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Director, Post-sales Strategy & Operations at Diligent Corporation
Vancouver, BC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Personal Lines Sales Producer at StoneRidge Insurance Brokers
Halifax, NS, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Senior Litigation Manager - Business at Y Group
Leicester LE3 5BZ, , United Kingdom - Full Time
Skills Needed
Immigration
Qualification
Graduate
Experience Required
Minimum 7 year(s)
Customer Support Medewerker (Zorg) (18–32 uur, Almere) at CuraTec
1S, Sieradenbuurt, Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Leidinggevende technische dienst - Werken voor een wereldbekende speler at A Personeel
3HG, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Software Engineer C++/C#/Python at Sioux Technologies GmbH
Eindhoven, , Netherlands - Full Time
Skills Needed
It
Specialization
Computer Science
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Leidinggevend Monteur Utiliteit at Kracht Recruitment
7041 's-Heerenberg, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
AV CAD Designer at The Storytelling Company
1689 Zwaag, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Retail Supervisor at Cotton Traders
Seaham SR7 9HU, , United Kingdom - Full Time
Skills Needed
Technology
Qualification
Graduate
Principal Solutions Architect at Elastic
Tokyo, , Japan - Full Time
Skills Needed
Technical Presales, Problem Solving, Communication, Sales Skills, Customer Relationship Management, Technical Expertise, Solution Development, Presentation Skills, Learning, Curiosity, Influence, Persuasion
Specialization
Proven success in a technical presales role with strong technical expertise and excellent communication skills. Ability to create tailored demos and develop innovative solutions to solve customer challenges.
Experience Required
Minimum 5 year(s)
2Zonnebloemen Pedagogisch Medewerker Baby / Peutergroep at Kinderopvang 2Samen
Den Haag, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Landscaping and Horticulture Assessor at CapelManorCollege
Enfield EN1 4RQ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Warehouse Operative at Wildcare Limited
MIMG0, , United Kingdom - Full Time
Skills Needed
Reliability, Numeracy
Qualification
Graduate
Gujarati-Speaking Sales Executive at ITN Food Corporation
GTA, ON, Canada - Full Time
Skills Needed
Sales Performance, Negotiation, Flexible Schedule, Gujarati, Customer Facing Roles, Crm Software, Zoho
Specialization
Business marketing or a related field preferred
Qualification
Graduate
Retail Sales (Furniture) at Nick Scali Furniture
Swindon SN5, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Applications & Proposals Engineer - Systems and Solutions (f/m/d) at Edwards Ltd
Bolton, England, United Kingdom - Full Time
Skills Needed
Process Engineering, It, Pumps, English
Specialization
Mechanical chemical or process engineering
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Sous Chef De Zuyd Landsmeer at Restaurant De Zuyd
1121 Landsmeer, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Insurance Claims Handler at Nexgen Locum
Brentwood, England, United Kingdom - Full Time
Skills Needed
Third Party Liability, It, English
Qualification
Graduate
Early Years & Forest School Educator at Bloom Nursery Ltd
London N10 3JB, , United Kingdom - Full Time
Skills Needed
Childcare
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Retail Sales – Part Time at Lowe's Companies, Inc.
Hopkinsville, Kentucky, United States - Full Time
Skills Needed
Customer Service, Retail Technology, Basic Arithmetic, Product Knowledge, Teamwork, Communication, Problem Solving, Merchandise Handling, Time Management, Bilingual Skills, Trade Certification
Specialization
Candidates should have at least 6 months of experience using computers and retail technology. Preferred qualifications include retail or customer service experience and bilingual skills.
Director, Post-sales Strategy & Operations at Diligent Corporation
Vancouver, BC, Canada -
Full Time


Start Date

Immediate

Expiry Date

03 Dec, 25

Salary

131000.0

Posted On

04 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

ABOUT US

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook

POSITION OVERVIEW

We are seeking a Director, Post-sales Strategy & Operations to partner with Professional Services and Support leadership in building a world-class, technology-enabled customer success organization.
You will define and execute the vision, strategy, and roadmap for post-sales excellence, leveraging AI and automation to scale operations and optimize customer experience.
Our products are used by over 23,000 organizations, including 62% of the Fortune 500, 90% of the FTSE 100, and 83% of the ASX 200. The ideal candidate will have a proven track record in building high-performing customer experience operations, with hands-on expertise in applying AI/ML to transform workflows and decision-making in SaaS environments.

