Who are we?

Formerly Australian Greek Welfare Society originally established in 1972 as a vital support service for the first wave of Greek migrants, PRONIA has been striving to build a strong and connected community. PRONIA means ‘to provide’ or ‘make provision for’ in Greek but also means more than that. Its deeper connotations of ‘care’ and ‘forethought’ lie at the heart of our mission.

Today, PRONIA continues its mission by helping to support our older generations by building community connections and developing programs to address new and emerging needs. PRONIA delivers culturally appropriate services to the Australian Greek and wider community. We encourage a whole family approach at PRONIA. We can help you, your parents and your grandparents to live independently for longer and build a strong community together.

Over the years, PRONIA has grown into a leading organisation delivering in-home and community aged care, family support, mental health, disability services, and community education.

We are committed to providing culturally inclusive and respectful services by:

• Supporting people from diverse cultural and language backgrounds
• Providing interpreters and translated information where possible
• Respecting cultural traditions, beliefs and preferences
• Ensuring our staff are trained in cultural awareness and inclusion

What you will be doing

The Clinical Care Partner is the designated care manager under the Support at Home Program, responsible for delivering person-centred, culturally safe and rights-based care management that enables older people to live safely, independently and with dignity at home. The role assesses and monitors participant needs, develops and reviews care plans, coordinates services and multidisciplinary supports, and responds to changing circumstances, with a strong focus on wellness, reablement, choice, control, supported decision-making and risk management. Clinical activities are undertaken within the employee’s professional scope, competence and PRONIA’s clinical governance requirements, ensuring compliance with relevant aged care legislation, standards and organisational policies.

Key Responsibilities

• Develop, implement and review person-centred care plans and coordinate services that reflect participant needs, goals, preferences and cultural requirements, while promoting independence, wellness and reablement.
• Apply clinical and professional expertise within scope of practice to identify and manage risks, complex needs and changes in circumstances, ensuring appropriate escalation, referral and multidisciplinary support.
• Coordinate relevant Support at Home pathways and services, including restorative care, end-of-life care and AT-HM, while ensuring services and expenditure align with participant needs, approved funding and program requirements.
• Maintain strong relationships with participants, families, carers and providers; monitor outcomes and service delivery; and promote choice, autonomy, supported decision-making, education and self-management.
• Maintain accurate and timely records and ensure care management complies with legislation, Aged Care Quality Standards, Support at Home requirements, PRONIA policies, clinical governance and reporting obligations, including incidents and SIRS.
• Support participant feedback and complaints, respond appropriately to concerns and safeguarding matters, and maintain privacy, confidentiality, information security and accurate use of PRONIA systems.
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