As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.
Administrator, Commercial Lending Operations
Jul 11, 2025
Location(s): Help Headquarters
Job Type: Full Time Regular
myWork Program: Hybrid
Starting Salary Range: $49,700.00 - $57,200.00

POSITION OVERVIEW

We are seeking a detail-oriented and highly organized Commercial Lending Operations Administrator to join our dynamic team. This role is integral to the efficient processing and maintenance of commercial loan documentation and supports both internal departments and external partners. The ideal candidate will possess strong administrative capabilities, excellent communication skills, and a commitment to accuracy in a fast-paced, high-volume environment.

QUALIFICATIONS AND EXPERIENCE

• 1–3 years of experience in an administrative capacity, preferably within the financial services or commercial lending sector.
• Proficiency in Microsoft Office applications, particularly Excel and Word. Familiarity with loan application systems is considered an asset.
• Demonstrated ability to manage high volumes of information with accuracy and efficiency.
• Strong verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.
• Collaborative mindset with a willingness to support team objectives and adapt to shifting priorities.
• Enthusiastic about acquiring new skills and knowledge to support evolving business needs.

• Document Administration: Accurately manage, verify, and archive commercial loan documentation in accordance with internal policies and regulatory requirements.
• Operational Support: Provide comprehensive administrative support to the Commercial Lending Operations team, including data entry, document review, and records management.
• Stakeholder Collaboration: Liaise effectively with internal departments (e.g., branches, legal) and external partners to facilitate the timely exchange of information and documentation.
• Quality Assurance: Conduct thorough reviews of loan files to ensure completeness, accuracy, and compliance, including verification of underwriting and required signatures.
• Technical Proficiency: Utilize Microsoft Excel and Word to manage data, generate reports, and support operational workflows.
• Customer Service: Deliver responsive and professional support to internal and external stakeholders, addressing inquiries and resolving issues promptly.
• Continuous Improvement: Stay informed of updates to commercial lending policies, procedures, and systems, and proactively seek opportunities to enhance operational efficiency.