WHAT WE ARE LOOKING FOR

3+ years of experience in User Research, VoC, Market Research, or a related field
with a strong portfolio of impactful research projects.
Hands-on experience with a range of qualitative research methodologies (e.g.,
interviewing, survey design, thematic analysis, persona development).
The ability to synthesize large volumes of qualitative data into concise, actionable
recommendations that connect directly to business goals.
A deep sense of empathy combined with a sharp business acumen; you understand
user problems and can see their commercial implications.
Excellent communication and storytelling skills, capable of building rapport with users
and presenting compelling narratives to diverse stakeholders.

PREFERRED QUALIFICATIONS

Familiarity with quantitative data; the ability to blend qualitative insights with
quantitative findings to tell a more complete story.
A background in Psychology, Sociology.
Proven experience in commercialization-focused user research (e.g., studying pricing
models, feature packaging, free-to-paid conversion, and purchase funnels).

Own end-to-end qualitative research projects that span the entire user journey—from
initial product experience to purchasing decisions and long-term engagement.
Design and execute a variety of research methods (in-depth interviews, focus
groups, surveys) to uncover user needs and motivations related to our Product,
Growth initiatives, and Commercial offerings.
Act as the central hub for user feedback by partnering closely with our Customer
Service and Community teams to systematically gather and synthesize emerging
user sentiment.
Translate raw user feedback, support tickets, and interview data into clear, thematic
reports and powerful user stories that connect user needs to business opportunities.
Champion the voice of the customer across the organization, presenting your
findings clearly to Product, Marketing, Growth, and Leadership teams to influence
roadmaps and strategy.