KNOWLEDGE, SKILLS, & ABILITIES

• Strong ability to self-motivate, take initiative, and manage time to accomplish duties and projects independently.
• Excellent written and verbal communication skills, including writing reports, business correspondence, and procedural manuals.
• Ability to analyze and interpret lease agreements.
• Basic computer and software skills, including word processing, data entry and analysis, and presentation development.
• Familiarity with Yardi, BlueMoon, RentCafe and other property management software systems.
• Ability to appropriately prioritize and manage multiple requests at once.
• Organized, detailed, reliable approach to duties and communication.
• Consistently professional, collaborative, and responsive approach to customer service and interactions with colleagues.
• Excellent judgment and ability to ask for help in critical applications.
• Observance of and commitment to the highest professional ethical standards.
• Strong ability to supervise and direct large teams.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Duties are conducted indoors in environmentally controlled conditions, and outdoors in many weather conditions.

STATEMENT

The qualification requirements, physical demands, and work environmental characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.
This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.
Broe Real Estate Group reserves the right to modify this job description at their discretion at any time and will notify the employee of the change.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities

POSITION OVERVIEW & PURPOSE

The Multi Site Assistant Community Manager reports to the Community Managers and supports the operations and financial performance of Country Club Towers, Bayaud Tower, Country Club Gardens and The Norman. The primary responsibility of this role is to maximize key financial and operational metrics, including but not limited to rent & fee collection, due diligence walks, property inspections, customer service initiatives, office management support as well as assist with implementation and adherence of company policies, procedures, and leasing strategies.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Operations
• Conducts regular inspections of the property to:
• Ensure all aspects of building operations are in full compliance with company standards.
• Assists in the planning and implementation of capital projects within the guidelines of the approved budget.
• Ensure proper procedures are enforced to manage and monitor operating costs within established budgets.
• Remain knowledgeable of lease rates and comparisons with similar buildings in the marketplace.
• Complete property tours to prospective residents
• Continually assess company policies and procedures relating to building management standards, making recommendations to leadership for revisions.
• Review lease applications for accuracy and approval
• Maintain accurate resident records and periodically audit files
• Communication
• Proactively reach out to residents regarding delinquency and communicate late notices, eviction notices, etc. Must adhere to company best practices if rent is not received on time.
• Demonstrate company commitment to quality and service through developing and maintaining relationships with residents and providing positive, prompt responses and solutions to resident needs.
• Promote and secure resident retention by working directly and communicating with Resident Services Coordinator.
• Keep department supervisors and their team members up to date on any matters of significant interest.
• Conduct periodic property review meetings with Community Manager, Regional Managers, and department supervisors.
• Contributes to the development of other company properties.

SUPERVISORY RESPONSIBILITIES

• Continually review staffing requirements to ensure adequate staffing at assigned properties and maintain quality standards for positive and prompt responses to tenant needs.
• Organize training programs and ensures participation of property personnel.
• Supervise personnel performance evaluation programs, ensures compliance with approved procedures, and evaluates the value of such programs, making recommendations for process improvements.