is Arc Health, a division of Harris, is seeking a Clinical Training and Solutions Manager to contribute to the development and delivery of high-quality training supporting our next-generation electronic medical record (EMR) solutions for healthcare organizations.In this role, you will combine clinical knowledge, training expertise, and hands-on content creation to prepare our clients for successful adoption of our solutions. You will work closely with training specialists, implementation consultants, product teams, project managers, and subject matter experts to transform complex clinical workflows and technological concepts into practical and effective learning experiences.Why join Harris Arc Health?

• Participating in modern EMR implementation projects that support healthcare delivery and patient care
• Playing a key role in how our clients learn to use and adopt new health technologies
• Develop in-depth expertise in health technologies, clinical workflows, and learning solutions
• Thrive in a dynamic and collaborative environment, working with implementation, product, and client teams

If you are passionate about the healthcare field, training, and using technology to make complex processes easier to understand, we would like to meet you.This remote position is open to candidates across Canada and the United States.Salary: CA$96k - CA$106kYour role and impact:

• Lead and coordinate training activities within complex DME implementation projects, ensuring alignment of content, timelines, stakeholders, and client readiness needs.
• Leverage your knowledge of clinical workflows and operations to contribute to training strategy, content development, and delivery
• Develop training materials and learning tools in collaboration with training specialists and subject matter experts
• Transforming complex clinical workflows and system processes into clear and practical learning experiences
• Review training content, identify gaps, and help develop solutions as the product and customer workflows evolve.
• Offering instructor-led training, workshops, and train-the-trainer sessions, as needed
• To guide and support training specialists and other collaborators who contribute to the content and delivery of training programs
• Collaborate with implementation, product, and project management teams, as well as clinical experts, to ensure that training supports implementation and adoption objectives.
• Desired profile:Post-secondary training in health, education, technology or a related field, or an equivalent combination of education and relevant experience
• More than 5 years of relevant professional experience, ideally in one or more of the following areas: healthcare, technology, training, clinical training, software implementation, or EMR environments
• Experience in developing and delivering training programs for adults
• Good understanding of clinical workflows and operations
• Excellent facilitation, presentation, and communication skills, as well as the ability to make complex information clear and concrete.
• Experience in developing learning content and training materials
• Ability to coordinate the work of multiple stakeholders and manage different project priorities and deadlines
• Strong organizational, analytical, and problem-solving skills
• Ability to work in complex software or technology environments
• Bilingualism in French and English, an asset
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• What we are looking for:Post-secondary education in healthcare, education, technology, or a related field, or an equivalent combination of education and relevant experience
• 5+ years of relevant professional experience, ideally involving healthcare, technology, training, clinical education, software implementation, or EMR/EHR environments
• Experience developing and delivering training for adult learners
• Good understanding of healthcare workflows and clinical operations
• Strong facilitation, presentation, and communication skills, with the ability to make complex information clear and practical
• Experience developing learning content and training materials
• Ability to coordinate work across multiple stakeholders, priorities, and project timelines
• Strong organizational, analytical, and problem-solving skills
• Comfortable working in complex software or technology environments
• Bilingual French and English preferred

What would make you stand out:

• Experience implementing, supporting, or training users on EMR/EHR solutions
• Experience working in a clinical or hospital environment
• Experience with digital adoption platforms, in-application guidance, or other technology-enabled learning solutions
• Knowledge of instructional design approaches such as ADDIE
• Experience with learning content authoring tools
• Experience using AI tools to support training development, content creation, knowledge management, or learner engagement
• Experience with Jira, Confluence, Smartsheet, or similar collaboration and project management tools