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UKI Business Consulting - Customer Transformation - Customer Technology, Se at EY
DUBLIN 2, County Dublin, Ireland - Full Time
Skills Needed
Business Process Design, Product Management, Requirements Gathering, Microsoft Azure, Customer Experience, Facilitation, Software, Communication Skills, Modelling Tools, Technology Solutions, Business Analysis, Technical Proficiency, Collaboration
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Customer Service medewerker International - CBS at PostNL
Den Haag, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Graphic Designer/Marketing Coordinator at Reed Exhibitions
Chatswood, New South Wales, Australia - Full Time
Skills Needed
N/A
Qualification
Graduate
Executive Assistant to an Abuja CEO (Hybrid) at Samoga Consult Ltd
Abuja, Federal Capital Territory, Nigeria - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Field Sales Representative at One Agency Recruitment
Kildare, County Kildare, Ireland - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Administration Assistant, Children's Contact Service - North at AnglicareSA
Elizabeth, South Australia, Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Business administration or equivalent experience
Qualification
Trade Certificate
Commercial Administrator - Site Based at Stowe Australia
EMPQ4, , Australia - Full Time
Skills Needed
Working Environment, Autocad
Qualification
Graduate
Platform Delivery Lead - Gaming at The Star Entertainment Group
Gold Coast, Queensland, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
BA
Strategic Media and Brand Development Intern at SmileTutor Pte Ltd
Singapore 658065, , Singapore - Full Time
Skills Needed
Excel, Communication Skills, Microsoft Word, Google Docs
Qualification
Graduate
2 x Service Technicians at LiebherrAustralia Pty Ltd
Mount Thorley, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Occupational Therapist (Lvl 3) - Weekend Acute care - Perm PT at South Western Sydney Local Health District
Campbelltown, New South Wales, Australia - Full Time
Skills Needed
Openness
Qualification
Graduate
Associate Director - Commercial Consultancy at Mace
Riyadh, , Saudi Arabia - Full Time
Skills Needed
Good Communication Skills
Specialization
Issue certificates of practical completion and final accounts.
Qualification
Trade Certificate
Front Store Supervisor at Shoppers Drug Mart Pharmaprix
Surrey, BC V4A 6G3, Canada - Full Time
Skills Needed
It, Decision Making, Flexible Schedule, Availability, Customer Satisfaction, Management Skills, Multitasking
Qualification
Graduate
Experience Required
Minimum 1 year(s)
HR Generalist at Atheljo BV Agenzia per il lavoro
Rimini, Emilia-Romagna, Italy - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Test Technician (Shift role/ East/ Permanent) at Wanco Manpower Pte Ltd
Singapore, Southeast, Singapore - Full Time
Skills Needed
Engineers, Testing, Working Experience
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Bar Staff at Center Parcs
NOTN9, , United Kingdom - Full Time
Skills Needed
Customer Service
Qualification
Graduate
Support Worker at The myHomecare Group
Birtinya QLD 4575, , Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Aged care or equivalent
Qualification
Trade Certificate
Senior Customer Success Manager at Cora Group
BEV3, , Australia - Full Time
Skills Needed
Public Transport, Waterfalls, Parking
Qualification
Graduate
Market Indirect Procurement Business Office Specialist at CA
București, , Romania - Full Time
Skills Needed
Finance, Learning, Operational Excellence, Interpersonal Skills, Economics, Communication Skills
Specialization
Economics finance business administration or equivalent field
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Department Senior Administrator at Fortescue Metals Group
Perth, Western Australia, Australia - Full Time
Skills Needed
Teamwork, Excel, Sap, Concur, Collaboration, Powerpoint, Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
UKI Business Consulting - Customer Transformation - Customer Technology, Se at EY
DUBLIN 2, County Dublin, Ireland -
Full Time


Start Date

Immediate

Expiry Date

15 Oct, 25

Salary

0.0

Posted On

16 Jul, 25

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Business Process Design, Product Management, Requirements Gathering, Microsoft Azure, Customer Experience, Facilitation, Software, Communication Skills, Modelling Tools, Technology Solutions, Business Analysis, Technical Proficiency, Collaboration

Industry

Information Technology/IT

Description

BUSINESS CONSULTING – CUSTOMER TRANSFORMATION – CUSTOMER TECHNOLOGY, SENIOR CONSULTANT

Location: Dublin 2
Other locations: Anywhere in Country
Salary: Competitive
Available for Work Visa Sponsorship: Yes
Business Area: Business Consulting - Customer Transformation
Contract Type: Full-Time

