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Senior Product Owner Contact Centre Excellence at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Ownership, Customer Centric Solutions, Platforms, Ux, User Research, Customer Service, Usability Testing, User Experience, Customer Journeys
Qualification
Graduate
Lead Threat Hunter at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Incident Response, Oscp, Edr, Siem, Ids, Infrastructure, Python, Peak, Coding Experience, Agile, Forensics, Gcia, Scripting, Security Tools, Technical Requirements, Visualisation
Qualification
Graduate
Executive Manager SpeakUP Investigations at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Workplace Investigations, Litigation, Culture Reviews, Investigative Processes, Dispute Resolution, Whistleblower Regime, Fraud Investigations, Emotional Intelligence, Written Communication, Verbal Communication, Analytical Skills, Stakeholder Management, Risk Management, Compliance, Self Regulation, Judgment
Specialization
Tertiary qualifications in law or a relevant field are preferred, along with 7+ years of experience in workplace investigations or related fields. High emotional intelligence and excellent written and verbal skills are essential.
Experience Required
Minimum 5 year(s)
Principal Platform Engineer at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Automation Tools, Ansible, Virtualization, Code, Splunk, Docker, Infrastructure, Security Automation
Qualification
Graduate
Assistant Manager, Risk at ICICI Bank Canada
Toronto, ON M5H 4B2, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Manager - ESG Statutory Reporting at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Professional Services, Audit Experience, Reporting Skills, Analytical Skills, Business Partnering Skills, Commercial Acumen, Attention To Detail, Critical Thinking, Problem Solving Mindset, Automation, Process Improvement, Microsoft Office Skills, Excel, Communication Skills, Risk Mindset
Specialization
Candidates should have professional services or audit experience, strong reporting and analytical skills, and a CA or CPA qualification is preferred. Attention to detail, problem-solving mindset, and the ability to manage multiple deliverables are essential.
Experience Required
Minimum 5 year(s)
Unified Communications Engineer at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Documentation, Microsoft Teams, Communication Skills, Automation
Qualification
Graduate
Manager CTC Product Control at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Treasury Mgmt Prod Cnlst, Sr at Old National Bank
Chicago, IL 60631, USA - Full Time
Skills Needed
Developments, Shareholder Value, Metrics, Risk
Qualification
Graduate
Process Improvement Senior Manager at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Associate, Major Client Group - Sydney at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Credit Analysis, Financial Modelling, Risk Management, Data Quality, Compliance, Research, Communication, Interpersonal Skills, Customer Service, Portfolio Monitoring, Credit Management, Negotiation, Due Diligence, Problem Solving, Analytical Skills, Accounting
Specialization
Prior relevant experience in writing credit submissions and undertaking covenant monitoring within commercial or corporate banking is highly valued. A strong background in financial analysis, along with relevant tertiary qualifications in accounting or finance, is essential.
Experience Required
Minimum 2 year(s)
Head of Engineering - Home Loan Maintenance at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Clear Vision, It, Teams
Qualification
Graduate
Commercial Loan Servicing Specialist at 21st Century Bank
Roseville, Minnesota, United States - Full Time
Skills Needed
Communication Skills, Analytical Skills, Problem Solving Skills, Organizational Skills, Attention To Detail, Loan Servicing, Customer Service, Time Management, Regulatory Knowledge, Software Proficiency
Specialization
Candidates must have a minimum of three years of post-closing loan servicing experience and strong communication skills. A high school diploma is required, with a college degree preferred.
Experience Required
Minimum 2 year(s)
Chapter Lead (Executive Manager) - Data Science and AI, Model Risk Validati at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Leadership, Data Science, Ai, Model Validation, Project Management, Stakeholder Management, Communication, Generative Ai, Machine Learning, Automation Tools, Ci/Cd Pipelines, Version Control, Prompt Engineering, Guardrail Design, Ml Workflow Automation, Model Risk Governance
Specialization
Proven experience in leading high-performing teams with expertise in data science and AI. A degree in a relevant field is required, along with hands-on experience in machine learning and model risk validation processes.
Experience Required
Minimum 5 year(s)
Strategy and Pricing Analyst at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Data Scientist at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Mathematics, Statistics, Data Manipulation, Computer Science, Reinforcement Learning, Nlp, Python, Languages, Data Science, Presentation Skills, Timelines
Specialization
Computer science engineering mathematics statistics or similar subjects
Qualification
Graduate
SOX Compliance Officer - Corporate Accounting at WesBanco Bank Inc
Wheeling, WV 26003, USA - Full Time
Skills Needed
Facts, Regulated Industry, Financial Services, Regulations, Risk, Excel, Microsoft Word, Compliance Training, Outlook, Business Process
Specialization
Business Administration, Administration, Business
Qualification
Graduate
Customer Service Associate at Castle Trust Bank
Basingstoke, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Credit Analyst II at Bank of Ann Arbor
Ann Arbor, MI 48104, USA - Full Time
Skills Needed
Finance, Business Process, Soft Skills, Investment Management, Excel, Typing, Disabilities, Financial Analysis, Software, Economics, Balance, Risk
Qualification
MBA
Senior Client Portfolio Specialist at Old National Bank
Minneapolis, MN 55402, USA - Full Time
Skills Needed
Knowledge Base
Specialization
Education and work experience
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Senior Product Owner Contact Centre Excellence at Commonwealth Bank
Sydney, New South Wales, Australia -
Full Time

