As a member of the Customer Support Laboratory Team, your typical day looks like this: You come to the office in the morning and a vet is calling you. Based on preliminary test results, they have to plan a surgery for Molly the cat, but first, they need additional tests sent to one of our laboratories. You’re helping the vet with these additional tests, answering questions about what samples they need to send, and what the turnaround time of the testing will be.
Our support professionals develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices – and the pets under their care – thrive.
In This Role
You will help our customers with questions regarding turnaround time, which samples to use, and pricing.
You’ll be actively detecting trends and finding solution for recurring issues.
You’ll be answering emails and taking notes on all pending actions in our customer relationship system.
You’ll be responsible for tracking the result deliveries.
You’ll be connecting with the laboratories, the sales team, and your fellow customer support colleagues.
What You Will Need to Succeed
You are a smart, self-motivated, and creative person, who can anchor these traits with a high degree of accuracy and an analytical mindset.
Things are changing at a rapid pace at IDEXX. We are an ambitious company with a strong commitment to grow. This requires a degree of flexibility on your side, to take on new challenges, to be open to change, to think outside of the box, and to be stretched beyond your comfort zone.
You are emphatic and have a sense of humor.
You are fluent in Dutch & English, other Nordic language skills are a plus.
What We Offer
When you join IDEXX, you will find yourself in a challenging but exciting environment where you are given the opportunity to be yourself, innovate, and grow. We have so much to offer!
From day one, you will get full autonomy in your work and ample support when you need it.
You will join a successful team who is proud of the work they do and motivated by their unified purpose of helping others.
You will work with people who are inspiring, open, and the best in their operating space.
We believe in you – with a team of over 8,000 all over the globe, there are lots of opportunities for learning, personal growth, and career expansion.
You’ll be part of a double-digit growth company in a quickly growing market and we are leading the way forward with innovative products, services, and a strong focus on our customers.
Why IDEXX
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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