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Senior Service Advisor at myCareer - NSW Government
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service Leadership, Team Management, Process Improvement, Quality Assurance, Training Delivery, Legislative Knowledge, Stakeholder Collaboration, Leadership Skills, Regulatory Experience, Contact Centre Experience
Specialization
Candidates should have proven experience in managing customer service operations and leading teams, along with strong skills in process improvement and training delivery. Relevant experience in regulatory or contact centre environments is highly desirable.
Experience Required
Minimum 5 year(s)
Registered Nurse - IRT Woonona at IRT Group
Wollongong City Council, New South Wales, Australia - Full Time
Skills Needed
Clinical Care, Supervision, Client Assessments, Care Plans, Communication Skills, Empathy, Aged Care Experience
Specialization
Candidates must have a Bachelor of Nursing and current AHPRA registration, along with knowledge of clinical issues related to aging. Excellent interpersonal skills and experience in an aged care environment are also required.
Experience Required
Minimum 2 year(s)
Home Care Worker (2) - Queanbeyan - PPT - Experienced at Silverchain
Queanbeyan, New South Wales, Australia - Full Time
Skills Needed
Home Care, Personal Care, Housekeeping, Meal Preparation, Client Relationship Building, Problem Solving, Mobility Assistance, Emotional Support, Transport Assistance, Dementia Care
Specialization
Candidates must have at least 3 months of experience in a similar role and possess a valid Working with Vulnerable People (WWVP) card. An Open Australian Driver's Licence and a roadworthy vehicle are also required.
Clinical Nurse Educator at Workday
Young, New South Wales, Australia - Full Time
Skills Needed
Registered Nurse, Education, Clinical Education, Evidence Based Practice, Interpersonal Skills, Communication Skills, Change Management, Professional Development, Clinical Orientation, Clinical Competencies, Subacute Educational Requirements
Specialization
Candidates must be qualified Registered Nurses with current APHRA registration and postgraduate qualifications in education and training or working towards them. Previous experience in clinical education and knowledge of contemporary nursing and evidence-based practice are also required.
Experience Required
Minimum 2 year(s)
Roofing Tradesperson at BlueScope
Newcastle-Maitland, New South Wales, Australia - Full Time
Skills Needed
Roof Plumbing, Installation, Safety, Customer Service, Detailing, Flashing, Gutter Installation
Specialization
You should have proven experience in a roof plumbing environment and hold a roof plumbing trade qualification. A WorkCover Induction Card and a current valid driver's license are also required.
Experience Required
Minimum 2 year(s)
ARH Wollongong | Casual shifts at Greencross Pet Wellness Company
Wollongong City Council, New South Wales, Australia - Full Time
Skills Needed
Small Animal Consulting, Routine Procedures, Friendly, Adaptable, Reliable
Specialization
Candidates should be confident in small animal consulting and routine procedures. They should also be friendly, adaptable, and reliable.
Experience Required
Minimum 2 year(s)
Administrative Officer at New South Wales Government
Sydney, New South Wales, Australia - Full Time
Skills Needed
Administrative Services, Financial Functions, Purchase Accounting, Accounts Payable, Accounts Receivable, Travel Management, Accruals, Reconciliation, Reporting, Negotiation, Time Management, Communication, Problem Solving, Team Collaboration, Attention To Detail, Organizational Skills
Specialization
Candidates must be Australian citizens, permanent residents, or New Zealand citizens. A National Police Check and Security Clearance will be required for the successful candidate.
Integration Specialist (IBM MQ) - FTC to October 2026 at Reserve Bank of Australia
Sydney, New South Wales, Australia - Full Time
Skills Needed
Ibm Mq, Linux, Windows, Oracle, Sql Server, Scripting, Automation, Troubleshooting, Cyber Security, Data Protection, Integration Technologies, Messaging Solutions, Ssl/Tls Configuration, Incident Response, Problem Resolution, Documentation, Knowledge Sharing
Specialization
Candidates should have strong experience with Linux and Windows operating systems, along with hands-on experience in IBM WebSphere MQ. Familiarity with scripting and automation, as well as knowledge of cyber security practices, is essential.