THE TEAM AND THE OPPORTUNITY

Customer Transformation helps clients transform their customer-facing commercial functions and business outcomes through developing and implementing CX strategies, operating models, digital solutions, user-centric services, and optimised products, experiences, marketing and sales.
Customer Transformation creates changes in clients’ operations, digital capabilities, channels, product-service systems and customer connections, radically transforming the customer experience and fostering long-term, sustainable growth. We help organisations enhance business outcomes by refining their sales, marketing, and service approaches, ultimately driving better financial results. Our approach leverages design thinking, business design and innovation to drive optimal business decisions and outcomes.
We have a number of exciting, client facing roles for individuals with demonstrable consulting experience in the following areas:
-

Customer Technology solutions, designing and delivering technical solutions, through gathering requirements, documenting process flows/user flows, all the way through to supporting (build, test, deployment, etc)

  • Agile Programme Management & Project Delivery
  • Workshop Development and Facilitation
  • Stakeholder and Client Engagement and Management
  • Business Analysis and Presentation including requirements gathering, prioritisation and development of delivery plans.
  • Business Process Design and Optimisation including Lean & Process Improvement and Process Mapping customer/front office functions.
  • Customer facing solution design, implementation and analysis
  • Product Management
  • CRM Implementation
  • AI & Emerging Technology

We are seeking a dynamic and experienced Customer Technologist (Process/BA/Product Owner/Management) to join our Business Consulting – Customer Technology. You will collaborate with clients to scope, design, and implement customer technology/ innovation solutions to drive optimal business decisions and outcomes.

SKILLS AND ATTRIBUTES FOR SUCCESS

  • Analytical & Problem Solving Skills: Ability to analyze and interpret data to identify trends and insights.
  • Problem-Solving Skills: Excellent analytical and troubleshooting skills to address business process issues and develop effective solutions.
  • Communication Skills: Excellent verbal and written communication skills to interact with stakeholders and present findings clearly.
  • Attention to Detail: High level of attention to detail to ensure accuracy in process documentation and analysis.
  • Technical Proficiency: Familiarity with business process modelling tools and software (e.g., Microsoft Visio), CRM platforms (e.g. Microsoft Dynamics, Salesforce etc.) and tools to support the role of Product Owner (e.g. Microsoft Azure).
  • Project Management: Basic understanding of project management principles and agile methodologies.
  • Collaboration: Ability to work effectively in a team environment and collaborate with cross-functional teams.
  • Organisational Skills: Strong organisational skills to manage multiple tasks and projects simultaneously.
  • Customer Focus: Understanding of customer needs and the ability to design processes that enhance customer experience.
  • Stakeholder Engagement: Ability to engage with stakeholders at various levels to gather requirements and feedback,
Responsibilities

YOUR KEY RESPONSIBILITIES

  • Participate in the full project lifecycle (waterfall, hybrid, agile) from initial research and business case development to project planning, execution and close-out in customer facing role.
  • Utilise your skills in the areas of technology, product management and agile implementation support.
  • Perform business analysis tasks such as requirements gathering, prioritisation, and data analysis.
  • Engage with senior client stakeholders to drive business outcomes by facilitating workshops and collaborating on projects aimed at enhancing organisational results and customer experience.
  • Effectively analyse and define business and customer requirements through stakeholder engagements, process reviews, user story writing, product backlog development/support
  • Work with developers, designers, business analysists, and testers to deliver customer-centred technology solutions, digital transformations and design-led innovation.
  • Support the development and implementation of front office/ customer-facing transformation, omnichannel transformation and CRM implementation projects.
  • Conduct business analysis and presentation activities, including requirements gathering, prioritization, and the development of delivery plans.
  • Design and optimize business processes, including Lean and Process Improvement methodologies and process mapping.
  • Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences.
  • Support the implementation of digital and CX transformation strategies.

