JOB DESCRIPTION:

About This Role
We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments. You’ll join others in environment management, maintenance, monitoring, performance, and incident management, as well as production support activities. There’s meaningful work at every turn! As part of this role, you will be an L2 Operations Analyst supporting a wide array of applications.

Here’s some of what you may be asked to perform:

• Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.
• Provide effective, day-to-day applications and systems support: identify, assess, recommend, escalate, resolve, report, document, communicate.
• Handle Incident Management for outages effectively, communicate with clients during service outages and ensure the outages are resolved efficiently with minimal impact.
• Ensure timely notification and escalation of possible issues/problems, provide options and recommendations for prompt resolution.
• Identify, address application/data issues, cross-capability and cross-release issues that affect application integrity.
• Participate in Change Management. Support the installation, configuration, upgrade of business applications/systems in coordination with appropriate stakeholders.
• Perform Applications health checks and periodically monitor the Applications during the working hours.
• Adhere to existing processes and standards, business technology architecture, risk and production capacity guidelines. plan, monitor and escalate issues as required.

JOB REQUIREMENTS

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Undergraduate Degree or Technical Certificate.
• 2 – 3 years of relevant working experience supporting Windows and UNIX based applications, preferably in a fast-paced and dynamic Finance industry.
• Strong communication skills and comfortable working with vendors.
• Work effectively as a team, supporting other members of the team in resolving critical service issues.
• Multi-Skilled and willingness to get cross-trained across applications and be able to Support them.
• Self-driven and able to work with minimum supervision.
• Ability to work effectively under pressure and manage multiple priorities.
• Experience working with incident management platform like ServiceNow.
• Experience utilizing tools such as Splunk, DataDog or Dynatrace to investigate issues.
• Relevant certification, such as ITIL Foundation and Azure Fundamental would be highly desirable.
• Comfortable to work in shift and on weekends/Public Holidays as part of the 24/7 Follow-the Sun support model. The working hours are 8am – 5pm or 11am – 8pm.
• The role will also require candidate to work from office a few days a week on hybrid basis.

WHO WE ARE

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details