Administrative Team Lead – Ottawa, ON

CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more at cbihealth.ca.

About this opportunity

The Administrative Team Lead, reporting to the Manager of Operations and Customer Support, is accountable for achieving excellence in the effective, efficient and consistent execution of business operational practices. Leading a team of administrative professionals, this important role is the business operations point of contact for stakeholders (both internal and external) as well as the program and/or service they are leading.

Key accountabilities of the role include leadership, people management, operational excellence and stakeholder engagement.

This post will close at 4:00 PM on Friday, October 31, 2026.

Salary range: $48,000–$50,000 per year

Take an inside look at what you’ll do each day

• Lead team member engagement initiatives alongside the Manager of Operations and Customer Support and Clinical Team Leads
• Lead operational practices for the team, program and service you are supporting
• Coach, mentor and performance manage team members for continuous development
• Ensure effective referral, schedule, caseload, care-mapping, data entry, file and report management
• Ensure accuracy in financial and outcome entry and reporting
• Collaborate with Clinical Team Leads to resolve gaps in execution and identify opportunities for improvements to team, program and/or service
• Ensure all practices are conducted with integrity and in alignment with best practices and CBI Health policy
• Actively work to build trust and confidence with internal and external stakeholders and consistently demonstrate the values of CBI Health

What you need to be successful

• Post-secondary education in medical office or business administration
• 2–3 years of experience in a reception or customer service role
• 1+ years of supervisory or management experience is an asset
• Experience using the Microsoft Office suite (Word, Excel, Outlook and Teams)
• Exemplary professionalism and customer service skills
• Effective problem-solving skills
• Experience in healthcare is an asset

What CBI Health offers you

• Continuous learning and skills development, including management opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible hours, which allow work-life balance and focus on quality of life

Inclusion matters