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Senior Customer Success Manager at Fortiro
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Success Management, Account Management, Enterprise Saas, Stakeholder Engagement, Strategic Account Planning, Churn Reduction, Net Revenue Retention, Escalation Management, Customer Onboarding, Roi Analysis, Hubspot, Api Knowledge, Data Analysis, Mentoring, Customer Advocacy, Financial Crime Prevention
Specialization
Requires 5+ years of experience in Customer Success or Account Management, with at least 2 years at a senior level in B2B enterprise SaaS. Must have a proven track record of managing multi-stakeholder accounts over $1m, preferably within the fintech or regulated financial services sector.
Experience Required
Minimum 5 year(s)
Hotel Doorperson at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Guest Services, Luggage Handling, Valet Services, Time Management, Professional Communication, Problem Solving, Luxury Service Standards, Coordination, Customer Satisfaction, Attention To Detail
Specialization
Previous experience in a luxury hotel or premium guest services role is highly regarded. Candidates must possess strong communication skills, a commitment to high standards, and flexibility to work a rotating roster including weekends.
Experience Required
Minimum 2 year(s)
Scullery - Kitchen Hand at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Time Management, Attention To Detail, Teamwork, Effective Communication, Flexibility, Food Safety, Industrial Dishwashing, Chemical Handling
Specialization
Requires previous experience in a commercial kitchen, preferably within hospitality or hotels, and an understanding of food safety. Candidates must have full Australian working rights and flexibility to work a rotating roster including weekends.
Technical Lead at Westpac Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
Java, Spring Boot, Api Design, Microservices, Technical Leadership, Agile Delivery, Secure Design, Troubleshooting, Stakeholder Collaboration, Mentoring
Specialization
Requires strong experience leading Java and Spring Boot microservices solutions with hands-on coding capability. Must have experience in agile environments and the ability to communicate effectively with both technical and non-technical stakeholders.
Experience Required
Minimum 5 year(s)
Senior Engineer- Collaboration Services at Westpac Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
Microsoft 365, Exchange, Sharepoint Online, Microsoft Teams, Power Platform, Copilot, Enterprise Collaboration Services, Reference Architecture, Solution Design, Service Strategy, Infrastructure Engineering, Technical Documentation
Specialization
Requires deep expertise in Microsoft 365 services and experience engineering collaboration solutions in large or regulated environments. Strong communication skills and the ability to document complex technical designs are essential.
Experience Required
Minimum 5 year(s)
2026 Westpac Summer Intern Program at Westpac Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
Corporate Banking, Institutional Banking, Global Transaction Services, Collaboration, Analytical Thinking
Specialization
Applicants must be in the penultimate year of their degree. They must be Australian or New Zealand citizens, or Australian permanent residents.
Landscape Architect at Hassell Services
Sydney, New South Wales, Australia - Full Time
Skills Needed
Conceptual Design, Client Management, Project Coordination, Revit, Multidisciplinary Collaboration, Public Realm Design, Infrastructure Projects, Stakeholder Engagement, Landscape Architecture, Design Rigour
Specialization
Requires proven experience as a Landscape Architect with strong conceptual skills and proficiency in Revit. AILA registration is preferred, along with the ability to manage clients and stakeholders effectively.
Experience Required
Minimum 5 year(s)
2027 Westpac Graduate Program at Westpac Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
Curiosity, Motivation, Adaptability, Communication, Problem Solving
Specialization
Applicants must be final-year students or graduates from any degree discipline within the past three years. Candidates must be Australian or New Zealand citizens, or Australian permanent residents.
Senior / Principal Structural Engineer - Dams at Aecom USA
Sydney, New South Wales, Australia - Full Time
Skills Needed
Structural Analysis, Concrete Dam Design, Spillway Design, Condition Assessment, Construction Support, Tender Preparation, Proposal Writing, Mentoring, Civil Engineering, Structural Engineering, Technical Reporting, Stakeholder Management
Specialization
Requires a degree in Civil or Structural Engineering with demonstrated capability in structural design and reporting, ideally within the dam industry. Candidates should possess excellent communication skills and the ability to nurture professional relationships.
Experience Required
Minimum 10 year(s)
Forklift Operator at Bunnings
Sydney, New South Wales, Australia - Full Time
Skills Needed
Forklift Operation, Stock Management, Customer Service, Inventory Management, Safety Compliance, Communication Skills
Specialization
Candidates must possess a current valid forklift license and the ability to interact confidently with customers. Flexibility to work early mornings, late nights, and weekends is required.