Start Date

Immediate

Expiry Date

16 Nov, 25

Salary

0.0

Posted On

16 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Ownership, Customer Centric Solutions, Platforms, Ux, User Research, Customer Service, Usability Testing, User Experience, Customer Journeys

Industry

Information Technology/IT

Description

PROVEN EXPERIENCE IN PRODUCT OWNERSHIP FOR CONTACT CENTRE SOLUTIONS

  • Proven experience as a Product Owner or Product Manager in enterprise technology contact centre environments.
  • Demonstrated success in delivering customer-centric solutions using platforms like Microsoft Dynamics 365 Customer Service, VoiceBot .

EXPERTISE IN USER EXPERIENCE (UX) AND JOURNEY MAPPING

  • Strong ability to translate user needs into intuitive, efficient, and scalable experiences.
  • Experience conducting user research, usability testing, and working closely with platform owners to optimise agent and customer journeys.
Responsibilities

ABOUT THE ROLE

We are seeking a highly experienced Senior Product Owner to lead the development and optimisation of our enterprise Technology Contact Centre Solutions. This role is ideal for someone passionate about delivering customer-centric experiences and driving innovation through AI and system integration.
Senior Product Owner Contact Centre Excellence at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Ownership, Customer Centric Solutions, Platforms, Ux, User Research, Customer Service, Usability Testing, User Experience, Customer Journeys
Qualification
Graduate
Lead Threat Hunter at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Incident Response, Oscp, Edr, Siem, Ids, Infrastructure, Python, Peak, Coding Experience, Agile, Forensics, Gcia, Scripting, Security Tools, Technical Requirements, Visualisation
Qualification
Graduate
Executive Manager SpeakUP Investigations at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Workplace Investigations, Litigation, Culture Reviews, Investigative Processes, Dispute Resolution, Whistleblower Regime, Fraud Investigations, Emotional Intelligence, Written Communication, Verbal Communication, Analytical Skills, Stakeholder Management, Risk Management, Compliance, Self Regulation, Judgment
Specialization
Tertiary qualifications in law or a relevant field are preferred, along with 7+ years of experience in workplace investigations or related fields. High emotional intelligence and excellent written and verbal skills are essential.
Experience Required
Minimum 5 year(s)
Principal Platform Engineer at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Automation Tools, Ansible, Virtualization, Code, Splunk, Docker, Infrastructure, Security Automation
Qualification
Graduate
Assistant Manager, Risk at ICICI Bank Canada
Toronto, ON M5H 4B2, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Manager - ESG Statutory Reporting at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Professional Services, Audit Experience, Reporting Skills, Analytical Skills, Business Partnering Skills, Commercial Acumen, Attention To Detail, Critical Thinking, Problem Solving Mindset, Automation, Process Improvement, Microsoft Office Skills, Excel, Communication Skills, Risk Mindset
Specialization
Candidates should have professional services or audit experience, strong reporting and analytical skills, and a CA or CPA qualification is preferred. Attention to detail, problem-solving mindset, and the ability to manage multiple deliverables are essential.
Experience Required
Minimum 5 year(s)
Unified Communications Engineer at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Documentation, Microsoft Teams, Communication Skills, Automation
Qualification
Graduate
