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Technical Support / Customer Service Representative-Remote at Concentrix
Vancouver, BC, Canada - Full Time
Skills Needed
Satellite, Ged, Customer Interaction
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Technical Project Manager at Opensource Pte Ltd
Singapore 338729, , Singapore - Full Time
Skills Needed
Information Systems, Computer Science, Stakeholder Management, Leadership
Specialization
Computer science information systems or a related field
Qualification
Graduate
Senior Construction Methods Engineer at SBM Offshore
Kuala Lumpur, , Malaysia - Full Time
Skills Needed
Materials, Regulations, Management Software, Hsse, Construction Management
Specialization
Engineering mechanical construction management or a related field
Qualification
Graduate
Mechanical Engineer - Rail at SMEC
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Remedial Massage Therapist at ChiroCure Clinic
SKEV3, Victoria, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Project Administrator at Georgiou
Darwin, Northern Territory, Australia - Full Time
Skills Needed
Payroll, Invoicing
Qualification
Graduate
Postdoctoral Research Associate - Mechanical Engineering at University of North Texas
Denton, TX 76203, USA - Full Time
Skills Needed
Comsol, Abaqus, Software, Design, Testing
Specialization
Mechanical Engineering, Electrical, Electrical Engineering, Engineering
Qualification
Graduate
Workers Compensation Defense Attorney (Remote, Permanent) at Latitude
New Jersey, New Jersey, USA - Full Time
Skills Needed
Depositions, Pleadings
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Senior Product Quality Engineer at Steris
Plymouth, MN 55447, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
Engineering or related technical field
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Room Leader at Only About Children
Granville, New South Wales, Australia - Full Time
Skills Needed
Pedagogy
Qualification
Diploma
Assistant Store Manager - Alice Springs at Bridgestone Australia
Alice Springs, Northern Territory, Australia - Full Time
Skills Needed
Written Communication, Business Initiatives, Front Line Management, Continuous Improvement, Service Delivery, Time Management
Specialization
Front line management (desirable
Qualification
Trade Certificate
Mechanical Building Services Design Engineer at JobContax
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Cad, Excel
Specialization
A manufacturing company with a heavy design emphasis
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Executive Hosekeeper at Belmond
Porto Cervo, Sardegna, Italy - Full Time
Skills Needed
Leadership Skills, English, Communication Skills
Qualification
Graduate
Resubmission Officer at Canadian Specialist Hospital
Abu Hail, دبي, United Arab Emirates - Full Time
Skills Needed
Microsoft Excel, Cpc
Qualification
Graduate
TAS Teacher at Wenona School
North Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Payroll Officer at Smart Packaging Solutions
9200 Termonde, , Belgium - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Kokenut M&A-juristi at PwC
Helsinki, Etelä-Suomi, Finland - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Room Attendant at Wests Group
New Lambton, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Transition of Care Coach (RN) Remote with field travel in New York at Molina Healthcare
Syracuse, New York, USA - Full Time
Skills Needed
Medication Reconciliation, Care Coordination, Signs, Consultation, Functional Support, Service Providers, Advance Directives, Certified Case Manager, Discharge Planning, Nutrition, Ccm, Barriers, Hospitalists
Specialization
Nursing preferred
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Junior Key Account Manager at Darkblue Technology
Abu Dhabi, أبو ظبي, United Arab Emirates - Full Time
Skills Needed
Site Visits, Interpersonal Skills, It, Microsoft Office, Arabic
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Technical Support / Customer Service Representative-Remote at Concentrix
Vancouver, BC, Canada -
Full Time


Start Date

Immediate

Expiry Date

18 Sep, 25

Salary

21.49

Posted On

20 Jun, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Satellite, Ged, Customer Interaction

Industry

Outsourcing/Offshoring

Description

LOCATION

Vancouver BC, Canada
Job Title:
Technical Support / Customer Service Representative-Remote (Night Shift)
Job Description

JOB DESCRIPTION

The Technical Support / Customer Service Representative-Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!
As a remote Technical Support / Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:

  • Strong focus on building customer relationships
  • 1+ year of customer service experience
  • The ability to work an evening or overnight schedule
  • Technical support experience preferred
  • A high school diploma or GED
  • A quiet, distraction-free environment to work from in your home
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies
  • Strong problem-solving skills with the ability to ask probing questions to come to a resolution
  • Strong computer navigation skills and PC knowledge
  • A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
  • High Speed internet (no wireless/hotspots or satellite) and a smartphone
Responsibilities

WHAT YOU WILL DO IN THIS ROLE

As a Technical Support / Customer Service Representative working from home, you will:

  • Provide inbound customer support using a call flow guide
  • Resolve technical issues related to hardware, software, and client products
  • Track, document, and retrieve information in databases
  • Be an amazing problem-solver
  • Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
  • Offer additional products and/or services
  • Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:

  • Strong focus on building customer relationships
  • 1+ year of customer service experience
  • The ability to work an evening or overnight schedule
  • Technical support experience preferred
  • A high school diploma or GED
  • A quiet, distraction-free environment to work from in your home
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies
  • Strong problem-solving skills with the ability to ask probing questions to come to a resolution
  • Strong computer navigation skills and PC knowledge
  • A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
  • High Speed internet (no wireless/hotspots or satellite) and a smartphon

