At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

JOB DESCRIPTION

Job Description Summary
The Freight – Parcel Account Manager is responsible for building long term relationships and increasing throughput/revenue for assigned parcel market, strategic U.S. Bank Freight Payment customer accounts.
Meet operational standards by contributing to strategic plans and reviews; implementing production, productivity, quality, and customer service performance standards. Continually evaluate processes and procedures, making recommendations for process improvement and communicating as appropriate. Relentlessly pursue and provide world-class service and support. Exercise judgment and make decisions that have positive operational impacts on the business line. Position has opportunity to affect a substantial portion of revenue and expenses.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• One to four years of client management experienc

Preferred Skills/Experience

• Detailed knowledge of business, financials, products/services and the market
• Strong relationship building and selling skills
• Strong problem-solving skills
• Basic knowledge of account management, project management, operations and logistics
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proven customer service/relations skills, including situational leadership and dispute/conflict resolution
• Strong presentation, interpersonal, verbal and written communication skill

ESSENTIAL FUNCTIONS:

• Build, strengthen and maintain customer portfolio by proactively managing customers’ daily activities. Become engaged with customer during implementation phase.
• Consultative, proactive and disciplined approach to drive customer portfolio priorities and business needs
• Assisting customers in forecasting needs and developing solutions.
• Develop, implement and maintain short-range and long-range strategies to improve internal operational processes and efficiencies in a deadline driven environment
• Develop, evaluate, implement, monitor and communicate U.S. Bank Freight Payment processes, metrics, goals and objectives.
• Focus on operational quality, problem resolution, systemic improvements, productivity and customer response/satisfaction.
• Interface & liaison with the customer (shipper and carrier) in all areas of operational support
• Handle escalations regarding external and internal inquiries regarding operational support and facilitate the resolution of issues as they arise
• Assist in Auditing Parcel to identify issue and discrepancies.
• Collaborate with customers and/or carriers to address and resolve problems.
• Maintain accurate records of all audits, communications, and resolutions of problems
• Assist in maintaining the customers carrier contracts
• Prepare weekly update to include: Key Performance Indicators (KPIs); assistance required from leadership; customer participation (exception resolution, carrier rate and contract issues, other customer service issues, etc); customer open issues, project log tracking, actions needed and commitment for resolution.
• Communicate potential business opportunities with the customer’s Relationship Manager.

MUST LIVE IN ILLINOIS TO QUALIFY FOR THIS ROLE WILL BE IN OFFICE 3 DAYS OUT OF THE WEEK.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• One to four years of client management experience

Preferred Skills/Experience

• Detailed knowledge of business, financials, products/services and the market
• Strong relationship building and selling skills
• Strong problem-solving skills
• Basic knowledge of account management, project management, operations and logistics
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proven customer service/relations skills, including situational leadership and dispute/conflict resolution
• Strong presentation, interpersonal, verbal and written communication skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la