Responsibilities

IN THIS ROLE, YOU CAN EXPECT THE FOLLOWING RESPONSIBILITIES:

  • Recommend, lead, and execute the Professional Services and Support strategy, embedding AI and automation into processes to drive scale and drive incremental GDR lifts.
  • Partner with leadership teams to reimagine the post-sales customer journey through AI-powered insights and personalized experiences.
  • Identify and realize business opportunities and process improvements across PS and Support teams (e.g., automation for workflows such as case routing and onboarding sequences)
  • Establish automated dashboards to monitor business health and surface real-time recommendations for corrective action
  • Work with partners to drive the Professional Services and Support annual planning process, including bottom-up target setting
  • Introduce anomaly detection to proactively flag operational risks before they impact customer experience
  • Attract, grow, and retain top talent, cultivating strategic, operational, AI literacy and data fluency across the team
  • Champion a culture of innovation, experimentation, and continuous learning

TO THRIVE IN THIS ROLE, YOU HAVE:

  • 10+ years of experience in a strategic, operations, and/or consulting role
  • 5+ years managing high-performing teams
  • Experience with Salesforce and OpenAir (and other PS tools)
  • Strategic and Builder Mentality: Sharp analytical and problem-solving skills with a strong bias for action, thinking from first principles and delivering the best results
  • An AI Mindset: You are a strategic thinker with a bias for execution via AI. You naturally gravitate towards systems-thinking, automation, and applying design principles to solve operational challenges
  • Data-First and Analytically Rigorous: You have a proven ability to translate complex data into actionable business insights and strategic recommendations
  • Cross-Functional Leadership: Ability to lead cross-functional teams and collaborate across departments (Professional Services, Support, Customer Success, IT, Analytics) to ensure alignment and successful execution of Post-sales operations
  • Process Optimization: Strong understanding of business process optimization and automation, with experience redesigning and scaling processes to meet the needs of a growing organization
  • Leadership and Communication Skills: Strong leadership skills, with the ability to lead cross-functional teams, collaborate across departments, manage teams and engage with both technical and non-technical stakeholders. Ability to proactively communicate complex topics to diverse audiences
  • Adaptability & Execution: Ability to thrive in a fast-paced, ever-changing environment, managing multiple priorities and executing efficiently to achieve business goals
Director, Post-sales Strategy & Operations at Diligent Corporation
Vancouver, BC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Personal Lines Sales Producer at StoneRidge Insurance Brokers
Halifax, NS, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Senior Litigation Manager - Business at Y Group
Leicester LE3 5BZ, , United Kingdom - Full Time
Skills Needed
Immigration
Qualification
Graduate
Experience Required
Minimum 7 year(s)
Customer Support Medewerker (Zorg) (18–32 uur, Almere) at CuraTec
1S, Sieradenbuurt, Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Leidinggevende technische dienst - Werken voor een wereldbekende speler at A Personeel
3HG, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Software Engineer C++/C#/Python at Sioux Technologies GmbH
Eindhoven, , Netherlands - Full Time
Skills Needed
It
Specialization
Computer Science
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Leidinggevend Monteur Utiliteit at Kracht Recruitment
7041 's-Heerenberg, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
AV CAD Designer at The Storytelling Company
1689 Zwaag, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Retail Supervisor at Cotton Traders
Seaham SR7 9HU, , United Kingdom - Full Time
Skills Needed
Technology
Qualification
Graduate
Principal Solutions Architect at Elastic
Tokyo, , Japan - Full Time
Skills Needed
Technical Presales, Problem Solving, Communication, Sales Skills, Customer Relationship Management, Technical Expertise, Solution Development, Presentation Skills, Learning, Curiosity, Influence, Persuasion
Specialization
Proven success in a technical presales role with strong technical expertise and excellent communication skills. Ability to create tailored demos and develop innovative solutions to solve customer challenges.
Experience Required
Minimum 5 year(s)
2Zonnebloemen Pedagogisch Medewerker Baby / Peutergroep at Kinderopvang 2Samen
Den Haag, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Landscaping and Horticulture Assessor at CapelManorCollege
Enfield EN1 4RQ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Warehouse Operative at Wildcare Limited
MIMG0, , United Kingdom - Full Time
Skills Needed
Reliability, Numeracy
Qualification
Graduate
Gujarati-Speaking Sales Executive at ITN Food Corporation
GTA, ON, Canada - Full Time
Skills Needed
Sales Performance, Negotiation, Flexible Schedule, Gujarati, Customer Facing Roles, Crm Software, Zoho
Specialization
Business marketing or a related field preferred
Qualification
Graduate
Retail Sales (Furniture) at Nick Scali Furniture
Swindon SN5, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Applications & Proposals Engineer - Systems and Solutions (f/m/d) at Edwards Ltd
Bolton, England, United Kingdom - Full Time
Skills Needed
Process Engineering, It, Pumps, English
Specialization
Mechanical chemical or process engineering
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Sous Chef De Zuyd Landsmeer at Restaurant De Zuyd
1121 Landsmeer, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Insurance Claims Handler at Nexgen Locum
Brentwood, England, United Kingdom - Full Time
Skills Needed
Third Party Liability, It, English
Qualification
Graduate
Early Years & Forest School Educator at Bloom Nursery Ltd
London N10 3JB, , United Kingdom - Full Time
Skills Needed
Childcare
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Retail Sales – Part Time at Lowe's Companies, Inc.
Hopkinsville, Kentucky, United States - Full Time
Skills Needed
Customer Service, Retail Technology, Basic Arithmetic, Product Knowledge, Teamwork, Communication, Problem Solving, Merchandise Handling, Time Management, Bilingual Skills, Trade Certification
Specialization
Candidates should have at least 6 months of experience using computers and retail technology. Preferred qualifications include retail or customer service experience and bilingual skills.

