ABOUT THE TEAM

• The HashiCorp R&D Operations group is dedicated to driving operational excellence across our rapidly scaling R&D organization. Within this group, the R&D Productivity team focuses on building and refining processes, systems, and practices that empower our Engineering, Product Management, and Design teams to deliver high-value products efficiently and effectively. Our mission is to enable seamless collaboration, optimize execution, and support continuous improvement, ensuring R&D can meet the growing complexity of our business with agility and impact.

WHAT YOU’LL NEED (BASIC QUALIFICATIONS)

• Proven experience as a process designer, systems-thinker and change agent, leading large-scale process change programs across multiple teams and functions.
• A solid understanding and application of Product Development Life Cycle and Software Development Life Cycle standards and best practices.
• Advanced JIRA, Confluence, and JIRA Product Discovery skills and experience developing standardized frameworks to support consistent usage of these tools across organizations.
• Strong analytical skills, a second-order thinker who can evaluate alternatives, and make decisions based on quantitative and qualitative data.
• Advanced presentation skills, the ability to create persuasive and compelling narratives and lead discussions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and levels.
• Strong bias for action and an intrinsic ability to deal with ambiguity in a fast-paced environment.
• Experience working in a globally distributed team, with an understanding of cultural and timezone considerations.

WHAT’S NICE TO HAVE (PREFERRED QUALIFICATIONS)

• Experience with large-scale migrations or integrations of product and engineering tools, such as transitioning from one project management system to another (e.g., Asana to Jira).
• Certification in program management methodologies, such as PMP, PgMP, or Lean Six Sigma, to bring additional structure to complex programs.
• Familiarity with enterprise-level compliance frameworks (e.g., SOC 2, ISO 27001) and how they intersect with R&D processes.
• Expertise in developing and analyzing operational success metrics, with a track record of presenting actionable insights to senior leadership.
• Demonstrated ability to mentor junior TPMs or operational staff, fostering a culture of growth and continuous learning.

• Drive the end-to-end execution of complex, large-scale programs that support the continued standardization of product and software development processes, empowering teams to learn and adopt new ways of working to meet business needs.
• Develop comprehensive program plans that clearly articulate the business value, goals and objectives, milestones, dependencies, enablement strategies, and success metrics.
• Design process frameworks and solutions, illustrating how they work through written documentation and visuals.
• Conduct discovery on existing processes and tooling, identifying pain points and opportunities to improve.
• Facilitate workshops to foster stakeholder alignment and ensure solutions are developed collaboratively.
• Drive decision-making and approvals of program scope, objectives, and deliverables across multiple stakeholder groups within R&D and the organization in Marketing, Sales, Support, Security, and IT.
• Facilitate the rollout and training of teams on new processes & tools, while also creating learning materials (training guides, videos) and knowledge management hubs.
• Monitor and report on program progress and performance, proactively identifying and mitigating risks and issues.
• Maintain centralized documentation and reporting for programs, ensuring teams have consistent access to up-to-date information.
• Track and manage program deliverables, dependencies, and timelines, ensuring all administrative details are handled efficiently.
• Support ongoing adoption of processes and tools by addressing team questions, troubleshooting challenges, and iterating on materials based on user feedback.