Company Description
Scaled Agile, Inc., (SAI) helps enterprises thrive in a world of change with SAFe, the most trusted system for learning and practicing agile ways of working. Together, SAFe Studio and SAFe’s proven framework provide everything individuals and teams need to link evolving strategy and execution. SAFe works by building a culture of resiliency that engages employees and focuses on customers so organizations can work with agility. Backed by a global network of partners and community of professionals, SAFe promotes collaboration so today’s leaders can build a better future.
Based in Boulder, Colorado, SAI is a member of the Pledge 1% corporate philanthropy movement. Through this program, SAI contributes to the local community and seeks to inspire and encourage other companies to the same purpose.
Job Description

OVERVIEW:

We are seeking a highly motivated and analytical Senior GTM Operations Specialist to join our dynamic Commercial Organization. In this role, you will be responsible for supporting and optimizing the go-to-market (GTM) strategy, enhancing operational efficiency across the sales, partner, and customer success functions, and driving revenue growth. You will work closely with cross-functional teams to ensure smooth execution of processes, ensure alignment between teams, and maximize operational performance.
The ideal candidate will have a strong background in revenue operations, sales processes, and data analysis, with a passion for optimizing GTM workflows and improving operational efficiencies. This is an exciting opportunity for an individual who thrives in a fast-paced environment and enjoys working at the intersection of strategy, data, and execution.

DESIRED SKILLS:

• Salesforce Certification (or equivalent CRM certification)
• Familiarity with tools like Marketo, ChurnZero, and sales efficiency tooling.
• Process Improvement certifications or experience
  Additional Information
  Culture Index Survey: As part of our recruitment process, we are utilizing Culture Index. To proceed with your application, please click on the link provided to fill out the survey: https://go.cultureindex.com/s/5Gl1qSthKY
  Where you’ll be working: Work location – This position will be based at your home office in Dublin, Ireland. #LI-Remot

Experience: 4+ years of experience in Revenue Operations, Sales Operations, or GTM Operations within a B2B organization.

• Self-starter with a strong-bias for action: Proactively identifies challenges and drives solutions with minimal direction
• Analytical Skills: Strong analytical and problem-solving skills with the ability to analyze complex data sets and provide actionable insights.
• CRM Expertise: High proficiency in CRM systems (Salesforce preferred)
• Revenue Metrics Understanding: Strong understanding of revenue and sales metrics (e.g., sales pipeline, win rates, churn, sales velocity, CLTV) and the ability to leverage data to drive decisions.
• Technical Acumen: Familiarity with data integration tools, API integrations, and automation tools to streamline operations across systems.
• Project Management: Strong project management skills with the ability to prioritize, manage deadlines, and collaborate across teams.
• Communication: Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical stakeholders.
• Adaptability and attention to detail: Ability to thrive in a fast-paced, dynamic environment and quickly adapt to evolving business needs

GTM Operations & Strategy:

• GTM Process Optimization: Support the execution of the GTM strategy by optimizing key processes across sales, partner, marketing, and customer success to ensure seamless alignment and execution.
• Sales Enablement: Collaborate with sales leadership to implement and improve sales processes, including CRM management, pipeline tracking, forecasting, and performance metrics.
• Performance Analysis: Analyze sales performance data to identify trends, challenges, and opportunities for optimization. Provide actionable insights to leadership teams to inform decision-making and strategy adjustments.
• Forecasting & Reporting: Help maintain accurate sales forecasts, track sales performance against KPIs, and create comprehensive reports that provide insights into sales efficiency and effectiveness.

Partner Renewal Process and Automation

• Renewal Quoting and communication for all partner renewals: The creation and maintenance of all partner quotes within the designated region through the closed status.
• Identify areas of automation for partner renewals: Ongoing consideration for areas of improvement through automation for internal processes and/or partner-facing self-service tools

Cross-functional Collaboration:

• Collaboration with Sales, Marketing, and CS: Act as a liaison between sales, marketing, and customer success teams to ensure alignment on GTM strategy, campaign execution, and account targeting.
• Data Integrity & Systems Management: Ensure accurate data flows between systems and teams (e.g., CRM, marketing automation, financial reporting) to maintain data integrity and reduce friction between processes.

Revenue Metrics & Performance Tracking:

• Key Metrics Tracking: Track and report on key revenue metrics, including pipeline velocity, sales cycle length, win rates, churn rates, and customer lifetime value (CLTV).
• Reporting Dashboards: Develop and maintain dashboards in Salesforce to track the success of GTM initiatives and support data-driven decision-making across the commercial teams.
• KPI Definition & Monitoring: Collaborate with leadership to define and track key performance indicators (KPIs) across the sales and GTM teams to measure success and optimize for revenue growth.

System and Tools Management:

• CRM & GTM Tool Optimization: Work with teams to optimize the use of our sales tools and platforms (ie. Salesforce, LinkedIn Navigator), to improve workflow efficiency and performance tracking.
• Data Integration: Support integrations between systems (e.g., Salesforce, Marketo, Tableau) to ensure alignment and streamlined data flow.

Process Improvement & Automation:

• Process Design & Documentation: Document key GTM operations processes and best practices to ensure consistency, efficiency, and scalability as the organization grows.
• Automation & Workflow Improvements: Identify and implement process automation opportunities across sales, partners, marketing, and customer success to increase operational efficiency and reduce manual tasks.

Other Responsibilities:

• Ad-hoc Projects: Support ad-hoc projects and initiatives as needed to improve overall commercial operations and drive revenue growth.
• Stakeholder Communication: Communicate progress on key initiatives, provide recommendations, and share insights with senior leadership to ensure alignment across the organization.

Qualifications
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Experience: 4+ years of experience in Revenue Operations, Sales Operations, or GTM Operations within a B2B organization.

• Self-starter with a strong-bias for action: Proactively identifies challenges and drives solutions with minimal direction
• Analytical Skills: Strong analytical and problem-solving skills with the ability to analyze complex data sets and provide actionable insights.
• CRM Expertise: High proficiency in CRM systems (Salesforce preferred)
• Revenue Metrics Understanding: Strong understanding of revenue and sales metrics (e.g., sales pipeline, win rates, churn, sales velocity, CLTV) and the ability to leverage data to drive decisions.
• Technical Acumen: Familiarity with data integration tools, API integrations, and automation tools to streamline operations across systems.
• Project Management: Strong project management skills with the ability to prioritize, manage deadlines, and collaborate across teams.
• Communication: Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical stakeholders.
• Adaptability and attention to detail: Ability to thrive in a fast-paced, dynamic environment and quickly adapt to evolving business needs.