Salesforce CRM Business Analyst
Join GTS Customer as a key Salesforce CRM Business Analyst: Hybrid work schedule, Contract to Hire
Are you passionate about technology and ready to make a real impact? GTS customer is seeking a Salesforce CRM Business Analyst to join their team in Denton, TX. This is a contract to hire, however, could possibly be a direct hire, hybrid work schedule opportunity supporting CRM strategy, user adoption, and continuous improvement efforts to drive business value. Be part of an organization where your Salesforce CRM expertise ensures successful delivery of Salesforce-based initiatives.
Position Details
· Contract to Hire position with GTS customer
· Hybrid work schedule in Denton, TX – 2 days in office, 3 days work from home
· Salary conversion at $85,000-$90,000 annually
· Two-step onsite interview process
Roles & Responsibilities
· Gather and document detailed business and technical requirements related to CRM functionality, integrations, and reporting needs.
· Analyze current business processes and identify opportunities for automation and improvement using Salesforce.
· Collaborate with stakeholders across departments to define and prioritize features.
· Translate business needs into functional specifications, user stories, and acceptance criteria.
· Partner with Salesforce administrators and developers to design, configure, and deploy Salesforce solutions.
· Lead user acceptance testing (UAT) and support go-live activities.
· Provide ongoing support, training, and documentation for Salesforce users.
· Maintain data integrity, governance, and security within the CRM system.
· Monitor CRM usage and performance, identifying trends and proposing optimizations.
· Stay updated on Salesforce platform changes, releases, and best practices.
Required Skills & Qualifications
· Bachelor’s degree in Business, Information Systems, Computer Science or related field required. Additional job-related experience may substitute for the required education on a year-for-year basis.
· 5+ years of experience as a CRM Business Analyst, with at least 3 years focused on Salesforce CRM.
· Strong understanding of Salesforce Cloud.
· Experience with requirements gathering, business process mapping, and user story creation.
· Excellent communication, presentation, and stakeholder management skills.
Preferred Skills
· Experience with Salesforce Education Cloud is highly preferred.
· Experience with TargetX is highly preferred.
· Salesforce Business Analyst certification is highly preferred.
· Familiarity with Texas Administrative Code (TAC 202).
Special Requirements
· Must pass a satisfactory standard criminal background check upon hire.
Join a team where your talents analyzing, designing, and implementing CRM solutions using Salesforce and your career can grow. Apply now and take the next step as a Salesforce CRM Business Analyst with GTS customer!
GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.
As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual.
GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify.
For more information about E-Verify, please visit E-Verify’s official website.
Job Types: Full-time, Contract, Permanent
Pay: $44.34 - $53.40 per hour
Expected hours: 40 per week

Benefits:

• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid holidays
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor’s (Required)

Experience:

• Salesforce CRM: 3 years (Required)
• CRM Business Analyst: 5 years (Required)
• Salesforce Cloud: 3 years (Required)
• TargetX: 1 year (Preferred)
• Texas Administrative Code 202: 1 year (Preferred)

License/Certification:

• Salesforce Business Analyst Certification (Preferred)

Location:

• Denton, TX 76209 (Preferred)

Ability to Commute:

• Denton, TX 76209 (Required)

Ability to Relocate:

• Denton, TX 76209: Relocate before starting work (Required)

Work Location: Hybrid remote in Denton, TX 7620

Please refer the Job description for details