Experience Required
Minimum 5 year(s)
Assistant Store Manager - Hillsdale at ALDI Stores
Sydney, New South Wales, Australia - Full Time
Skills Needed
Leadership, Communication, Motivation, Training, Teamwork, Inventory Management, Customer Service, Problem Solving, Safety Standards, Cleanliness, Sales, Coaching, Reporting, Rostering, Execution Of Policies, Operational Management
Specialization
Candidates should have experience leading teams in a customer-facing environment and possess strong communication skills. A passion for motivating and training team members is essential, along with the ability to support the Store Manager in achieving store results.
Experience Required
Minimum 2 year(s)
Warehouse Operator - Prestons at ALDI Stores
Prestons, New South Wales, Australia - Full Time
Skills Needed
Teamwork, Attention To Detail, Communication Skills, Adaptability, Self Starter
Specialization
Candidates should be self-starters who can work independently and value teamwork. A keen eye for detail and excellent communication skills are essential for success in this role.
Senior Account Manager at We Are Social
Sydney, New South Wales, Australia - Full Time
Skills Needed
Project Management, Communication, Influencer Marketing, Social Media, Budget Management, Collaboration, Creative Contribution, Reporting, Relationship Management, Detail Oriented, Proactive, Solutions Oriented, Team Leadership, Client Management, Strategic Thinking, Trend Awareness
Specialization
Candidates should have 3-4 years of experience in a social media agency and possess strong project management and communication skills. A passion for social-first content and experience with influencer marketing is essential.
Experience Required
Minimum 2 year(s)
Manager Triage & Advisory Services at myCareer - NSW Government
Sydney, New South Wales, Australia - Full Time
Skills Needed
Leadership, People Management, Regulatory Frameworks, Triage Processes, Communication, Influencing, Negotiation, Stakeholder Management, Technology, Data Systems, Workflow Efficiency, Regulatory Performance, Resilience, Adaptability, Coaching, Mentoring
Specialization
The ideal candidate should possess strong leadership skills and knowledge of regulatory frameworks. They should also have exceptional communication skills and the ability to leverage technology for improved regulatory performance.
Experience Required
Minimum 5 year(s)
Seasonal Casual Sales Assistant - Mid City at JD Sports
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Teamwork, Communication, Retail Experience, Sales, Product Knowledge, Fast Paced Environment, Can Do Attitude
Specialization
Full availability across December and January is required, including weekends and public holidays. Candidates should be energetic and enjoy working with people.
Food Safety & Quality Assurance Officer at JBS Australia
Leeton, New South Wales, Australia - Full Time
Skills Needed
Food Safety, Quality Assurance, Haccp, Communication, Computer Skills, Interpersonal Skills, Organizational Skills, Time Management, Auditing Skills
Specialization
Candidates should have industry experience in Food Safety and Quality Assurance practices, with an understanding of quality assurance principles and HACCP. Good verbal and written communication skills, along with sound computer skills, are essential.
Experience Required
Minimum 2 year(s)
Principal Infrastructure Tech Lead (IBM App Hosting) at Westpac Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
Ibm Websphere Application Server, Ibm Websphere Liberty, Apache Tomcat, Red Hat Jboss Web Server, Nginx, Java, Devops Toolings, Python, Chef, Bash, Powershell, Rhel, Windows, Ansible, Terraform
Specialization
Candidates should have extensive relevant IT industry experience with at least five years in a highly technical role. They must also have experience in a complex IT infrastructure environment, including planning, implementation, operational management, configuration, and maintenance.
Experience Required
Minimum 5 year(s)
Customer Service - Team Lead at Shift
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Team Leadership, Coaching, Conflict Resolution, Performance Analysis, Problem Solving, Negotiation, Sales Skills, Relationship Building, Attention To Detail, Technical Proficiency, Compliance, Operational Efficiency, Product Knowledge, Decision Making, Team Collaboration
Specialization
Candidates should have experience in lending, credit assessment, or customer onboarding within financial services. Strong skills in team leadership, conflict resolution, and performance analysis are essential.