Occupational Therapy at MedHealth
Sydney, New South Wales, Australia - Full Time
Skills Needed
Occupational Therapy, Client Assessment, Therapy Session Administration, Progress Reporting, Interdisciplinary Collaboration, Time Management, Organizational Skills, Case Management
Specialization
Requires a Bachelor's or Master's degree in Occupational Therapy and AHPRA registration. Must possess a current Working with Children Check and National Police Clearance.
Full-Time Crew Member - Bligh Park at Guzman y Gomez
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Food Preparation, Order Taking, Hospitality, Teamwork, Time Management
Specialization
Prior experience in hospitality or fast-paced environments is helpful but not essential. Candidates must have a 'can-do' attitude, be eager to learn, and be reliable.
Retail Claims Opportunities at AIA at AIA Group Ltd
Sydney, New South Wales, Australia - Full Time
Skills Needed
Claims Assessing, Case Management, Stakeholder Management, Dispute Resolution, Customer Service, Portfolio Management, Communication, Sla Management
Specialization
Candidates must have previous claims assessing experience in Life, Workers Compensation, or Health Insurance. Strong stakeholder management skills and a customer-first approach are essential.
Experience Required
Minimum 2 year(s)
Scullery Attendant/Kitchen Hand at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Time Management, Attention To Detail, Teamwork, Effective Communication, Flexibility, Industrial Dishwashing, Chemical Handling, Food Preparation
Specialization
Must have full working rights in Australia and flexibility to work a rotating roster. Previous commercial kitchen experience is preferred but not essential.
Design & Technical Services Manager at Fairmont St Andrews Scotland
Sydney, New South Wales, Australia - Full Time
Skills Needed
Hotel Design, Project Management, Technical Services, Stakeholder Management, Interior Design, Architecture, Ff&E, Building Codes, Cost Strategy, Value Management, Construction Drawing Interpretation, Prototyping, Renovation, Budgeting, Contract Management, Sustainability
Specialization
Requires a minimum of 10 years of experience in hotel hospitality project design and project management with mandatory Australian industry experience. A degree in Interior Design, Architecture, Construction, or Project Management is required.
Experience Required
Minimum 10 year(s)
Nespresso Brand Ambassador at CGLRS
Sydney, New South Wales, Australia - Full Time
Skills Needed
Communication Skills, Product Demonstration, Customer Service, Sales Conversion, Product Knowledge, Retail Operations, Brand Advocacy
Specialization
Candidates must have excellent communication skills, a passion for coffee, and a valid driver's license with a car. Availability for weekend shifts and flexibility to travel between multiple store locations is required.
Customer Service Team Member at Bunnings
Sydney, New South Wales, Australia - Full Time
Skills Needed
Team Leadership, Customer Service, Coaching, Staff Training, Merchandising, Stock Management, Communication, Retail Operations, Conflict Resolution, Performance Feedback
Specialization
Candidates must have previous experience supervising a team in a fast-paced retail environment and a passion for customer service. The role requires strong communication skills and the ability to guide, support, and provide feedback to a team.
Experience Required
Minimum 2 year(s)
School-based Traineeship - Plumbing Bankstown at Reece Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Sales Processing, Stock Management, Communication, Product Knowledge, Time Management, Teamwork, Written Communication, Verbal Communication
Specialization
Applicants must be Year 10 students with a positive attitude and strong communication skills. Availability for Saturdays and the ability to work one and a half days per week is required.
Fitter Leading Hand at REDPATH AUSTRALIA PTY LIMITED
West Wyalong, New South Wales, Australia - Full Time
Skills Needed
Diesel Fitting, Heavy Vehicle Mechanics, Underground Mobile Plant Maintenance, Sandvik Equipment Commissioning, Safety Leadership, Teamwork, Preventative Maintenance
Specialization
Must possess a trade qualification as a Diesel Fitter or Heavy Vehicle Mechanic. Experience with underground mobile plant is required, with Sandvik-specific experience highly regarded.
Experience Required
Minimum 5 year(s)
Mobile Technician Level 7 at UGL Limited
Sutherland, New South Wales, Australia - Full Time
Skills Needed
Fault Finding, Diagnostics, Mechanical Systems, Electrical Systems, Preventative Maintenance, Rolling Stock Maintenance, Communication Skills, Safe Work Practices, Quality Workmanship, Forklift Operation, Overhead Crane Operation
Specialization
Requires an Australian recognized trade qualification with a Certificate of Proficiency and full Australian work rights. Candidates should possess strong diagnostic skills and a commitment to safety, with rolling stock experience preferred but not mandatory.
