Our brand-new café will operate as a Proud to Serve Starbucks model but with its own identity and branding. The café will be located within the family services building at Grimsby Hospital and will open 7 days per week. The post holder will work as part of a small team ensuring all food and drinks are of a high standard including following guidelines laid out by government standards.
You will create high-quality beverages and food items quickly and efficiently, ensuring accuracy and consistency with every order. You’ll greet customers with a friendly attitude, making sure their orders are correct and delivering a welcoming, positive experience in the café.
You will process payments accurately (card transactions only) and ensure that each customer receives the correct order. Additionally, you’ll ensure the café remains spotless and inviting, keeping all areas— from the counter and kitchen to the seating immaculately clean, safe, and welcoming for both customers and staff. You’ll represent the café and brand by maintaining high standards of product knowledge and sharing our values with customers, ensuring every interaction reflects our commitment to quality and customer service.
You will also be required to work closely within a team and report to the Deputy Catering Manager to provide feedback which will assist in improving and developing the café, along with working in a professional manner towards fellow staff, patients and visitors echoing the trust’s visions and values. You will have excellent customer service skills with a positive attitude, and a passion for excellence.
Northern Lincolnshire and Goole NHS Foundation Trust is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

• To comply with and contribute to the ongoing development of all Trust policies in respect of Health & Safety at Work, Fire Regulations and Procedures, Manual Handling, COSHH, Food Hygiene Regulation including full implementation of the HACCAP for the individual location.
• To assist in the preparation of food and set up for meal service in the café in accordance with The Trusts Catering Policy.
• Ensure any issues (food or maintenance related i.e. equipment) are highlighted to the Deputy Catering Manager.
• Responsible for reporting equipment failures in timely manner to the Deputy Catering Manager to ensure no delay in meals service and repairs are arranged at the earliest opportunity.
• Strip down and clean the catering equipment including ovens, fridges, freezers and work areas.
• Maintain a clean and tidy working environment.
• Be able to work in a range of extreme temperatures (i.e. hot and cold) relevant to the production of food and drinks.
• To maintain a high standard of personal hygiene
• To work as a key member of the café team and adapt to service needs as required.
• Complete mandatory training, and any training identified to meet service standards and the annual PADR.
• Preparing perfectly blended drinks and serving high-quality food that delights our customers.
• Keeping the counter area clean
• Receiving and processing payments including orders placed via an app (card payments only)
• Being an enthusiastic team player and excellent communicator
• Maintaining stock of clean mugs and plates
• Learning about brewing methods, beverage blends, food preparation and presentation techniques
• Check if brewing equipment operates properly and report any maintenance needs.
• Take part in audits to ensure compliance.
• Maintain brand standards.
• Prepare pre ordered food and drink orders for collection.
• Stock rotation of provisions in accordance with HACCP.
• To greet suppliers and delivery services, taking receipt of goods completing the necessary paperwork
• This job description is not a definitive or exhaustive list of responsibilities but identifies key tasks and duties of the post holders.

For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we’ll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/
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“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role

Please refer the Job description for details