Covent Garden is getting its first taste of ERGON and we're looking for the person to lead it. Not somebody to simply manage operations. Somebody to create a culture.

ERGON puts Greek gastronomy and the Mediterranean way of life at the centre of everything it does. Its delis and restaurants already span Greece, the UK, Cyprus and the Middle East, while its Houses have so far stayed closer to home in Greece - until now, the first one outside it is opening right here in London.

This is a unique opportunity to run a brand-new property from the ground up. The ideal candidate is an experienced, hands-on hospitality leader with a genuine passion for Greek culture and hospitality and strong commercial acumen.

They can move comfortably between strategy and execution, between budgets and guest conversations, between long-term thinking and daily operations - building and inspiring a team that will define the guest experience of ERGON House London from day one.

About the role

• Lead the rooms division - front office, housekeeping, guest experience, and maintenance - to the standards we set across the group.
• Build, recruit, train, and inspire the opening front office and housekeeping team.
• Create a culture of genuine hospitality, accountability, and excellence.
• Oversee guestrooms, housekeeping, maintenance, front office and guest experience across the property.
• Coordinate closely with the food and beverage leadership team so that rooms and F&B come together as one seamless guest journey across the hotel and restaurant, without directly managing F&B operations.
• Manage guest feedback with professionalism, warmth, and care.
• Set the tone for cleanliness, atmosphere, service, and operational discipline across all guest rooms and front-of-house areas.
• Own the daily rhythm of the rooms division and ensure every detail is executed consistently.
• Manage revenues, forecasting, budgets, labour costs, and operational performance.
• Ensure full compliance with UK hospitality, health and safety, employment, and licensing regulations.
• Build strong relationships with suppliers, partners, travel advisors, corporate clients, and the local community.
• Oversee reservation systems, distribution channels, and booking platforms.
• Work closely with the leadership team on future growth opportunities across the UK and internationally.
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