DESCRIPTION

As the Product Manager (Communications), you will be responsible for managing our portfolio of communication products, including Unified Communications, VoIP, and other communication solutions. This role requires a blend of technical expertise and product management skills to effectively lead and ensure the success of our communications offerings. You will own the product end-to-end, from presales to system configuration and delivery.
You will play a key role in driving customer uptake and ensuring optimal product performance. Additionally, you will be responsible for fostering innovation by introducing enhanced service offerings and value-added services. On a day-to-day basis, you will collaborate closely with sales, marketing, and technical teams to develop effective go-to-market strategies and maximise customer engagement.
Your expertise and insights will drive the continuous improvement of our communications products, ensuring they meet customer needs and deliver exceptional value. If you are passionate about driving product growth, enhancing customer experiences, and staying at the forefront of industry trends, we invite you to join our team as the Product Manager (Communications).

REQUIREMENTS

Essential Requirements

• Experience in the communications industry.
• Strong knowledge of Unified Communications (UC/UCaaS) products, technologies, and best practices.
• Proven track record of successfully launching and managing communications products.
• Excellent analytical, problem-solving, and decision-making skills.
• Outstanding communication, social, and organisational skills.
• High degree of initiative and leadership, with the ability to engage teams and drive a product through its lifecycle.
• A proactive, “can-do” attitude, capable of managing challenges with ease.
• Ability to communicate effectively at all levels, with excellent written and oral skills.
• Self-motivated and able to motivate others, demonstrating reliability and responsibility.

Desired Requirements

• 1+ years of product management experience.
• Proficiency in IT, with specific reference to Microsoft or Google suite of packages.
• Full driving licence, as travel may be required for the role

Product Strategy and Roadmap

• Develop and execute the product strategy and roadmap for communications solutions.
• Identify market trends, customer needs, and competitive landscape to inform product development.
• Collaborate with cross-functional teams to align product strategy with company goals.

Product Development

• Lead the end-to-end product development process, from ideation to launch.
• Engage and manage product vendors, including onboarding, management, and leveraging strategic partnerships.
• Work closely with engineering, design, and marketing teams to develop and enhance communication products.
• Ensure products meet regulatory and compliance requirements.

Presales

• Act as a presales resource for communications products, liaising directly with customers to solutionise their requirements.

Product Management

• Manage the entire product lifecycle, including planning, development, launch, and post-launch activities.
• Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement.
• Provide regular updates and reports to senior management on product performance and strategic initiatives.

Customer and Market Insights

• Conduct market research and gather customer feedback to identify opportunities for product enhancements and new product development.
• Develop strong relationships with key customers and partners to understand their needs and challenges.
• Act as the voice of the customer within the organisation.

Sales and Marketing Support

• Collaborate with sales and marketing teams to develop go-to-market strategies and sales enablement materials.
• Provide product training and support to sales teams to drive product adoption and revenue growth.
• Participate in customer presentations, trade shows, and industry events to promote our communication products.

System Configuration and Delivery

• Own the product end-to-end, from presales to system configuration and delivery.
• Work with the presales team to develop proposals and solutions that meet customer requirements.
• Collaborate with the operational service delivery and provisioning teams to ensure seamless delivery and implementation of customers’ communication solutions.
• Stay current with industry trends and advancements in communication technologies.