Are you a friendly, approachable individual with excellent communication skills? Do you enjoy being the welcoming face of an organisation that makes a real difference?
St Luke’s Hospice is looking for a compassionate and reliable Bank Receptionist to join our valued Reception team. This is a rewarding opportunity to support our patients, families, staff, and visitors by providing a warm welcome and efficient front-of-house service.

WHAT DOES “BANK STAFF” MEAN?

As a Bank Receptionist, you’ll join our flexible pool of staff who cover shifts on an as-needed basis. This could include planned absences, busy periods, or short-notice cover. It’s a great option if you’re looking for flexible work that fits around your lifestyle, while still making a meaningful contribution to patient care and support services.

ABOUT YOU

We’re looking for someone who is:

• Confident in dealing with people from all walks of life
• Calm, clear, and professional in communication
• Able to maintain confidentiality and handle sensitive information with discretion
• Reliable and flexible, with a willingness to support the team when needed
• Comfortable using phones, handling basic administrative tasks, and managing a reception area

Previous experience in a reception or front-of-house role is desirable but not essential – your attitude, warmth, and commitment to our values are what matter most.

ABOUT THE ROLE

As the first point of contact at our busy hospice reception, you’ll play a vital role in creating a welcoming and supportive atmosphere. Whether greeting patients and families, answering telephone calls, or supporting our clinical teams with administrative tasks, you’ll ensure communication flows smoothly across the hospice.

KEY RESPONSIBILITIES:

• Greet all visitors with warmth and professionalism
• Handle enquiries in person, over the phone, and via our nurse call system
• Support departments with messages and coordination of information
• Receive post and deliveries and manage them accordingly
• Maintain confidentiality and handle sensitive information with care
• Handle occasional cash transactions and follow reception protocols
• Act as a key point of contact in emergency situations such as fire evacuations
  This is a bank role, offering flexibility and the chance to work a variety of shifts, including evenings and weekends, depending on service needs.