft Excel, Basic Accounting, Document Validation, Information Capture, Logical Thinking, Teamwork, Attention To Detail, Written Communication, Numerical Reasoning
Specialization
Requires a high school diploma or incomplete degree in social-economic fields with basic knowledge of Office and accounting. Candidates must have strong reading comprehension, logical thinking, and the ability to work rotating shifts.
Assembler-18 at Copeland
Ramos Arizpe, Coahuila, Mexico - Full Time
Skills Needed
Assembly, Hvacr Technology, Manufacturing
Specialization
No specific qualifications or experience levels are explicitly listed in the posting. The candidate should align with the company's values of excellence, innovation, and collaboration.
Desarrollador Backend Mid - MEAN Stack (México Only) at DaCodes
, , Mexico - Full Time
Skills Needed
Node.Js, Express, Mongodb, Angular, Rest Apis, Git, Docker, Cloud Computing, Scrum, Kanban
Specialization
Requires 2-4 years of backend experience with the MEAN stack and a proven track record of production projects. Must be based in Mexico and capable of integrating quickly into existing project teams.
Experience Required
Minimum 2 year(s)
Assembler-16 at Copeland
Ramos Arizpe, Coahuila, Mexico - Full Time
Skills Needed
Assembly, Hvacr Technology, Manufacturing
Specialization
The posting does not list specific technical requirements or qualifications. It seeks professionals who align with the company's values of excellence, innovation, and responsibility.
Escalation Manager at KMS Technology
Guadalajara, jalisco, Mexico -
Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Escalation Management, Incident Management, Stakeholder Management, Conflict Resolution, Root Cause Analysis, SLA Compliance, Cross-functional Coordination, Problem Solving, Analytical Thinking, Agile Methodology, Service Delivery, Customer Success

Industry

Software Development

Description
Company Description At KMS Technology, we are dedicated to delivering cutting-edge solutions and services that empower businesses to achieve their goals. Our team is composed of highly skilled professionals who are passionate about technology and innovation. We provide a dynamic and collaborative work environment where you can grow your career and make a significant impact. Job Description We are seeking an experienced Escalation Manager with 10+ years of professional experience to lead the management and resolution of critical issues, customer escalations, and high-priority incidents. This role is responsible for coordinating cross-functional teams, driving timely resolutions, maintaining stakeholder communication, and minimizing business impact during escalated situations. The ideal candidate is a strong communicator and problem solver who can effectively manage competing priorities, navigate complex situations, and provide leadership during high-pressure scenarios. This role requires close collaboration with clients, engineering teams, delivery teams, and business stakeholders to ensure escalations are handled efficiently and professionally. Responsibilities Serve as the primary point of contact for critical incidents, customer escalations, and high-priority operational issues. Lead the escalation management process from identification through resolution, ensuring timely communication and follow-up. Coordinate cross-functional teams to investigate issues, identify root causes, and drive resolution plans. Facilitate escalation meetings, status updates, and stakeholder communications throughout the incident lifecycle. Monitor and drive adherence to SLAs, operational metrics, and service commitments, proactively escalating risks that may impact performance. Assess the severity, impact, and urgency of issues to establish appropriate response and escalation paths. Track and manage escalations to ensure commitments, action items, and resolution timelines are met. Provide regular updates to clients, leadership, and stakeholders regarding issue status, risks, and mitigation plans. Partner with Engineering, Product, Delivery, Support, and Operations teams to resolve complex technical and business issues. Identify recurring issues and collaborate with teams to implement preventive and long-term corrective actions. Develop and maintain escalation processes, documentation, and operational best practices. Monitor escalation trends and metrics to identify opportunities for process improvement and risk reduction. Support post-incident reviews and root cause analysis activities to improve operational effectiveness. Foster strong relationships with clients and internal stakeholders to build trust and confidence during critical situations. Experience collaborating with globally distributed teams. Qualifications 10+ years of professional experience in escalation management, service delivery, customer success, technical support leadership, operations management, or related roles. Proven experience managing high-priority customer escalations and critical incidents. Proven experience ensuring compliance with SLAs, service-level objectives, and operational performance metrics in client-facing environments. Strong stakeholder management skills, including experience working directly with clients and executive leadership. Excellent communication, presentation, and conflict-resolution skills. Strong analytical and problem-solving abilities, with the ability to make sound decisions under pressure. Experience coordinating cross-functional teams across technical and non-technical disciplines. Ability to manage multiple escalations simultaneously while maintaining attention to detail and urgency. Experience conducting root cause analysis and driving corrective action plans. Strong organizational, prioritization, and follow-through skills. Experience working in Agile, technology, or service delivery environments. Experience working with distributed teams and global stakeholders. Availability to support the project during Eastern Time (EST) business hours and collaborate effectively with stakeholders operating in that time zone. Additional Information Perks you enjoy at KMS Mexico Mexican law benefits 15 days of PTO (in year zero, from the first year onwards it is 3 days per year). 5 days' leave for the death of immediate family members, negotiable. Major Medical Expenses Insurance with coverage for immediate dependents (spouse and children). Annual performance bonus (≈10% of annualized salary). Annual salary adjustment. Employee Referral Bonus. Paid Certifications / Courses Coursera License. 5% Savings Fund. 5% Grocery Vouchers.
