THE FUTURE LOOKS LIKE YOU

With over 1,300 stores in 17 European countries and more than 25,000 employees, C&A is one of Europe’s leading fashion retailers. Every day, C&A welcomes millions of visitors to its stores in Europe and to its online shop. C&A offers quality and long-lasting fashion at affordable prices for
the many. We are building on more than 180 years of experience in the fashion industry and continuously modernize the company to become an omnichannel fashion retailer.
At C&A we are driven by our values and we believe that affordable and high-quality fashion is not contradictory to caring for people & the planet, we are always forward thinking and acting to develop our business and innovate the industry. We are seeking an experienced, data-driven, and highly customer-focused Change Management leader to form and head up the Change Management team for our Fit for Future (F4F) Program. The mission of the F4F program is to modernize C&A’s processes and technology to enable truly European omni-channel ways of working. Our vision is that C&A will have a more efficient, resilient, and data-driven omni-channel business that allows C&A to scale and offer great availability of products and value for money to customers.
The Change Management Lead is responsible for developing and implementing strategies to successfully guide the organization through the F4F transformation. Managing a small team of training and testing coordinators, the role will work cross-functionally to ensure smooth and successful implementation of the transformation in scope, while minimizing resistance and maximizing engagement. The Change Management Lead will play an instrumental part in the largest digital transformation in the history of C&A!

• Attract, recruit, manage, and develop a high-performing team of training, change, and testing coordinators.
• Design a comprehensive change management plan that aligns with the overall goals of the program. Lead the execution of the change management strategy.
• Foster a positive culture towards the transformation. Build a network of champions across the organization to help advocate and support the transformation. Collaborate with executive leaders to ensure alignment with business objectives and engagement.
• Map out key F4F stakeholders and understand their needs and concerns. Evaluate how the proposed changes will affect people, processes, and systems across the organization.
• Conduct evaluations and report on organization/program readiness. Identify potential risks and develop strategies to mitigate them. Provide regular updates on the status of initiatives. Ensure clear, consistent, and transparent communication.
• Develop and ensure execution of training initiatives. Ensure resources like guides and FAQs are available to prepare employees for the changes. Provide coaching and support to leaders and employees to facilitate successful adoption of changes.
• Ensure that the new ways of working become ingrained in the organization’s culture.