Full job description

Job Title: Healthcare Assistant – Home Healthcare

Department: Home Healthcare Operations

Location: Dubai, UAE

Reporting To: Registered Nurse / Nursing Manager / Operations Manager

Job Purpose

The Healthcare Assistant will provide compassionate, safe, and reliable non-complex personal care and daily living support to patients and elderly clients in their homes.

The role supports patients in maintaining comfort, dignity, mobility, independence, and quality of life while working under the direction and supervision of the nursing and clinical team.

Key Responsibilities

• Assist patients with activities of daily living, including bathing, grooming, dressing, toileting, and personal hygiene.
• Support elderly and dependent patients with mobility, walking, positioning, and transfers.
• Assist patients with eating, hydration, and meal support as directed by the care plan.
• Provide companionship and emotional support to patients.
• Assist with basic household activities directly related to patient care and maintaining a safe patient environment.
• Support patients with prescribed exercise or mobility routines under the direction of the clinical team.
• Observe the patient's general condition and promptly report any changes or concerns to the supervising Registered Nurse.
• Assist with recording basic observations such as temperature, pulse, respiration, or other parameters when appropriately trained and authorized.
• Support fall-prevention and home-safety measures.
• Assist with continence care and changing diapers when required.
• Help with positioning and turning patients to support comfort and pressure-injury prevention.
• Accompany patients to medical appointments, diagnostic visits, or activities when required.
• Maintain patient privacy, dignity, confidentiality, and cultural sensitivity at all times.
• Follow infection prevention and control procedures, including appropriate hand hygiene and use of PPE.
• Maintain cleanliness and safe storage of patient-care equipment and supplies.
• Follow the individualized patient care plan and instructions provided by the Registered Nurse or clinical supervisor.
• Immediately report emergencies, accidents, falls, incidents, or significant changes in patient condition.

Scope Limitations

The Healthcare Assistant must not independently perform clinical procedures outside the approved scope of practice.

Activities such as medication administration, injections, IV therapy, invasive procedures, independent clinical assessment, or changes to the patient's treatment plan must only be performed by appropriately licensed healthcare professionals.

Qualification Requirements

• Healthcare Assistant / Nursing Assistant / Caregiver qualification from a recognized institution.
• Relevant DHA eligibility/license where applicable to the position and regulatory requirements.
• Current BLS certification preferred.
• Minimum 1–2 years of relevant experience preferred.
• Experience in elderly care, homecare, long-term care, rehabilitation, or hospital support services will be an advantage.

Skills & Competencies

• Personal care and patient-support skills.
• Elderly care and mobility assistance.
• Patient positioning and safe transfer techniques.
• Infection-control awareness.
• Basic understanding of patient safety and emergency procedures.
• Compassionate and respectful approach.
• Strong communication and interpersonal skills.
• Patience and emotional maturity.
• Ability to follow care plans and clinical instructions accurately.
• Reliability, punctuality, and professional conduct.
• Ability to communicate in English; additional languages are an advantage.

Key Performance Indicators

• Patient and family satisfaction.
• Compliance with assigned care plans.
• Patient safety and fall prevention.
• Infection-control compliance.
• Timely reporting of changes in patient condition.
• Attendance, punctuality, and reliability.
• Professional behavior and patient confidentiality.
• Quality of personal care and companionship provided.