Responsibilities
Lead the resolution of critical customer escalations and high-priority incidents by coordinating cross-functional teams. Maintain stakeholder communication and implement long-term corrective actions to minimize business impact.
Escalation Manager at KMS Technology
Guadalajara, jalisco, Mexico - Full Time
Skills Needed
Escalation Management, Incident Management, Stakeholder Management, Conflict Resolution, Root Cause Analysis, Sla Compliance, Cross Functional Coordination, Problem Solving, Analytical Thinking, Agile Methodology, Service Delivery, Customer Success
Specialization
Requires over 10 years of professional experience in escalation management, service delivery, or technical support leadership. Must possess strong communication skills and the ability to manage complex situations under pressure within an Agile environment.
Experience Required
Minimum 10 year(s)
Prevention Officer & Driver at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Tijuana, Baja California, Mexico - Full Time
Skills Needed
Patrolling, Cctv Monitoring, First Aid, Cpr, Incident Reporting, Conflict Resolution, Hazard Inspection, Investigation, Emergency Response, Customer Service, Loss Prevention, Physical Security
Specialization
A high school diploma or GED is preferred, and no prior related work experience or supervisory experience is required. Candidates must be physically capable of standing for long periods and lifting up to 50 pounds independently.
Docente Virtual de Repostería y Panadería Artesanal (remoto) at Aprende Institute
Ciudad de México, , Mexico - Full Time
Skills Needed
Artisan Bakery, Pastry Arts, Virtual Teaching, E Learning Platforms, Fermentation, Sourdough, Cake Decoration, Pedagogy, Video Production, Video Editing, Communication Skills, Student Assessment
Specialization
Requires a professional degree in Gastronomy, Bakery, Pastry, or related fields with at least 2 years of experience. Must be proficient in digital tools, e-learning platforms, and advanced baking techniques like sourdough and fermentation.
Experience Required
Minimum 2 year(s)
Legal Counsel - Regulatory Compliance, Product and Privacy at Jobgether
, , Mexico - Full Time
Skills Needed
Regulatory Compliance, Data Privacy, Product Counseling, Technology Law, Privacy Impact Assessments, Data Governance, Ai Regulation, Legal Drafting, Corporate Policy Management, Cross Functional Collaboration, Analytical Skills, Communication Skills
Specialization
Candidates must hold a law degree or JD with a license to practice and have proven experience in regulatory compliance or technology law. Strong knowledge of global data protection regulations and an interest in AI and enterprise software are essential.
Experience Required
Minimum 5 year(s)
Cook I at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Cancún, Quintana Roo, Mexico - Full Time
Skills Needed
Food Preparation, Recipe Adherence, Temperature Regulation, Portion Control, Food Safety, Kitchen Management, Guest Service, Team Collaboration, Inventory Monitoring, Cold Food Preparation
Specialization
Preferred candidates should have a technical, trade, or vocational degree and at least 3 years of related work experience. Must be able to perform physical tasks including lifting up to 25 pounds and standing for extended periods.
Experience Required
Minimum 2 year(s)
ASESOR DE VENTAS at Coppel SA de C V
, jalisco, Mexico - Full Time
Skills Needed
Sales Consulting, Customer Experience, Customer Relationship Management, Sales Goals Achievement
Specialization
The candidate should be able to provide customer guidance and drive sales within a retail environment. No specific educational or experience requirements are listed, implying an entry-level role.
Requisition to Pay (R2P) Analyst at PepsiCola Bottling Company of New York Inc
Mexico City, , Mexico - Full Time
Skills Needed
Accounts Payable, Invoice Processing, Purchase Order Matching, Cash Flow Management, Budget Adherence, Sap, Oracle, Ariba, Microsoft Office, English Fluency, Verbal Communication, Written Communication, Organizational Skills, Vendor Management, Discrepancy Resolution, User Training
Specialization
Candidates must be fluent in English with strong communication and organizational skills. Proficiency in Microsoft Office and experience with SAP, Oracle, or Ariba systems is required.
Experience Required
Minimum 2 year(s)
Ciudad de México | Customs Brokerage - Customer Service Representative at Expeditors
Ciudad de México, , Mexico - Full Time
Skills Needed
Customs Brokerage, Customer Service, Customs Legislation, Incoterms, English Fluency, Data Entry, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Interpersonal Communication, Organizational Skills, Import And Export Documentation
Specialization
Requires 6 months to 1 year of related experience and fluency in English. Candidates should have knowledge of customs brokerage processes, legislation, and international transport documentation.
Becario Health & Safety at SGS
Durango, durango, Mexico - Full Time
Skills Needed
Environmental Health And Safety, Risk Identification, Incident Management, First Aid, Waste Management, Data Analysis, Microsoft Office, Regulatory Compliance
Specialization
Must be an active student of Chemical, Industrial, or Environmental Engineering. Advanced proficiency in Microsoft Office is required.