TO QUALIFY FOR THE ROLE, YOU MUST HAVE

  • A minimum of 4-5 years of experience in customer experience at Senior Consultant Level
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Ability to think critically and challenge existing processes to identify areas for improvement.
  • Basic understanding of Lean, Six Sigma and Agile principles and methodologies.
  • Excellent presentation and facilitation skills
  • Understanding of Martech, CRM platforms (SF, SAP, Microsoft dynamics etc.), CPQ and data & analytics
  • Understanding of digital and emerging technology
  • Commitment to continuous learning and improvement in business process design and optimisation.
  • Product Owner/ Scrum Master/ Product Manager delivery experience applying agile and waterfall methodologies
UKI Business Consulting - Customer Transformation - Customer Technology, Se at EY
DUBLIN 2, County Dublin, Ireland - Full Time
Skills Needed
Business Process Design, Product Management, Requirements Gathering, Microsoft Azure, Customer Experience, Facilitation, Software, Communication Skills, Modelling Tools, Technology Solutions, Business Analysis, Technical Proficiency, Collaboration
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Customer Service medewerker International - CBS at PostNL
Den Haag, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Graphic Designer/Marketing Coordinator at Reed Exhibitions
Chatswood, New South Wales, Australia - Full Time
Skills Needed
N/A
Qualification
Graduate
Executive Assistant to an Abuja CEO (Hybrid) at Samoga Consult Ltd
Abuja, Federal Capital Territory, Nigeria - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Field Sales Representative at One Agency Recruitment
Kildare, County Kildare, Ireland - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Administration Assistant, Children's Contact Service - North at AnglicareSA
Elizabeth, South Australia, Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Business administration or equivalent experience
Qualification
Trade Certificate
Commercial Administrator - Site Based at Stowe Australia
EMPQ4, , Australia - Full Time
Skills Needed
Working Environment, Autocad
Qualification
Graduate
Platform Delivery Lead - Gaming at The Star Entertainment Group
Gold Coast, Queensland, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
BA
Strategic Media and Brand Development Intern at SmileTutor Pte Ltd
Singapore 658065, , Singapore - Full Time
Skills Needed
Excel, Communication Skills, Microsoft Word, Google Docs
Qualification
Graduate
2 x Service Technicians at LiebherrAustralia Pty Ltd
Mount Thorley, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Occupational Therapist (Lvl 3) - Weekend Acute care - Perm PT at South Western Sydney Local Health District
Campbelltown, New South Wales, Australia - Full Time
Skills Needed
Openness
Qualification
Graduate
Associate Director - Commercial Consultancy at Mace
Riyadh, , Saudi Arabia - Full Time
Skills Needed
Good Communication Skills
Specialization
Issue certificates of practical completion and final accounts.
Qualification
Trade Certificate
Front Store Supervisor at Shoppers Drug Mart Pharmaprix
Surrey, BC V4A 6G3, Canada - Full Time
Skills Needed
It, Decision Making, Flexible Schedule, Availability, Customer Satisfaction, Management Skills, Multitasking
Qualification
Graduate
Experience Required
Minimum 1 year(s)
HR Generalist at Atheljo BV Agenzia per il lavoro
Rimini, Emilia-Romagna, Italy - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Test Technician (Shift role/ East/ Permanent) at Wanco Manpower Pte Ltd
Singapore, Southeast, Singapore - Full Time
Skills Needed
Engineers, Testing, Working Experience
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Bar Staff at Center Parcs
NOTN9, , United Kingdom - Full Time
Skills Needed
Customer Service
Qualification
Graduate
Support Worker at The myHomecare Group
Birtinya QLD 4575, , Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Aged care or equivalent
Qualification
Trade Certificate
Senior Customer Success Manager at Cora Group
BEV3, , Australia - Full Time
Skills Needed
Public Transport, Waterfalls, Parking
Qualification
Graduate
Market Indirect Procurement Business Office Specialist at CA
București, , Romania - Full Time
Skills Needed
Finance, Learning, Operational Excellence, Interpersonal Skills, Economics, Communication Skills
Specialization
Economics finance business administration or equivalent field
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Department Senior Administrator at Fortescue Metals Group
Perth, Western Australia, Australia - Full Time
Skills Needed
Teamwork, Excel, Sap, Concur, Collaboration, Powerpoint, Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)

Frequently Asked Questions

Generally, most of the countries look for applicants, who are skilled in their occupation with at least 3+ years of experience, possessing a bachelor’s degree or higher qualification, who can also prove their proficiency in the English language through various internationally recognized tests. Further for a few countries where applicants have blood relatives already residing or applicants having an offer of employment from an employer in the migrating country will be preferred.

Countries like Canada, Australia, and New Zealand offer relatively easier PR pathways for Indians due to their immigrant-friendly policies. Canada provides options like Express Entry and Provincial Nominee Programs for skilled workers, while Australia uses a points-based system with visas such as Subclass 189 and 190.

The best country to migrate from India depends on your priorities and qualifications. Canada is ideal for its immigrant-friendly policies, excellent healthcare, and job opportunities through programs like Express Entry. Australia offers a high standard of living, beautiful landscapes, and a points-based PR system for skilled workers. New Zealand is perfect for those seeking a peaceful lifestyle and career opportunities in in-demand fields. Each country has its own advantages, so choose based on your goals and skills.

The easiest country to immigrate to depends on your profile, but Canada is widely considered the top choice due to its straightforward Express Entry system and Provincial Nominee Programs. Australia is also a great option with its points-based system favoring skilled workers. New Zealand is ideal for those with in-demand skills, offering a peaceful lifestyle and simplified residency processes. Portugal provides an easy path through its D7 Visa for individuals with sufficient income or savings.
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