Why Choose Y-Axis Employer Firm?

Y-Axis Recruitment firm provides:

  1. Easy access to get the best workforce
  2. Millions of database for top occupations
  3. Individual Employer support
  4. Find the perfect fit to scale up your business
  5. High Professional Standard
  6. Advanced software tools

Recruitment Solution for International Employers

Global companies believe ‘Talented workforce makes an impact!’ The global job market has transformed over time, with companies worldwide now willing to recruit talent from different nations. Countries with fast-growing economies are in dire need of skilled workers, and top MNCs are ready to bring in international employees to fill significant roles that are crucial for supporting and expanding their business operations.

As a result, international employment opportunities have surged, providing professionals with job openings abroad. Many skilled professionals are also eager to relocate to other countries for work, seeking higher salaries and a better standard of living.

To fulfill all these requirements, recruiters worldwide are showing a great interest in global talent, as cross-border hiring is on the rise. Skilled professionals are being sought after for various fields beyond IT, including Engineering, Accounting & Finance, Administration, Hospitality, Healthcare, STEM, and others.

Benefits of Choosing Y-Axis Recruitment Firm

Accelerated Recruitment

Using our large database and connections, along with advanced systems to find specific skills, our expert recruiters can speed up the hiring process, getting you the perfect candidates much faster.

Exceptional Talent

Choosing Y-Axis recruitment services enhances your chances of encountering exceptional candidates possessing the requisite skills and expertise in your industry. We offer a vast talent pool of pre-vetted and referenced individuals, ensuring your meetings are only with candidates who have undergone thorough evaluation and interviews.