Experience Required
Minimum 5 year(s)
Graduate - Health and Safety, Coal Assets Australia at Glencore
Mount Thorley, New South Wales, Australia - Full Time
Skills Needed
Health And Safety, Risk Assessments, Incident Investigations, Change Management, Assurance, Auditing, Health And Safety Programs, Training, Emergency Management
Specialization
Candidates must have a tertiary qualification in health, safety, occupational hygiene, or a similar field prior to commencement. A commitment to maintaining a safe work environment and a willingness to learn are essential.
Store Manager - Coles Supermarkets - Tamworth Nth at Coles Group
Tamworth Regional Council, New South Wales, Australia - Full Time
Skills Needed
Coaching, Leadership, Team Development, Customer Service, Commercial Targets, Visual Merchandising, Safety Compliance, Auditing Standards, Customer Obsession, Team Culture, Health And Safety, Team Energizing, Pride In Work
Specialization
You should have the ability to coach, lead, and develop a large team, along with proven experience in a fast-paced environment. A customer-obsessed mindset and the ability to drive a one-team culture are essential.
Experience Required
Minimum 5 year(s)
Assistant Accountant at Schréder
Sydney, New South Wales, Australia - Full Time
Skills Needed
Accounting, Finance, Excel, Payroll, Government Reporting, Audit Support, Financial Analysis, Balance Sheet Reconciliation, Vlookup, Xlookup, Cost Analysis, Communication, Problem Solving, Attention To Detail, Time Management
Specialization
A Bachelor’s Degree in Accounting or Finance is required, along with 3-4 years of experience in a related role. Proficiency in accounting software and advanced Excel skills are essential.
Experience Required
Minimum 2 year(s)
Technical Account Manager - Unit 42 at Palo Alto Networks
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Success, Cybersecurity, Project Management, Consulting, Data Driven, Communication, Interpersonal Skills, Stakeholder Management, Technical Account Management, Managed Services, Customer Engagement, Problem Solving, Risk Management, Service Improvement, Team Player, Negotiation
Specialization
Candidates should have 4+ years of relevant experience in customer success or similar roles, particularly in cybersecurity. Strong consulting, project management skills, and the ability to manage escalations and customer expectations are essential.
Experience Required
Minimum 5 year(s)
Senior Service Advisor at myCareer - NSW Government
Sydney, New South Wales, Australia -
Full Time


Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

142665.0

Posted On

11 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service Leadership, Team Management, Process Improvement, Quality Assurance, Training Delivery, Legislative Knowledge, Stakeholder Collaboration, Leadership Skills, Regulatory Experience, Contact Centre Experience

Industry

Government Administration

Description
Clerk Grade 9/10 with a salary range of $129,464 - $142,665 Ongoing role based in Parramatta or Gosford Due to the Christmas shutdown period, the Talent Team will be unavailable to respond to queries from 25 December 2025 to 9 January 2026. Additionally, system upgrades will occur during this time, and applications cannot be submitted for this role and will be unavailable between 24 and 25 December 2025. If you experience technical difficulties during this period, please email recruitment@safework.nsw.gov.au and we will endeavour to respond upon return. About us SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities. SafeWork NSW has just transformed to become a modern, strong, and independent Work Health and Safety Regulator. About the role: SafeWork NSW is seeking a Senior Service Advisor to provide expert advice, leadership, and oversight within our Regulatory Services inbound customer contact centre team. In this newly created role, you will be joining an enthusiastic team of dedicated, specialist customer service professionals who are multi skilled, flexible, resilient and highly collaborative. You will: Lead and support Service Advisors and Assistant Service Advisors to provide the service management function and deliver consistent, high quality customer service. Drive process improvements to streamline operations and enhance customer experience. Oversee quality assurance activities, including call monitoring and service audits. Design and deliver training to build team capability and support onboarding. Monitor service performance metrics to inform decision making and workforce planning. Collaborate with internal stakeholders to align service delivery with