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

  • The base salary for this position is $21.49/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
  • DailyPay enrollment option to access pay “early,” when you want it
  • Paid training and performance-based incentives
  • Lucrative employee referral bonus opportunities
  • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
  • Health and wellness programs with trained partners to help promote a healthy you
  • Mentorship programs that support your rewarding career journey
  • Work-from-home convenience
  • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
  • Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and mor
Technical Support / Customer Service Representative-Remote at Concentrix
Vancouver, BC, Canada - Full Time
Skills Needed
Satellite, Ged, Customer Interaction
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Technical Project Manager at Opensource Pte Ltd
Singapore 338729, , Singapore - Full Time
Skills Needed
Information Systems, Computer Science, Stakeholder Management, Leadership
Specialization
Computer science information systems or a related field
Qualification
Graduate
Senior Construction Methods Engineer at SBM Offshore
Kuala Lumpur, , Malaysia - Full Time
Skills Needed
Materials, Regulations, Management Software, Hsse, Construction Management
Specialization
Engineering mechanical construction management or a related field
Qualification
Graduate
Mechanical Engineer - Rail at SMEC
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Remedial Massage Therapist at ChiroCure Clinic
SKEV3, Victoria, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Project Administrator at Georgiou
Darwin, Northern Territory, Australia - Full Time
Skills Needed
Payroll, Invoicing
Qualification
Graduate
Postdoctoral Research Associate - Mechanical Engineering at University of North Texas
Denton, TX 76203, USA - Full Time
Skills Needed
Comsol, Abaqus, Software, Design, Testing
Specialization
Mechanical Engineering, Electrical, Electrical Engineering, Engineering
Qualification
Graduate
Workers Compensation Defense Attorney (Remote, Permanent) at Latitude
New Jersey, New Jersey, USA - Full Time
Skills Needed
Depositions, Pleadings
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Senior Product Quality Engineer at Steris
Plymouth, MN 55447, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
Engineering or related technical field
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Room Leader at Only About Children
Granville, New South Wales, Australia - Full Time
Skills Needed
Pedagogy
Qualification
Diploma
Assistant Store Manager - Alice Springs at Bridgestone Australia
Alice Springs, Northern Territory, Australia - Full Time
Skills Needed
Written Communication, Business Initiatives, Front Line Management, Continuous Improvement, Service Delivery, Time Management
Specialization
Front line management (desirable
Qualification
Trade Certificate
Mechanical Building Services Design Engineer at JobContax
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Cad, Excel
Specialization
A manufacturing company with a heavy design emphasis
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Executive Hosekeeper at Belmond
Porto Cervo, Sardegna, Italy - Full Time
Skills Needed
Leadership Skills, English, Communication Skills
Qualification
Graduate
Resubmission Officer at Canadian Specialist Hospital
Abu Hail, دبي, United Arab Emirates - Full Time
Skills Needed
Microsoft Excel, Cpc
Qualification
Graduate
TAS Teacher at Wenona School
North Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Payroll Officer at Smart Packaging Solutions
9200 Termonde, , Belgium - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Kokenut M&A-juristi at PwC
Helsinki, Etelä-Suomi, Finland - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Room Attendant at Wests Group
New Lambton, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Transition of Care Coach (RN) Remote with field travel in New York at Molina Healthcare
Syracuse, New York, USA - Full Time
Skills Needed
Medication Reconciliation, Care Coordination, Signs, Consultation, Functional Support, Service Providers, Advance Directives, Certified Case Manager, Discharge Planning, Nutrition, Ccm, Barriers, Hospitalists
Specialization
Nursing preferred
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Junior Key Account Manager at Darkblue Technology
Abu Dhabi, أبو ظبي, United Arab Emirates - Full Time
Skills Needed
Site Visits, Interpersonal Skills, It, Microsoft Office, Arabic
Qualification
Graduate
Experience Required
Minimum 2 year(s)

Frequently Asked Questions

Generally, most of the countries look for applicants, who are skilled in their occupation with at least 3+ years of experience, possessing a bachelor’s degree or higher qualification, who can also prove their proficiency in the English language through various internationally recognized tests. Further for a few countries where applicants have blood relatives already residing or applicants having an offer of employment from an employer in the migrating country will be preferred.

Countries like Canada, Australia, and New Zealand offer relatively easier PR pathways for Indians due to their immigrant-friendly policies. Canada provides options like Express Entry and Provincial Nominee Programs for skilled workers, while Australia uses a points-based system with visas such as Subclass 189 and 190.

The best country to migrate from India depends on your priorities and qualifications. Canada is ideal for its immigrant-friendly policies, excellent healthcare, and job opportunities through programs like Express Entry. Australia offers a high standard of living, beautiful landscapes, and a points-based PR system for skilled workers. New Zealand is perfect for those seeking a peaceful lifestyle and career opportunities in in-demand fields. Each country has its own advantages, so choose based on your goals and skills.

The easiest country to immigrate to depends on your profile, but Canada is widely considered the top choice due to its straightforward Express Entry system and Provincial Nominee Programs. Australia is also a great option with its points-based system favoring skilled workers. New Zealand is ideal for those with in-demand skills, offering a peaceful lifestyle and simplified residency processes. Portugal provides an easy path through its D7 Visa for individuals with sufficient income or savings.
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