WE WANT YOU TO:

Committed to providing our customers with a world-class claims service by ensuring that their claims are assessed quickly and where appropriate, settled in the shortest possible time in line with industry and company guidelines. You will be working within a team dealing with our policy holder who has suffered a loss following an incident involving their car and so you will be patient and empathetic. You will proactively manage our Policyholders/Third parties repairs throughout their journey. You must be able to obtain all relevant information and record this accurately while providing the Policy Holder with excellent customer service and assistance.

SKILLS/ATTRIBUTES REQUIRED

• Excellent verbal and written communication skills: polite and professional telephone manner
• Tact and assertiveness when dealing with approved repairers/ storage facilities.
• Ability to take on increased ownership and responsibility when necessary.
• The ability to work individually, as well as part of a team.
• Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customers and suppliers.
• Ability to work well under pressure, meet deadlines and where required be able to use own initiative.
• Diary management and proactive file handling.
• Ability to set expectations and ensure customers expectations are met in accordance with their policy entitlement.
• PC literate with good administrative skills
• Proactive mindset to prevent potential delays before they occur.

EXPERIENCE/KNOWLEDGE

• At least 2 years’ experience in a Customer Service role
• Good working knowledge of motor vehicle construction and modern repair techniques is desirable.
• Motor Claims knowledge including a basic understanding of insurance principles is desirable.
• Good working knowledge of computerised damage estimating systems, including Audatex is desirable.

Please refer the Job description for details