Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier’s European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site. Only 14 miles from London, Bombardier’s Biggin Hill Service Centre is ideally located to support operators in the UK region and beyond.

POSITION SUMMARY:

Customer primary point of contact, perform project management duties not limited to communication, coordination, and follow up action such as time/labor/material quotes (DAF approval, give daily status progress updates, get customer approval and debrief on work packages (induction & output meetings), resolution of squawks, and address warranty issues (ODC & Customer Dispute)

• A&P/ ICAO type 2 licences or equivalent experience with maintenance work and certification (Preferred)
• Basic knowledge of applicable local regulation NAA, EASA and Federal Aviation Part 145 regulations as applicable and relevant operational regulations part 91, 121, 135 or equivalent as well as CAMO interface
• Basic knowledge of aircraft maintenance inspection programs, parts and specialized services for business aircraft
• Basic knowledge of Aircraft repairs and modification processes and certifications Part 21.
• Basic knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations
• Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team and other departments
• Customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations. Strong conflict resolution and negotiation skills.
• Previous experience in aircraft Project Management/Planning
• Critical thinking using data
• Working knowledge of SAP maintenance transactions
• Proficient in MS Office, MS Project
  Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.
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  Job Customer Project Manager- Line Maintenance/ AOG
  Primary Location Biggin Hill Service Center
  Organization Bombardier Services (UK)