We are looking for an organized and proactive Team Administrator to join our dynamic and friendly team. The successful candidate will be responsible for providing comprehensive administrative support to ensure the smooth and efficient operation of the Community Mental Health team.
You will work closely with healthcare professionals, management, and other staff members to ensure the smooth operation of the Older Adults Community Mental Team.
The post will be supervised and the post holder will liaise closely with other administration staff on a day-to-day basis.
The post holder will be expected to cover other teams within Older People Healthy Ageing (Home Treatment Team and Memory Assessment Service).
Regularly check the CMHT team email and promptly add referrals to the electronic system (SystmOne) under the “awaiting triage” waiting list.
To prepare and distribute documents by copy or audio typing using Microsoft office software and Systmone (letters, assessments, psychiatric reports, discharge summaries, minutes of meetings etc) and forward to the appropriate agency ensuring that all policies and procedures are adhered to.
To deal with telephone calls, post and direct contacts with patients and internal and external agencies in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages when necessary.
To support in organising meetings for OPHA.
To ensure patient’s consent has been given when releasing confidential information to others.
Deal with outgoing and incoming correspondence, ensuring that incoming mail is distributed as quickly as possible. To ensure that all actions, dates of meetings, and other relevant information are processed as appropriate.
To process enquiries from patients within professional boundaries.
To liaise with wards, outpatient clinics, administrators from other sectors across the Trust and external agencies as required.
Support the admin team by introducing systems to affect good office practice.
There’s a place for you at CNWL.
We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.
Providing top-quality care depends on our ability to employ the best people.
We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you’re at, there’s always a place for you at CNWL.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Please refer the Job description for details