organisational priorities. To learn more about the role, please click here to download the role description. About You: You’re a customer service leader and team player who thrives in a fast-paced environment and is committed to continuous improvement. You bring: Proven experience in managing customer service operations and leading teams. Strong skills in process improvement, quality assurance, and training delivery. Ability to assimilate complex legislative subject matter and design accurate, clear and digestible training Ability to influence and collaborate with diverse stakeholders to achieve service excellence. Excellent leadership skills to manage and develop people, fostering collaboration and capability growth. Relevant experience in regulatory or contact centre environments is highly desirable. SafeWork Regulatory Services currently employs a hybrid working model that includes both attendance days (primarily) and remote work, which will evolve in line with departmental office attendance policies, along with agreed flexible work options. How to apply: Click ‘Apply Online’ to access our application portal and submit your application. Your application should include a brief cover letter and resume outlining your capabilities and experience relevant to the role. Application closing date: Monday, 5 January 2026 (9:59AM) For enquiries relating to the recruitment process, please contact Natalie Caruana at natalie.caruana@safework.nsw.gov.au Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Natalie Caruana at natalie.caruana@safework.nsw.gov.au For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.
Responsibilities
The Senior Service Advisor will lead and support Service Advisors to provide high-quality customer service and drive process improvements. They will also oversee quality assurance activities and design training to enhance team capabilities.
Senior Service Advisor at myCareer - NSW Government
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service Leadership, Team Management, Process Improvement, Quality Assurance, Training Delivery, Legislative Knowledge, Stakeholder Collaboration, Leadership Skills, Regulatory Experience, Contact Centre Experience
Specialization
Candidates should have proven experience in managing customer service operations and leading teams, along with strong skills in process improvement and training delivery. Relevant experience in regulatory or contact centre environments is highly desirable.
Experience Required
Minimum 5 year(s)
Registered Nurse - IRT Woonona at IRT Group
Wollongong City Council, New South Wales, Australia - Full Time
Skills Needed
Clinical Care, Supervision, Client Assessments, Care Plans, Communication Skills, Empathy, Aged Care Experience
Specialization
Candidates must have a Bachelor of Nursing and current AHPRA registration, along with knowledge of clinical issues related to aging. Excellent interpersonal skills and experience in an aged care environment are also required.
Experience Required
Minimum 2 year(s)
Home Care Worker (2) - Queanbeyan - PPT - Experienced at Silverchain
Queanbeyan, New South Wales, Australia - Full Time
Skills Needed
Home Care, Personal Care, Housekeeping, Meal Preparation, Client Relationship Building, Problem Solving, Mobility Assistance, Emotional Support, Transport Assistance, Dementia Care
Specialization
Candidates must have at least 3 months of experience in a similar role and possess a valid Working with Vulnerable People (WWVP) card. An Open Australian Driver's Licence and a roadworthy vehicle are also required.
Clinical Nurse Educator at Workday
Young, New South Wales, Australia - Full Time
Skills Needed
Registered Nurse, Education, Clinical Education, Evidence Based Practice, Interpersonal Skills, Communication Skills, Change Management, Professional Development, Clinical Orientation, Clinical Competencies, Subacute Educational Requirements
Specialization
Candidates must be qualified Registered Nurses with current APHRA registration and postgraduate qualifications in education and training or working towards them. Previous experience in clinical education and knowledge of contemporary nursing and evidence-based practice are also required.
Experience Required
Minimum 2 year(s)
Roofing Tradesperson at BlueScope
Newcastle-Maitland, New South Wales, Australia - Full Time
Skills Needed
Roof Plumbing, Installation, Safety, Customer Service, Detailing, Flashing, Gutter Installation
Specialization
You should have proven experience in a roof plumbing environment and hold a roof plumbing trade qualification. A WorkCover Induction Card and a current valid driver's license are also required.
