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Digital Customer Journey Expert – Customer Acquisition & Engagement at ING Services Limited
Brussels, Brussels-Capital, Belgium - Full Time
Skills Needed
Customer Journey Management, Value Proposition Design, Customer Acquisition, Growth Management, Ux/Ui Design, Lifecycle Marketing, Journey Mapping, Quantitative Research, Qualitative Research, Stakeholder Management, Kpi Tracking, Product Management, Agile Methodology, Data Analysis, Prototyping, User Testing
Specialization
Requires over 3 years of experience in growth, product, or value proposition management with a strong background in customer journey design. Fluency in English is mandatory, and candidates must currently reside in Belgium with a valid working visa.
Experience Required
Minimum 2 year(s)
Application Specialist at J.D. Irving, Limited
City of Moncton, New Brunswick, Canada - Full Time
Skills Needed
Application Support, Technical Troubleshooting, Sql, Iwhi, Fabric, Powerbi, Azure Devops, Customer Service, Interpersonal Communication, Process Orientation
Specialization
Candidates need a university degree or college diploma and 2-5 years of related experience. Proficiency in SQL, PowerBI, and Azure DevOps is preferred, along with strong communication skills and a customer service mindset.
Experience Required
Minimum 2 year(s)
Maintenance Supervisor at J.D. Irving, Limited
, New Brunswick, Canada - Full Time
Skills Needed
Leadership, Troubleshooting, Preventative Maintenance Planning, Work Order Coordination, Technical Maintenance, Team Management, Communication Skills, Safety Management
Specialization
Requires a post-secondary degree in industrial technology/engineering or a Red Seal trade certification. Ideal candidates have 4-7 years of supervisory experience, preferably within a production environment.
Experience Required
Minimum 5 year(s)
Senior Program Manager at Intuition IT Limited
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Human Resources Business Partner at Rithum CA UK Limited
, , United States - Full Time
Skills Needed
Strategic Business Partnership, Talent Management, Employee Relations, Organizational Effectiveness, Workforce Planning, