JOB SUMMARY

Are you bored of where you are and want to experience working for a successful & exciting family run business. With over 90 years of motor trade experience we are a business that cares about our employees and wants to see them grow and develop their careers within the organisation. We have over 600 cars on site, from BMWs to Bentleys and Peugeots to Porsches we have a huge range of vehicles for our customers to choose from. Do you have experience as a Service Controller? Are you a positive person who always wants to find a solution to a problem and is happy to put your ideas forward to make things better? If so we want to talk to you . We are currently looking for a Service Controller to join our already successful team. Experience is preferred in this role . So if this is you, don’t be shy we cant wait to talk to you . Or you can email me direct at richard.frost@eddiewright.co.uk

REQUIREMENTS

• Proven experience in customer service, preferably in an automotive environment.
• Strong cash handling skills with attention to detail.
• Basic mechanical knowledge is essential to understand customer needs effectively.
• Excellent communication skills with the ability to engage with customers positively.
• Experience in upselling services or products is highly desirable.
• Ability to work well under pressure in a fast-paced environment while maintaining professionalism.
• A proactive approach to problem-solving with strong organisational skills.
  Join our team as a Service Advisor and contribute to delivering outstanding service that keeps our customers coming back!
  Job Type: Full-time
  Pay: £33,000.00-£35,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• service advisor: 1 year (preferred)

Work Location: In perso

• Greet customers warmly and assess their needs regarding vehicle service and repairs.
• Provide detailed explanations of services offered and recommend appropriate solutions based on customer requirements.
• Handle cash transactions accurately and efficiently, ensuring all payments are processed correctly.
• Maintain an organised service area, ensuring all documentation is up-to-date and accessible.
• Collaborate with technicians to ensure timely updates on vehicle status and communicate these updates to customers.
• Upsell additional services or products that may benefit the customer based on their vehicle’s condition.
• Address customer inquiries and resolve any issues or complaints in a professional manner.
• Keep abreast of industry trends, new products, and service techniques to provide informed recommendations.