Industry-Specific Recruitment Expertise

With your business's expansion and transformation, your in-house recruitment team may be tasked with intricate interviews across various roles unfamiliar to them. Our staff are experts in sector-specific recruitment, affording us superior understanding of technical roles and their associated skills. We have the proficiency to identify transferable skills pertinent to your job vacancies that might be overlooked within your organization.

Dedication to Client Service

A significant portion of a recruiter's work is performed prior to any potential compensation from our client. In the event that no candidate is hired, no fees are incurred for services rendered. If we cannot facilitate your business effectively, you owe us nothing. This guarantees that our services, resources, and skills are committed to supplying you with the top-tier candidates that align with your business growth strategy – those whose dream job is to be a part of your team.

In-depth Market Knowledge

Through continuous interactions with clients and candidates, top-tier recruiters amass substantial knowledge about the industry they serve. They are well-positioned to offer invaluable insights and wise counsel, which are integral to their role.

Broad Outreach

Not all top-performing candidates are actively seeking new job opportunities. These 'passive talents' as identified by Y-Axis recruitment firm, may require additional time to discover.

Our Commitment

Above all, our dedicated team relentlessly strives to fulfill your recruitment needs. Our primary objective is to source elite talent who aspire to contribute to your business.

How to Apply?

  1. Register with us
  2. Select Employer page
  3. Check the list
  4. Choose the perfect fit
  5. Hire them

Our Impact

  1. Verified Candidates
  2. 25+ Years Experience
  3. 10 Million+ Candidate Database
  4. Individual Employer Support

Frequently Asked Questions

Y-Axis Recruitment Firm provides easy access to a top-tier workforce through a vast database of millions of candidates across various occupations. They offer individual employer support, ensuring businesses find the perfect fit to scale up, maintain high professional standards, and utilize advanced software tools for efficient recruitment. Additionally, they offer recruitment solutions for international employers looking to hire global talent.

Y-Axis leverages its extensive database, strong industry connections, and advanced recruitment systems to identify and match specific skills quickly. Their expert recruiters streamline the hiring process, allowing businesses to secure the perfect candidates much faster than traditional methods.

Y-Axis offers a vast pool of pre-vetted and referenced candidates who have undergone thorough evaluations and interviews. This ensures that employers meet only with exceptional candidates possessing the necessary skills and expertise relevant to their industry.

Yes, Y-Axis has industry-specific recruitment expertise. Their staff are experts in various sectors, allowing them to understand technical roles and identify transferable skills that might be overlooked by in-house recruitment teams. This specialization ensures a better match for diverse and intricate roles.

Y-Axis operates on a no-win, no-fee basis. If they cannot facilitate the hiring of a suitable candidate for your business, no fees are incurred. This ensures that their services, resources, and skills are fully committed to supplying top-tier candidates aligned with your business growth strategy.

Through continuous interactions with both clients and candidates, Y-Axis recruiters accumulate substantial industry knowledge. This in-depth market understanding allows them to offer invaluable insights and wise counsel, enhancing the recruitment process.

Absolutely. Y-Axis specializes in identifying and engaging passive talents—top-performing candidates who may not be actively looking for new opportunities. Their proactive approach ensures that these high-caliber professionals are discovered and considered for your job openings.

The application process is straightforward:
  • Register with Y-Axis: Create an account on their platform.
  • Select Employer Page: Navigate to the employer section.
  • Check the List: Review the available candidates or services.
  • Choose the Perfect Fit: Select candidates that best match your requirements.
  • Hire Them: Proceed with the hiring process.

Y-Axis has a significant impact with over 25 years of experience, a database of more than 10 million candidates, and a commitment to individual employer support. They ensure that candidates are verified and meet the highest professional standards, contributing to successful placements globally.

Y-Axis provides recruitment solutions tailored for international employers, recognizing the global transformation in the job market. They facilitate cross-border hiring across various fields beyond IT, including Engineering, Accounting & Finance, Administration, Hospitality, Healthcare, STEM, and more, helping companies source skilled professionals from different nations to support and expand their operations.
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