Job Introduction
We’re offering an interesting and rewarding role for a Resident Engagement Officer in our Neighbourhoods Team.
You’ll be responsible for working with our tenants, empowering them to have a voice in how we develop and manage our housing service and properties. We want to exceed people’s expectations about what it means to engage with us as their landlord.
You’ll communicate with tenants, set up new tenant groups, and develop and implement new initiatives to engage local people. You’ll provide advice and guidance to Resident Associations and support the development of new associations across the city.
Some of this work will be done in the evening or at weekends, as we like to hold events for tenants at times that suit them best.
Ideally, you’ll have some experience working with residents or similar groups and you’ll understand the requirements and challenges of the Government’s Social Housing White Paper.
In return, you’ll join a supportive and professional team, as well as an employer with excellent training and personal development opportunities and a range of other benefits including an enhanced pension. A DBS check is required for this role.

Role Responsibilities

• Empower and encourage tenants so that they have the information and skills to actively participate, including the delivery and/or sourcing of training and other capacity building initiatives.
• Able to use resources efficiently and effectively in line with Council guidelines, whilst monitoring and measuring the success of involvement activities. The role will ensure MKCC meets the required consumer standards and future consumer measurables of our performance across all aspects of work.
• Working collaboratively across teams to support the development and implementation of surveys and consultations, encouraging tenant participation.
• Identify, develop and implement new and innovative approaches to resident involvement to encourage the involvement of residents from diverse and wide-ranging backgrounds particularly those who are harder to reach.
• Support residents’ associations across Milton Keynes, offering advice and guidance, including attendance at their meetings.
• Processing Health checks and funding, maintaining clear and comprehensive records.
• Have a genuine commitment to customer care, be self-motivated and well organised, able to work on your own initiative and as part of a team, with the ability to work flexibly and outside of normal office hours as required