Experience Required
Minimum 2 year(s)
ARH Wollongong | Casual shifts at Greencross Pet Wellness Company
Wollongong City Council, New South Wales, Australia - Full Time
Skills Needed
Small Animal Consulting, Routine Procedures, Friendly, Adaptable, Reliable
Specialization
Candidates should be confident in small animal consulting and routine procedures. They should also be friendly, adaptable, and reliable.
Experience Required
Minimum 2 year(s)
Administrative Officer at New South Wales Government
Sydney, New South Wales, Australia - Full Time
Skills Needed
Administrative Services, Financial Functions, Purchase Accounting, Accounts Payable, Accounts Receivable, Travel Management, Accruals, Reconciliation, Reporting, Negotiation, Time Management, Communication, Problem Solving, Team Collaboration, Attention To Detail, Organizational Skills
Specialization
Candidates must be Australian citizens, permanent residents, or New Zealand citizens. A National Police Check and Security Clearance will be required for the successful candidate.
Integration Specialist (IBM MQ) - FTC to October 2026 at Reserve Bank of Australia
Sydney, New South Wales, Australia - Full Time
Skills Needed
Ibm Mq, Linux, Windows, Oracle, Sql Server, Scripting, Automation, Troubleshooting, Cyber Security, Data Protection, Integration Technologies, Messaging Solutions, Ssl/Tls Configuration, Incident Response, Problem Resolution, Documentation, Knowledge Sharing
Specialization
Candidates should have strong experience with Linux and Windows operating systems, along with hands-on experience in IBM WebSphere MQ. Familiarity with scripting and automation, as well as knowledge of cyber security practices, is essential.
Experience Required
Minimum 5 year(s)
Assistant Store Manager - Hillsdale at ALDI Stores
Sydney, New South Wales, Australia - Full Time
Skills Needed
Leadership, Communication, Motivation, Training, Teamwork, Inventory Management, Customer Service, Problem Solving, Safety Standards, Cleanliness, Sales, Coaching, Reporting, Rostering, Execution Of Policies, Operational Management
Specialization
Candidates should have experience leading teams in a customer-facing environment and possess strong communication skills. A passion for motivating and training team members is essential, along with the ability to support the Store Manager in achieving store results.
Experience Required
Minimum 2 year(s)
Warehouse Operator - Prestons at ALDI Stores
Prestons, New South Wales, Australia - Full Time
Skills Needed
Teamwork, Attention To Detail, Communication Skills, Adaptability, Self Starter
Specialization
Candidates should be self-starters who can work independently and value teamwork. A keen eye for detail and excellent communication skills are essential for success in this role.
Senior Account Manager at We Are Social
Sydney, New South Wales, Australia - Full Time
Skills Needed
Project Management, Communication, Influencer Marketing, Social Media, Budget Management, Collaboration, Creative Contribution, Reporting, Relationship Management, Detail Oriented, Proactive, Solutions Oriented, Team Leadership, Client Management, Strategic Thinking, Trend Awareness
Specialization
Candidates should have 3-4 years of experience in a social media agency and possess strong project management and communication skills. A passion for social-first content and experience with influencer marketing is essential.
Experience Required
Minimum 2 year(s)
Manager Triage & Advisory Services at myCareer - NSW Government
Sydney, New South Wales, Australia - Full Time
Skills Needed
Leadership, People Management, Regulatory Frameworks, Triage Processes, Communication, Influencing, Negotiation, Stakeholder Management, Technology, Data Systems, Workflow Efficiency, Regulatory Performance, Resilience, Adaptability, Coaching, Mentoring
Specialization
The ideal candidate should possess strong leadership skills and knowledge of regulatory frameworks. They should also have exceptional communication skills and the ability to leverage technology for improved regulatory performance.
Experience Required
Minimum 5 year(s)
Seasonal Casual Sales Assistant - Mid City at JD Sports
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Teamwork, Communication, Retail Experience, Sales, Product Knowledge, Fast Paced Environment, Can Do Attitude
Specialization
Full availability across December and January is required, including weekends and public holidays. Candidates should be energetic and enjoy working with people.
Food Safety & Quality Assurance Officer at JBS Australia
Leeton, New South Wales, Australia - Full Time
Skills Needed
Food Safety, Quality Assurance, Haccp, Communication, Computer Skills, Interpersonal Skills, Organizational Skills, Time Management, Auditing Skills
Specialization
Candidates should have industry experience in Food Safety and Quality Assurance practices, with an understanding of quality assurance principles and HACCP. Good verbal and written communication skills, along with sound computer skills, are essential.
Experience Required
Minimum 2 year(s)
Principal Infrastructure Tech Lead (IBM App Hosting) at Westpac Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
Ibm Websphere Application Server, Ibm Websphere Liberty, Apache Tomcat, Red Hat Jboss Web Server, Nginx, Java, Devops Toolings, Python, Chef, Bash, Powershell, Rhel, Windows, Ansible, Terraform
Specialization
Candidates should have extensive relevant IT industry experience with at least five years in a highly technical role. They must also have experience in a complex IT infrastructure environment, including planning, implementation, operational management, configuration, and maintenance.
Experience Required
Minimum 5 year(s)
Customer Service - Team Lead at Shift
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Team Leadership, Coaching, Conflict Resolution, Performance Analysis, Problem Solving, Negotiation, Sales Skills, Relationship Building, Attention To Detail, Technical Proficiency, Compliance, Operational Efficiency, Product Knowledge, Decision Making, Team Collaboration
Specialization
Candidates should have experience in lending, credit assessment, or customer onboarding within financial services. Strong skills in team leadership, conflict resolution, and performance analysis are essential.
Experience Required
Minimum 5 year(s)
Graduate - Health and Safety, Coal Assets Australia at Glencore
Mount Thorley, New South Wales, Australia - Full Time
Skills Needed
Health And Safety, Risk Assessments, Incident Investigations, Change Management, Assurance, Auditing, Health And Safety Programs, Training, Emergency Management
Specialization
Candidates must have a tertiary qualification in health, safety, occupational hygiene, or a similar field prior to commencement. A commitment to maintaining a safe work environment and a willingness to learn are essential.
Store Manager - Coles Supermarkets - Tamworth Nth at Coles Group
Tamworth Regional Council, New South Wales, Australia - Full Time
Skills Needed
Coaching, Leadership, Team Development, Customer Service, Commercial Targets, Visual Merchandising, Safety Compliance, Auditing Standards, Customer Obsession, Team Culture, Health And Safety, Team Energizing, Pride In Work
Specialization
You should have the ability to coach, lead, and develop a large team, along with proven experience in a fast-paced environment. A customer-obsessed mindset and the ability to drive a one-team culture are essential.
Experience Required
Minimum 5 year(s)
Assistant Accountant at Schréder
Sydney, New South Wales, Australia - Full Time
Skills Needed
Accounting, Finance, Excel, Payroll, Government Reporting, Audit Support, Financial Analysis, Balance Sheet Reconciliation, Vlookup, Xlookup, Cost Analysis, Communication, Problem Solving, Attention To Detail, Time Management
Specialization
A Bachelor’s Degree in Accounting or Finance is required, along with 3-4 years of experience in a related role. Proficiency in accounting software and advanced Excel skills are essential.
Experience Required
Minimum 2 year(s)
Technical Account Manager - Unit 42 at Palo Alto Networks
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Success, Cybersecurity, Project Management, Consulting, Data Driven, Communication, Interpersonal Skills, Stakeholder Management, Technical Account Management, Managed Services, Customer Engagement, Problem Solving, Risk Management, Service Improvement, Team Player, Negotiation
Specialization
Candidates should have 4+ years of relevant experience in customer success or similar roles, particularly in cybersecurity. Strong consulting, project management skills, and the ability to manage escalations and customer expectations are essential.
Experience Required
Minimum 5 year(s)
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