Experience Required
Minimum 2 year(s)
Senior Customer Success Manager at Fortiro
Sydney, New South Wales, Australia -
Full Time


Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Success Management, Account Management, Enterprise SaaS, Stakeholder Engagement, Strategic Account Planning, Churn Reduction, Net Revenue Retention, Escalation Management, Customer Onboarding, ROI Analysis, HubSpot, API Knowledge, Data Analysis, Mentoring, Customer Advocacy, Financial Crime Prevention

Industry

Software Development

Description
About us Fortiro is a growing fintech with a highly experienced team, backed by significant investment, and giving you the opportunity to contribute to an award-winning enterprise SaaS platform. Our technology uses emerging technologies and AI to help detect financial crime and enable automation in processes like lending and insurance claim verification. It is trusted by leading banks and financial services businesses in Australia, New Zealand, and globally. About the role As a Senior Customer Success Manager, you will own and lead Fortiro’s most complex, highest value and most strategic customer relationships. You will act as a trusted partner to senior customer stakeholders, ensuring customers achieve measurable value from the Fortiro platform, while driving retention, expansion, and long-term growth. Building on the core Customer Success Manager role, this position carries accountability for strategic account ownership, executive level stakeholder engagement, escalation management, and the setting of best practice standards across the Customer Success team. What you’ll be doing Own a portfolio of strategic, high-value enterprise customers, acting as their primary trusted partner across onboarding, adoption, renewal and growth. Build a deep understanding of each customer’s goals, success measures and operating context, then translate these into clear success plans that drive measurable value from the Fortiro platform. Develop strong, multi-threaded relationships with operational, technical and executive stakeholders, ensuring Fortiro remains aligned to customer priorities. Lead regular customer engagement, including operational check-ins, team leader reviews and executive business reviews focused on adoption, ROI, outcomes and opportunities. Proactively monitor customer health, usage, adoption and performance data to identify risks, resolve issues, improve outcomes and uncover expansion opportunities. Act as the senior escalation point for complex customer risks, issues, feedback and commercial concerns, coordinating internal teams to drive timely resolution. Partner closely with Sales, Product, Engineering and Implementation teams to support renewals, upsell, cross-sell, customer requirements and product feedback. Track and report on customer success KPIs, using insights to improve processes, reporting and the overall Customer Success operating model. Mentor other CSMs, share best practices and help lift capability across the Customer Success team. Support customer advocacy, references and marketing activities that contribute to Fortiro’s growth. What you’ll bring to the role 5+ years’ experience in Customer Success or Account Management, including 2+ years at senior CSM level in B2B enterprise SaaS. Experience supporting large, complex enterprise customers, ideally Tier 1 Australian banks, fintech, fraud, financial services or regulated industries. Proven success managing $1m+ multi-stakeholder accounts, driving adoption, retention, renewal and growth. Strong understanding of customer success metrics and practices, including success planning, NPS, churn, adoption and net revenue retention. Comfortable with technical products and concepts, including APIs, UIs, integrations and data flows, with CRM experience; HubSpot preferred. A trusted relationship builder who can engage senior business, technical and executive stakeholders. Strategic, proactive and data-driven, with strong analytical, problem-solving and organisational skills. Comfortable working autonomously across onboarding, training, executive reviews, renewals and performance improvement. A continuous improvement mindset and the ability to help strengthen Fortiro’s Customer Success framework. Why join Fortiro? Be yourself: We value individuality and encourage you to work in ways that make you most productive Make an impact: Help enterprise customers achieve success with world-class fraud detection solutions Work on cutting-edge solutions: Join a team building innovative products that transform financial crime prevention Inclusive culture: Open, diverse, and fun workplace with flexible remote and in-person options Grow with us: We value curiosity and a growth mindset. You’ll have opportunities to learn, take on new challenges, and develop your skills as the business evolves Long-term focus: We invest in our people, and our strong retention rate proves it No recruitment agencies please. We have this covered and will reach out if we need support. Thank you.
Responsibilities
Lead and manage strategic, high-value enterprise customer relationships to ensure measurable value, retention, and growth. Act as a senior escalation point and partner with internal teams to drive product adoption and executive-level alignment.
