• Portfolio & Property Management

• Daily oversight of all operational aspects for your assigned properties.

• Identify and resolve issues proactively, proposing practical solutions.
• Maintain relationships with landlords, agents, councils, and internal departments.
• Collaborate with the Sales Team to identify and support new development opportunities.

• Ensure regular inspections are carried out and properties remain safe and compliant.Keep detailed, accurate records across tenancy, compliance, and maintenance.

• • Vacancy & Tenancy Management
• Advertise and manage vacant properties through to successful occupancy.
• Organise cleaning, repairs, and furniture replacement within agreed budgets.
• Shortlist tenants with your Manager and Housing Benefit Team; assess eligibility and suitability.
• Conduct applicant interviews, liaise with case workers, and complete the sign-up process.
• Manage Housing Benefit processes and resolve anomalies with local authority contacts.
• Maintain accurate tenancy data in Arthur and Plentific.

Ongoing Tenancy Management

• Coordinate tenant support and communication, including welfare checks, with the Manager and Housing Benefit Team.
• Work closely with the Maintenance Team to resolve property-related issues.
• Manage tenancy renewals, check-outs, and re-lettings.
• Serve or arrange appropriate legal notices for end-of-tenancy or agent notices.
• Oversee repairs and preparation of properties for re-letting.
• Implement systems that streamline Housing Benefit and maintenance workflows.

• Finalise landlord contracts and support rent negotiations.

Financial Management

• Ensure profitability across the portfolio by careful monitoring and planning.
• Review monthly financial reports, reconcile discrepancies, and liaise with Accounts and Credit Control.
• Minimise arrears and assist with rent collection when necessary.
• Seek authorisation for any major property expenses from the Regional Manager.
• Estimate and deliver property profitability forecasts, minimising back-end costs.

• Maintain a clear understanding of financial implications across all property decisions.

Compliance, Health & Safety

• Ensure full compliance with H&S and fire safety regulations.
• Conduct regular building inspections, fire alarm tests, and maintain escape route access.
• Coordinate with contractors for repairs and cleaning, maintaining high standards.

• Oversee key control and maintain inventory of white goods and beds.

Operational & Stakeholder Support

• Liaise with local authority officers, social workers, and external partners to ensure smooth tenancy management.
• Manage operational processes using Arthur, Plentific, and booking systems.
• Check booking emails and update systems with changes or cancellations.
• Support the Sales Team and collaborate with internal teams on strategic goals.
• Provide cover for colleagues during leave or absences.
• Participate in the on-call rota for emergencies (compensated call-outs).