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Jobs Search
Start Date
Immediate
Expiry Date
16 Nov, 25
Salary
74.55
Posted On
16 Aug, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Evaluation Tools, Business Analysis, User Stories, Collaboration, Technical Requirements, Thinking Skills, Transcripts, Communication Skills, User Experience
Industry
Information Technology/IT
SENIOR BUSINESS ANALYST
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Business Analyst in Boston, MA!
THE EXPERTISE & SKILLS YOU BRING
Fidelity Center for Applied Technology (FCAT) is seeking a Senior Business Analyst to join our innovative Product group and to support the deployment and optimization of FCAT’s cutting-edge Automated Quality Management (AQM) tool. This tool uses AI to transcribe, summarize, and evaluate customer phone interactions, measuring associate adherence to the Interaction Call Model (ICM) and enabling data-driven coaching and self-led development.
This role will be instrumental in shaping the future of financial services by leveraging Artificial Intelligence (AI), LLMs to develop innovative products and services. Reporting to the Director of Business / Systems Analysis, you will collaborate with cross-functional teams to explore emerging technologies, prototype solutions, and drive strategic initiatives.
In this role, you will bridge the gap between technology and people by analyzing AQM tool-generated insights, identifying performance trends, and supporting coaching initiatives that elevate the client experience. You will play a key role in ensuring the accuracy, fairness, and effectiveness of AQM as a tool for continuous learning and quality improvement across Brokerage Client Service teams.