Senior Customer Success Manager at Fortiro
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Success Management, Account Management, Enterprise Saas, Stakeholder Engagement, Strategic Account Planning, Churn Reduction, Net Revenue Retention, Escalation Management, Customer Onboarding, Roi Analysis, Hubspot, Api Knowledge, Data Analysis, Mentoring, Customer Advocacy, Financial Crime Prevention
Specialization
Requires 5+ years of experience in Customer Success or Account Management, with at least 2 years at a senior level in B2B enterprise SaaS. Must have a proven track record of managing multi-stakeholder accounts over $1m, preferably within the fintech or regulated financial services sector.
Experience Required
Minimum 5 year(s)
Hotel Doorperson at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Guest Services, Luggage Handling, Valet Services, Time Management, Professional Communication, Problem Solving, Luxury Service Standards, Coordination, Customer Satisfaction, Attention To Detail
Specialization
Previous experience in a luxury hotel or premium guest services role is highly regarded. Candidates must possess strong communication skills, a commitment to high standards, and flexibility to work a rotating roster including weekends.
Experience Required
Minimum 2 year(s)
Scullery - Kitchen Hand at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Time Management, Attention To Detail, Teamwork, Effective Communication, Flexibility, Food Safety, Industrial Dishwashing, Chemical Handling
Specialization
Requires previous experience in a commercial kitchen, preferably within hospitality or hotels, and an understanding of food safety. Candidates must have full Australian working rights and flexibility to work a rotating roster including weekends.
Technical Lead at Westpac Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
Java, Spring Boot, Api Design, Microservices, Technical Leadership, Agile Delivery, Secure Design, Troubleshooting, Stakeholder Collaboration, Mentoring
Specialization
Requires strong experience leading Java and Spring Boot microservices solutions with hands-on coding capability. Must have experience in agile environments and the ability to communicate effectively with both technical and non-technical stakeholders.
Experience Required
Minimum 5 year(s)
Senior Engineer- Collaboration Services at Westpac Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
Microsoft 365, Exchange, Sharepoint Online, Microsoft Teams, Power Platform, Copilot, Enterprise Collaboration Services, Reference Architecture, Solution Design, Service Strategy, Infrastructure Engineering, Technical Documentation
Specialization
Requires deep expertise in Microsoft 365 services and experience engineering collaboration solutions in large or regulated environments. Strong communication skills and the ability to document complex technical designs are essential.
Experience Required
Minimum 5 year(s)
2026 Westpac Summer Intern Program at Westpac Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
Corporate Banking, Institutional Banking, Global Transaction Services, Collaboration, Analytical Thinking
Specialization
Applicants must be in the penultimate year of their degree. They must be Australian or New Zealand citizens, or Australian permanent residents.
Landscape Architect at Hassell Services
Sydney, New South Wales, Australia - Full Time
Skills Needed
Conceptual Design, Client Management, Project Coordination, Revit, Multidisciplinary Collaboration, Public Realm Design, Infrastructure Projects, Stakeholder Engagement, Landscape Architecture, Design Rigour
Specialization
Requires proven experience as a Landscape Architect with strong conceptual skills and proficiency in Revit. AILA registration is preferred, along with the ability to manage clients and stakeholders effectively.
Experience Required
Minimum 5 year(s)
2027 Westpac Graduate Program at Westpac Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
Curiosity, Motivation, Adaptability, Communication, Problem Solving
Specialization
Applicants must be final-year students or graduates from any degree discipline within the past three years. Candidates must be Australian or New Zealand citizens, or Australian permanent residents.
Senior / Principal Structural Engineer - Dams at Aecom USA
Sydney, New South Wales, Australia - Full Time
Skills Needed
Structural Analysis, Concrete Dam Design, Spillway Design, Condition Assessment, Construction Support, Tender Preparation, Proposal Writing, Mentoring, Civil Engineering, Structural Engineering, Technical Reporting, Stakeholder Management
Specialization
Requires a degree in Civil or Structural Engineering with demonstrated capability in structural design and reporting, ideally within the dam industry. Candidates should possess excellent communication skills and the ability to nurture professional relationships.
Experience Required
Minimum 10 year(s)
Forklift Operator at Bunnings
Sydney, New South Wales, Australia - Full Time
Skills Needed
Forklift Operation, Stock Management, Customer Service, Inventory Management, Safety Compliance, Communication Skills
Specialization
Candidates must possess a current valid forklift license and the ability to interact confidently with customers. Flexibility to work early mornings, late nights, and weekends is required.
