OVERVIEW

Acts as part of a multi-disciplinary team, facilitating patient flow throughout the clinic visit in Amb Surgical Services including Day Surgery, PAC and GSC. This may involve booking, registration, file management, preparing a patient for a visit/examination, arranging post-visit follow up reception, liaising with physician’s office, and other clerical functions.

EDUCATION

• Minimum Grade 12 or equivalent required.
• Post-secondary education preferred.

QUALIFICATIONS

• 2 to 5 years recent relevant experience (within the last two years) in a fast paced surgical clinic environment required.
• Demonstrated ability to work well independently, as well as in a fast paced multidisciplinary team environment.
• Demonstrated innovation in problem solving and critical thinking skills.
• Excellent written and verbal communication skills required with members of the public.
• Professional telephone etiquette is mandatory.
• Proficient in the use of Powerchart, ANSOS, ESM, SAP/SRM, Word and Excel preferred.
• Demonstrated familiarity with processing required diagnostic/lab requisitions as appropriate.
• Relevant knowledge of procedures, terminology and equipment utilized in Surgery Health Services in order to complete required paperwork.
• Demonstrated knowledge of Back Awareness training.
• Demonstrated ability to provide excellent customer service skills is required; with the ability to ensure that clear direction is provided to all patients and follow up concerns are addressed in a calm and professional manner at all times.
• Excellent organizational skills required.
• Demonstrated experience in the coordination of patient bookings is preferred.
• Demonstrated familiarity with chart and file management.
• Meet and exceed where possible, predefined departmental standards.
• Must be willing to work on all areas of the surgical health service as required (skills & abilities considered).
• Position requires rotation to GSC, Pre-Admission Clinic and Day Surgery.

• Good work and attendance record required.

• All employees of Toronto East Health Network - Michael Garron Hospital (MGH) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.

• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.

• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to Toronto East Health Network’s policies and practices.

Please refer the Job description for details