IT SERVICE MANAGER (F/M/D)

Location:Heppenheim, HE, DE
Work Arrangement: Hybrid
Systech provides trusted identification and traceability solutions that establish essential product data, ensure digital connectivity and enable real-time insights—on the packaging line and throughout the supply chain. With decades of experience as the pioneer of pharmaceutical serialization, and further strengthened through our recent acquisition of Pharmacontrol Electronic GmbH (PCE), a prominent European pharmaceutical track & trace solutions provider, Systech offers comprehensive, easily configured, turnkey software solutions with reliable implementation and expert support. Global brands across industries rely on Systech’s platform to help them achieve their objectives in compliance, resiliency, sustainability, and digital transformation. Systech is a leading brand of Markem-Imaje®, a global product identification, packaging intelligence, and connected product solutions provider and a part of Dover Corporation.
The IT Service Manager is a key leadership role within Systech responsible for ensuring the seamless delivery of IT services. This individual will oversee all infrastructure services, coordinate with corporate IT teams, and manage the relationship between Systech and Dover’s global Service Provider (MSP) overseeing end-user service desk, network, and server operations. Additionally, the IT Service Manager will own the on-boarding process for new employees and lead projects designed to improve Systech overall IT ecosystem.
This role requires a proactive and adaptable individual who can balance operational management, employee onboarding, and strategic project management to ensure IT infrastructure and services support the organization’s growth and operational goals.