JOB SUMMARY

We are seeking a dedicated Service Manager to oversee our service operations at a well known organisation.
The ideal candidate will have a passion for delivering exceptional customer service. This role involves managing a team, ensuring high-quality service delivery, and driving performance. The Service Manager will play a crucial role in enhancing customer satisfaction while maintaining operational efficiency.
This Service Manager position is also open to applicants wishing to apply as a Development Trainee Service Manager, offering the opportunity to gain the necessary skills and experience while working toward full managerial responsibilities.

EXPERIENCE

• Management Qualification Level 3 or above (or willingness to complete within 1st year of accepting the role)
• To hold the Adviser Learner Programme (ALP) or willingness to complete
• Ability to give and receive feedback objectively and sensitively & willingness to challenge constructively
• Significant management experience including:
• People management
• Resource management
• Performance management
• Experience of recruitment
• Proven ability to produce and present clear reports verbally and in writing as required
• Ability to understand statistics and check accuracy of calculations
• Ability to lead meetings and provide clear direction to staff/volunteers
  Please email your cv in the first instance, to request a application pack for the role.
  Job Types: Full-time, Fixed term contract
  Contract length: 12 months
  Pay: £32,505.00-£34,005.00 per year

Schedule:

• Monday to Friday

Work Location: In perso

• To lead, manage, and inspire a team, taking accountability for their performance, wellbeing, and service delivery
• Conduct regular project /service performance reviews to ensure the service delivery meets key performance indicators (KPIs) set by our funders
• Build and sustain effective relationships/partnerships with funders and commissioners
• Develop people to ensure they are working at their best, providing quality work and meeting reasonably set targets
• Ensure delivery of agreed level of service and sufficient staff cover by contributing to the forward planning of resources and tasks
• Ensure that up to date processes and resources are available to your service
• Ensure that clients are provided with the correct advice and options, based on the client’s need and CA Sandwell & Walsall resources.
• Monitor the quality of service delivery through observation, client feedback, and 1-1’s
• Hold monthly team meetings that focus on driving the quality of the service