WHO ARE WE?

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 16 stores across Canada to-date and more to come!
We are looking for enthusiastic applicants to join our team as a Floor Manager!

As a Floor Manager, you play a pivotal role in ensuring smooth day-to-day operations, supporting the team, and driving business success. Including but not limited to…

• Support the management of shift schedules to maintain adequate staffing levels and ensure smooth operations
• Supervise daily store activities and staff performance, ensuring efficient operations to drive sales
• Effectively communicate and implement plans to associates on upcoming sales targets, company initiatives, ongoing promotions, and marketing strategies to ensure that they are well-informed and aligned with business objectives
• Provide clear instructions, answer questions, and offer guidance to maintain consistency and foster a positive and supportive environment
• Lead the team by example in delivering outstanding customer service and best practices
• Address customer complaints promptly and professionally, striving for a positive resolution to maintain customer satisfaction and loyalty
• Assist in the recruitment, training, and onboarding of new team members
• Serve as the primary point of contact in the Store Manager’s absence, ensuring that all tasks are carried out and in line with company standard