Occupational Therapy at MedHealth
Sydney, New South Wales, Australia - Full Time
Skills Needed
Occupational Therapy, Client Assessment, Therapy Session Administration, Progress Reporting, Interdisciplinary Collaboration, Time Management, Organizational Skills, Case Management
Specialization
Requires a Bachelor's or Master's degree in Occupational Therapy and AHPRA registration. Must possess a current Working with Children Check and National Police Clearance.
Full-Time Crew Member - Bligh Park at Guzman y Gomez
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Food Preparation, Order Taking, Hospitality, Teamwork, Time Management
Specialization
Prior experience in hospitality or fast-paced environments is helpful but not essential. Candidates must have a 'can-do' attitude, be eager to learn, and be reliable.
Retail Claims Opportunities at AIA at AIA Group Ltd
Sydney, New South Wales, Australia - Full Time
Skills Needed
Claims Assessing, Case Management, Stakeholder Management, Dispute Resolution, Customer Service, Portfolio Management, Communication, Sla Management
Specialization
Candidates must have previous claims assessing experience in Life, Workers Compensation, or Health Insurance. Strong stakeholder management skills and a customer-first approach are essential.
Experience Required
Minimum 2 year(s)
Scullery Attendant/Kitchen Hand at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Time Management, Attention To Detail, Teamwork, Effective Communication, Flexibility, Industrial Dishwashing, Chemical Handling, Food Preparation
Specialization
Must have full working rights in Australia and flexibility to work a rotating roster. Previous commercial kitchen experience is preferred but not essential.
Design & Technical Services Manager at Fairmont St Andrews Scotland
Sydney, New South Wales, Australia - Full Time
Skills Needed
Hotel Design, Project Management, Technical Services, Stakeholder Management, Interior Design, Architecture, Ff&E, Building Codes, Cost Strategy, Value Management, Construction Drawing Interpretation, Prototyping, Renovation, Budgeting, Contract Management, Sustainability
Specialization
Requires a minimum of 10 years of experience in hotel hospitality project design and project management with mandatory Australian industry experience. A degree in Interior Design, Architecture, Construction, or Project Management is required.
Experience Required
Minimum 10 year(s)
Nespresso Brand Ambassador at CGLRS
Sydney, New South Wales, Australia - Full Time
Skills Needed
Communication Skills, Product Demonstration, Customer Service, Sales Conversion, Product Knowledge, Retail Operations, Brand Advocacy
Specialization
Candidates must have excellent communication skills, a passion for coffee, and a valid driver's license with a car. Availability for weekend shifts and flexibility to travel between multiple store locations is required.
Customer Service Team Member at Bunnings
Sydney, New South Wales, Australia - Full Time
Skills Needed
Team Leadership, Customer Service, Coaching, Staff Training, Merchandising, Stock Management, Communication, Retail Operations, Conflict Resolution, Performance Feedback
Specialization
Candidates must have previous experience supervising a team in a fast-paced retail environment and a passion for customer service. The role requires strong communication skills and the ability to guide, support, and provide feedback to a team.
Experience Required
Minimum 2 year(s)
School-based Traineeship - Plumbing Bankstown at Reece Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Sales Processing, Stock Management, Communication, Product Knowledge, Time Management, Teamwork, Written Communication, Verbal Communication
Specialization
Applicants must be Year 10 students with a positive attitude and strong communication skills. Availability for Saturdays and the ability to work one and a half days per week is required.
Fitter Leading Hand at REDPATH AUSTRALIA PTY LIMITED
West Wyalong, New South Wales, Australia - Full Time
Skills Needed
Diesel Fitting, Heavy Vehicle Mechanics, Underground Mobile Plant Maintenance, Sandvik Equipment Commissioning, Safety Leadership, Teamwork, Preventative Maintenance
Specialization
Must possess a trade qualification as a Diesel Fitter or Heavy Vehicle Mechanic. Experience with underground mobile plant is required, with Sandvik-specific experience highly regarded.
Experience Required
Minimum 5 year(s)
Mobile Technician Level 7 at UGL Limited
Sutherland, New South Wales, Australia - Full Time
Skills Needed
Fault Finding, Diagnostics, Mechanical Systems, Electrical Systems, Preventative Maintenance, Rolling Stock Maintenance, Communication Skills, Safe Work Practices, Quality Workmanship, Forklift Operation, Overhead Crane Operation
Specialization
Requires an Australian recognized trade qualification with a Certificate of Proficiency and full Australian work rights. Candidates should possess strong diagnostic skills and a commitment to safety, with rolling stock experience preferred but not mandatory.
Experience Required
Minimum 2 year(s)
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