JOB SUMMARY

Direct continuous communications, coordination, and facilitation of Flextrans bus operation, Lift Route Sector, and related support services to ensure ADA compliance, system safety, and reliability – including timely and efficient control of service provided to disabled customers. Make rapid, timely decisions that impact budget regarding most cost-effective use of current resources. Collect and distribute system-related data to all appropriate support departments.

MINIMUM QUALIFICATIONS – EXPERIENCE/EDUCATION/TRAINING

• High School Diploma or equivalent plus two years post-high school training or college education with emphasis on communications and/or business management, or related fields.
• Must have a valid Utah driver’s license and be a safe driver with no more than 4 moving violations in the past three 3 years. Cannot have more than 1 violation of driving under the influence of alcohol, any drug, or the combined influence of any alcohol or any drug within the last 10 years.

EXPERIENCE:

Internal candidates: Three years of acceptable UTA work history, demonstrated knowledge of UTA systems, and knowledge of Operations Department policies and procedures.
External candidates: Three years successful dispatching experience.

KNOWLEDGE:

• Excellent verbal communication skills.
• Demonstrable speaking qualities over a two-way radio (i.e. clarity, intonation, conciseness, articulation).
• Interpersonal sensitivity, diplomacy, and tact, particularly under stressful conditions.
• Demonstrated problem solving and emotional control in a crisis situation using diplomacy and tact.
• Intermediate level skill in MS Word and Outlook & able to type at least 30 WPM. - Preferred
• Skills in systems dispatching using computer-assisted, repeater-activated, two-way radio. - Preferred

ABILITIES TO:

• Ability to gather information, set priorities, and make decisions.

UTA COMPETENCIES:

• Embraces Outward Mindset – Exhibiting strong E.I. skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Managing conflict. Seeking feedback without being defensive.
• Develops Self & Others – Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others. Developing others through coaching, feedback, exposure, and stretch assignments.
• Ensures Fairness – Concerned with the welfare of others and expressing that concern on a personal level. Distributing resources fairly. Giving others a voice prior to reaching decisions that affect them. Reaching decisions through a fair process. Explaining to others why and how decisions were made that impact them.
• Puts Safety First – Acting as a Safety Ambassador by working safely, complying with requirements and serving as an example to others. Wearing required personal protective equipment. Supporting safety activities. Promptly reporting hazards, unsafe work practices, near misses, and accidents.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values Differences – Recognizing the value that different perspectives and cultures bring to an organization.
• Builds Effective Teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Drives Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Ensures Accountability – Holding self and others accountable to meet commitments.
• OR -
  An equivalent combination of relevant education and experience.
  [UTA reserves the right to determine the equivalencies of education and experience]

Please refer the Job description for details