PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Familiarity with specific document management systems such as Laserfiche, DocuSign, and eOriginals.
• Previous experience within the timeshare or hospitality industry is a significant plus.
• Demonstrated experience in developing training manuals and standard operating procedures (SOPs).
• Advanced proficiency in Excel for data analysis and reporting.
• Experience with HR processes like timesheet management, scheduling, and workers compensation documentation.

Requirements:

• Minimum of 1 year of direct supervisor or team leadership experience, including training, coaching, and performance management.
• Proven experience in contract administration, real estate documentation, timeshare, or a similar detailed administrative function.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to obtain a Colorado Notary Public commission within a specified timeframe.
• Strong leadership and team management abilities.
• Excellent verbal and written communication skills.
• High attention to detail and a commitment to accuracy.
• Effective problem-solving and conflict resolution skills.
• Ability to handle confidential information with discretion

ABOUT THE ROLE:

As a Contract Verification Manager at Breckenridge Grand Vacations (BGV), you will do more than manage a team, you will be a guardian of our promise. You will lead our Contract Verification Representatives with a focus on accuracy, compliance, and most importantly, exceptional service that embodies our core philosophy: Sharing Smiles.
Your leadership will ensure every contract is processed flawlessly, protecting our owners’ investments and preserving the excitement of their vacation dreams. By coaching your team to confidently guide guests through documentation and resolve complex issues with grace, you will be directly responsible for creating the seamless, positive experiences that are the foundation of our smile-filled reputation.
This is a chance to live the mountain lifestyle while building a rewarding career at Summit County’s largest private employer, recently recognized by USA Today as a national top workplace.
We are looking for a thoughtful leader who enjoys engaging their brain, taking responsibility, and making decisions. At BGV, we believe every employee can learn, think, and act as a leader. If you are ready to contribute to our OneBGV culture and share smiles with owners, guests, and your team alike, we invite you to apply.

KEY RESPONSIBILITIES:

• Hire, train, develop, and retain Contract Verification Representative (CVR) staff.
• Conduct regular coaching, performance reviews, and implement progressive discipline when necessary.
• Manage staff scheduling, ensure adequate coverage for vacations and sick days, and maintain the department vacation calendar.
• Act as a primary resource for staff, answering questions and providing guidance on complex issues.
• Promote a positive team environment that adheres to company core standards and hospitality values.
• Develop, oversee, and conduct ongoing training and mentoring sessions for CVR staff to ensure consistent knowledge and performance.
• Ensure team proficiency in presenting sales contracts, handling documentation, and using all required software and systems.
• Maintain and regularly update CVR presentation procedures and training manuals with current best practices.
• Delegate, supervise, and review the work of all CVR staff to ensure accuracy and compliance.
• Serve as the “end of the line” for resolving complex problems and escalated inquiries from staff, owners, and other departments.
• Assist in maintaining all timeshare real estate contract documents in the Laserfiche database for legal and financial compliance.
• Manage DocuSign and eOriginals systems, including onboarding new users.
• Collaborate closely with Sales, Contracts, Accounting, Owner Relations, and Executive Leadership to resolve difficult transactions and title or inventory issues.
• Foster open communication and provide high-quality support to other departments.
• Assist with reviewing and approving staff timesheets and time-off requests in accordance with HR deadlines.
• Process HR paperwork, assist with potential workers’ compensation claims, and complete necessary documentation.
• Edit and write job descriptions, procedures, and other departmental documentation.
• Uphold all company policies, procedures, and environmental sustainability initiatives.

Requirements:

• Minimum of 1 year of direct supervisor or team leadership experience, including training, coaching, and performance management.
• Proven experience in contract administration, real estate documentation, timeshare, or a similar detailed administrative function.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to obtain a Colorado Notary Public commission within a specified timeframe.
• Strong leadership and team management abilities.
• Excellent verbal and written communication skills.
• High attention to detail and a commitment to accuracy.
• Effective problem-solving and conflict resolution skills.
• Ability to handle confidential information with discretion.