Company: Liquid Handling
About Us
Liquid Handling Equipment, Inc. is committed to being the premier system specialists for above-ground tanks, pumps, mixers, metering, filtration and related accessories in the Southeast. For over 30 years, Liquid Handling Equipment has strived to meet and exceed our customers’ and suppliers’ expectations. In today’s business climate, our customers need us to understand their needs and prepare ourselves to solve their problems in a timely manner.
Visit our Website: liquidhandlingequip.com
Summary
The Inside Sales Representative position at Liquid Handling Equipment, Inc. is a crucial interface between our customers and our sales and engineering teams. This role is focused on managing incoming sales inquiries, providing support and coordination for outside sales representatives and the engineering department, and ensuring the delivery of exceptional customer service. Responsibilities include handling incoming calls, preparing and delivering accurate equipment and service quotes, supporting the shipping and receiving department, and maintaining customer satisfaction through effective communication and problem-solving. This position offers an opportunity to engage directly with industry-leading liquid handling solutions in a dynamic, fast-paced environment, contributing significantly to the company’s sales efforts and customer relationship management without the need for cold calling.

Responsibilities

• Handle incoming sales calls with the aim of fostering positive customer relationships and generating sales.
• Support outside sales representatives and the engineering department with administrative tasks, project coordination, and customer communication.
• Prepare and deliver accurate quotes for equipment and services to meet customer needs.
• Provide exceptional customer service, resolving queries and issues in a timely and professional manner.
• Collaborate with the team to identify and implement strategies for sales growth and customer satisfaction.
• Maintain up-to-date knowledge of company’s product lines and services as well as its competitive positioning.
• Ensure all sales activities are recorded in the company’s operating system, maintaining accurate records and reports.
• Be willing to assist other departments like shipping and receiving and accounts receivable when necessary.

Requirements

• Bachelor’s degree or equivalent years of experience
• Excellent multitasking and organizational skills, capable of thriving in a high-paced environment.
• Strong self-motivation and the ability to work effectively under minimal supervision.
• Exceptional communication and interpersonal skills, with a talent for building relationships with customers and team members. Works well with others.
• Proficiency in Microsoft Office
• Demonstrated ability to learn and understand technical product information.
• A commitment to providing outstanding customer service and support.

liquidhandling

• Handle incoming sales calls with the aim of fostering positive customer relationships and generating sales.
• Support outside sales representatives and the engineering department with administrative tasks, project coordination, and customer communication.
• Prepare and deliver accurate quotes for equipment and services to meet customer needs.
• Provide exceptional customer service, resolving queries and issues in a timely and professional manner.
• Collaborate with the team to identify and implement strategies for sales growth and customer satisfaction.
• Maintain up-to-date knowledge of company’s product lines and services as well as its competitive positioning.
• Ensure all sales activities are recorded in the company’s operating system, maintaining accurate records and reports.
• Be willing to assist other departments like shipping and receiving and accounts receivable when necessary