REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Demonstrable ability to liaise with individuals of all levels, to include surgeons, clinical staff and facility administrators.
• Significant clinical experience including planning of cataract surgery, refractions/biometry and associated device operations.
• Strong knowledge of the cataract patient diagnostic and evaluative process at the clinic level, including patient flow.
• Strong understanding and OR experience related to Cataract Surgery.
• Proven and excellent communication skills, written and verbal.
• Ability to travel up to ~75% of the time.
• 6+ years Clinical experience in ophthalmic industry.
• Ability to legally operate a motor vehicle and travel without restriction in the applicable region of the world.

EDUCATION, EXPERIENCE, AND TRAINING:

• BSc Optometry, Master of Optometry, and/or BA/BS (preferred)
• Three to five years related experience and/or training; or equivalent combination of education and experience
• Strong experience with manifest refractions
• Training to be completed per the training plan for this position as maintained in the document control system
• The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis

COMPUTER SKILLS:

• MS Office Products

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Train Physicians and staff on RxSight technology and best practices.
• Communicate with sites to identify key on-site personnel, set proper expectations to ensure full site readiness to accept RxSight technology prior to customer onboarding.
• Ensure staff supporting physicians are fully educated and trained on RxSight technology to full competence, enabling Rapid Adoption of RxSight technology within the customer site.
• Oversee and manage Customer introduction, onboarding and ongoing training/educational activities to ensure full operational competence in compliance with current Standard Operating Procedures (SOPs) as directed.
• Ensure continuous procedure and training adherence for trained staff and physicians by conducting periodic audits of the effectiveness of the Clinical Training program.
• Assist with customer complaint-handling and management, as applicable.
• Support and manage Clinical Study sites to include: monitoring and maintaining compliance to clinical protocols, data integrity, data collection, documentation and transfer practices.
• Assist with On-the-Job Training (OJT) of new RxSight clinical applications personnel to ensure training effectiveness and competence to training standards.
• Provide consistent clinical support to set expectations and properly educate and train customers with regards to patient evaluation/selection, RxLAL implantation as well as postoperative evaluation and LDD treatments with a focus on patient safety, customer support and continuous improvement of the Clinical Training program.
• Provide strategies and feedback for implementing clinical methodology to optimize results of RxSight technology.
• Assist and/or lead troubleshooting efforts regarding unexpected clinically-relevant incidents; involving other members of the company for support and/or expertise as deemed appropriate.
• Monitor and update the Training Portal regularly to ensure accurate reflection of CTS/customer activity as well as training readiness of each customer site.
• Provide excellent Customer support for customers assigned within your geographical region as measured by periodic Customer Satisfaction Surveys.
• Monitor and analyze trends within your specific region and ensure communication to the Director, Global Clinical Operations, Associate Director, Global Clinical Education, RD&E and other departments as appropriate for continued process improvement.
• Attend and support global trade shows, meetings and conferences when required.
• Assist with clinical data collection, analysis and presentation as needed.
  Requirements:

SUPERVISORY RESPONSIBILITIES:

• Although this position will not have supervisory requirements it is expected that this position will lead the clinical activities and efforts within individual customer sites. We expect this position will lead new customer onboarding activities as well as practice role model behavior through their interaction with RxSight customers and fellow employees as well as potential future customers.