Manager CTC Product Control at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Treasury Mgmt Prod Cnlst, Sr at Old National Bank
Chicago, IL 60631, USA - Full Time
Skills Needed
Developments, Shareholder Value, Metrics, Risk
Qualification
Graduate
Process Improvement Senior Manager at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Associate, Major Client Group - Sydney at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Credit Analysis, Financial Modelling, Risk Management, Data Quality, Compliance, Research, Communication, Interpersonal Skills, Customer Service, Portfolio Monitoring, Credit Management, Negotiation, Due Diligence, Problem Solving, Analytical Skills, Accounting
Specialization
Prior relevant experience in writing credit submissions and undertaking covenant monitoring within commercial or corporate banking is highly valued. A strong background in financial analysis, along with relevant tertiary qualifications in accounting or finance, is essential.
Experience Required
Minimum 2 year(s)
Head of Engineering - Home Loan Maintenance at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Clear Vision, It, Teams
Qualification
Graduate
Commercial Loan Servicing Specialist at 21st Century Bank
Roseville, Minnesota, United States - Full Time
Skills Needed
Communication Skills, Analytical Skills, Problem Solving Skills, Organizational Skills, Attention To Detail, Loan Servicing, Customer Service, Time Management, Regulatory Knowledge, Software Proficiency
Specialization
Candidates must have a minimum of three years of post-closing loan servicing experience and strong communication skills. A high school diploma is required, with a college degree preferred.
Experience Required
Minimum 2 year(s)
Chapter Lead (Executive Manager) - Data Science and AI, Model Risk Validati at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Leadership, Data Science, Ai, Model Validation, Project Management, Stakeholder Management, Communication, Generative Ai, Machine Learning, Automation Tools, Ci/Cd Pipelines, Version Control, Prompt Engineering, Guardrail Design, Ml Workflow Automation, Model Risk Governance
Specialization
Proven experience in leading high-performing teams with expertise in data science and AI. A degree in a relevant field is required, along with hands-on experience in machine learning and model risk validation processes.
Experience Required
Minimum 5 year(s)
Strategy and Pricing Analyst at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Data Scientist at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Mathematics, Statistics, Data Manipulation, Computer Science, Reinforcement Learning, Nlp, Python, Languages, Data Science, Presentation Skills, Timelines
Specialization
Computer science engineering mathematics statistics or similar subjects
Qualification
Graduate
SOX Compliance Officer - Corporate Accounting at WesBanco Bank Inc
Wheeling, WV 26003, USA - Full Time
Skills Needed
Facts, Regulated Industry, Financial Services, Regulations, Risk, Excel, Microsoft Word, Compliance Training, Outlook, Business Process
Specialization
Business Administration, Administration, Business
Qualification
Graduate
Customer Service Associate at Castle Trust Bank
Basingstoke, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Credit Analyst II at Bank of Ann Arbor
Ann Arbor, MI 48104, USA - Full Time
Skills Needed
Finance, Business Process, Soft Skills, Investment Management, Excel, Typing, Disabilities, Financial Analysis, Software, Economics, Balance, Risk
Qualification
MBA
Senior Client Portfolio Specialist at Old National Bank
Minneapolis, MN 55402, USA - Full Time
Skills Needed
Knowledge Base
Specialization
Education and work experience
Qualification
Graduate
Experience Required
Minimum 4 year(s)