THE OPPORTUNITY: YOUR NEXT ADVENTURE AWAITS?

EY Studio + (Belgium) is the EY Design & Innovation studio representing the customer-centric innovation practice. We are dedicated to delivering customer-focused solutions. Our focus is on helping large companies understand their customers better and in turn design, build and launch new innovative products, services, experiences and business models. We support our clients from innovation strategy to working MVP and scaling new solutions in the market.
We are part of a global EY Design & Engineering Collective. With our connected agencies we shape the worldwide EY Design and Engineering collective. Our network holds 1700+ professionals across 20+ countries in the fields of customer focused business strategies, customer experience, digital product and service innovation, and delivery.
As a project manager customer experience, you’ll also become part of our Global EY Design & Engineering Collective to reinvent businesses and create cutting-edge experiences. Together with the EY agencies around the globe you’ll shape the expanding collective and its offerings. More info: https://www.ey-vodw.com/en/ey-design-engineering

THE ROLE OF A SENIOR CONSULTANT CUSTOMER EXPERIENCE PROJECTS?

We are looking for a hands-on motivated young professional with 2 – 4 years of experience within the execution of customer experience projects with a specific focus on implementation.

YOUR KEY RESPONSIBILITIES

Conduct Research and Analysis:

• Perform research on current customer experience and translate this into compelling customer journeys with clear opportunities to improve.
• Identify the opportunities in current and existing customer experience and define future customer experiences aligned on desirability research, viable options and feasible solutions.