Técnico de Soporte Técnico IT at Excis Ltd Germany
Querétaro, Querétaro, Mexico - Full Time
Skills Needed
It Support, Windows 10/11, Basic Networking, Hardware Troubleshooting, Software Troubleshooting, Technical English, Incident Management, Desktop Support
Specialization
Requires experience in Windows 10/11 desktop support and basic networking with intermediate technical English. Candidates must have flexible availability from late March to late July 2026.
Coordinador de Tesorería at Multiplica Talent
Ciudad de México, , Mexico - Full Time
Skills Needed
Electronic Banking, Cash Flow Control, Bank Reconciliations, Tax Payment Execution, Erp Management, Advanced Excel, Treasury Operations, Liquidity Risk Management, Financial Reporting, Trust Fund Administration
Specialization
Requires experience in treasury operations, proficiency in ERP systems (Odoo or similar), and intermediate-to-advanced Excel skills. Candidates should demonstrate precision, reliability, and the ability to work under pressure during fiscal closings.
Experience Required
Minimum 2 year(s)
Técnicos de Soporte IT MX at Excis Ltd Germany
, Nuevo León, Mexico - Full Time
Skills Needed
It Support, Windows 10/11, Basic Networking, Hardware Troubleshooting, Software Troubleshooting, Technical English, Incident Management, Peripheral Configuration
Specialization
Candidates need experience in Windows 10/11 desktop support and basic networking, along with intermediate technical English. Availability for flexible schedules from late March to late July 2026 is required.
Vendedor de Piso at AutoZone Ontario Distribution Center
, Veracruz, Mexico - Full Time
Skills Needed
Sales, Merchandise Arrangement, Customer Service, Inventory Management, Retail Operations
Specialization
Requires a completed high school education and previous experience as a warehouse worker, cashier, or general assistant. Previous experience in customer service is desirable.
INGENIERO DE SISTEMAS DE CALIDAD at Bosch Group
Celaya, Guanajuato, Mexico - Full Time
Skills Needed
Quality Management Systems, Fmea Moderation, Control Plan, Vda 6.3, Iatf 16949, Iso 9001, Core Tools, Internal Auditing, Risk Analysis, Statistical Analysis, Process Analysis, Problem Solving, English B2, 5s, Esd, Cqi 8
Specialization
Requires 3 years of experience in a similar role with certifications in VDA 6.3 and IATF Core Tools. A degree in Mechanical, Industrial, Mechatronics, or Electronic Engineering and advanced English (B2) are required.
Experience Required
Minimum 2 year(s)
Docente Cuidado de Adulto Mayor at Aprende Institute
Ciudad de México, , Mexico - Full Time
Skills Needed
Virtual Teaching, Elderly Care, Verbal Communication, Written Communication, Time Organization, Prioritization
Specialization
Candidates must be professionals in fields related to elderly care with excellent communication and organizational skills. Certified experience in virtual teaching is preferred but optional.
Especialista de Operación Bursátil (León, Guanajuato) at BBVA
León, Guanajuato, Mexico - Full Time
Skills Needed
Investment Strategy, Financial Advisory, Banking Operations, Strategic Implementation, Financial Products, Client Relationship Management
Specialization
The candidate should be able to advise on investment strategies and manage relationships with bankers and clients. No specific educational degrees or years of experience are explicitly listed, but the role requires professional expertise in stock market operations.
Experience Required
Minimum 2 year(s)
Analista de Siniestros Economico-Administrativo CDMX at Conduent
Mexico City, , Mexico - Full Time
Skills Needed
Data Analysis, Microsoft Excel, Basic Accounting, Document Validation, Information Capture, Logical Thinking, Teamwork, Attention To Detail, Written Communication, Numerical Reasoning
Specialization
Requires a high school diploma or incomplete degree in social-economic fields with basic knowledge of Office and accounting. Candidates must have strong reading comprehension, logical thinking, and the ability to work rotating shifts.
Assembler-18 at Copeland
Ramos Arizpe, Coahuila, Mexico - Full Time
Skills Needed
Assembly, Hvacr Technology, Manufacturing
Specialization
No specific qualifications or experience levels are explicitly listed in the posting. The candidate should align with the company's values of excellence, innovation, and collaboration.
Desarrollador Backend Mid - MEAN Stack (México Only) at DaCodes
, , Mexico - Full Time
Skills Needed
Node.Js, Express, Mongodb, Angular, Rest Apis, Git, Docker, Cloud Computing, Scrum, Kanban
Specialization
Requires 2-4 years of backend experience with the MEAN stack and a proven track record of production projects. Must be based in Mexico and capable of integrating quickly into existing project teams.
Experience Required
Minimum 2 year(s)
Assembler-16 at Copeland
Ramos Arizpe, Coahuila, Mexico - Full Time
Skills Needed
Assembly, Hvacr Technology, Manufacturing
Specialization
The posting does not list specific technical requirements or qualifications. It seeks professionals who align with the company's values of excellence, innovation, and responsibility.