KEY ACCOUNTABILITIES:

· Strong understanding and ability to develop rental programs within the community housing sector addressing various types of housing – Rent Geared to Income, Affordable Housing and Market Rental.
· Ability to collaborate and advocate with external agencies, particularly City of London and other governmental organizations
· Strong financial skills and abilities, particularly in assessing rental conditions and collections
· Development and implementation of Rental Program for Affordable Housing Market, including managing waitlist for housing.
· Contributes to documentation of Tenant Journey Mapping in functional areas which includes identifying programs and services which Tenants experience.
· Research and data gathering for journey mapping process, creation of Tenant personas in functional areas, mapping tenant journey and visualizing the journey maps.
· Review, identify and address pain points and challenges to ensure Tenant journey mapping is leveraged effectively in responsible program areas.
· Ability to foster relationships and advocate with Community Partners, NGO’s and other Social Services for Tenants.
· Strong focus and understanding of Customer Service with a focus on renting to a complex need’s population.
· Provide leadership, vision, and ownership of program development in functional areas within areas of accountability.
· Research, recommend, and implement program and policy changes to support the evolving needs of Tenants within the organization.
· Soliciting meaningful and effective feedback from Tenants in development programs that support Tenant experience.
· Drafting and when required, presenting reports and information to Board and Board Committees regarding program performance and performance indicators.
· Appointment, development, mentorship, and management of a diverse professional group. Provide leadership, mentorship and collaboration to direct and indirect reports.
· Experience in executing in a performance-based employee performance management program.
· Have experience managing in a Unionized environment, preferably in a Social Services / Public Sector environment
· Plan, project, and evaluate medium- and long-term work planning for department and functional areas.
· Develop, implement and manage an outcome-based performance management system for employee group that contributes to Corporate Strategic Initiatives around Tenant experience and success.
· Overall responsibility for financial budgets for departments and functional areas, preferably in zero-based budgeting environment
· Preparing reports and presentations to various audiences including SLT, Board of Directors, City of London and other key stakeholders.
· Track, manage, follow up on KPI data and information
· Proactively preparing for short- and medium-term deliverables, ensuring that work is delivered timely
· Project management principles for various departments and functional areas.
· Meeting, reporting and collaborating through information sharing with other departments and leaders.
· Other duties as assigned.

2. EDUCATION, EXPERIENCE, & QUALIFICATIONS:

· Bachelor’s degree in related fields, such as Social Services, Public Administration
· Minimum of three (3) to five years’ (5) experience in core functional areas.
· Minimum of two (2) years leadership experience, preferably three (3) or more years of experience in a Senior leadership position.
· Strong knowledge of providing Social Services to a complex and multi-faceted community, leading and developing Social and/or Community Programs.
· Ability to provide functional oversight over a multi-disciplinary team, experience in leading and developing multi-functional department.
· Demonstrated experience in liaising with internal and external stakeholders.
· Experience in RGI housing would be an asset.
· An awareness of the London housing eco-system and understanding the operations of Local Housing Corporations would be a plus.
· General knowledge of performing work in Unionized work environment.
· Thorough knowledge of Public Administration or Public Sector workplaces.
· Highly developed understanding of industry regulations, standards, and best practices.
· Strategic thinking and ability to align operations with business objectives
· Ability to remain calm and poised in urgent situations.
· Ability to plan, organize, develop, implement, and interpret goals, objectives, and policies.
· Ability to identify measures of performance and actions needed to improve or correct performance.

Please refer the Job description for details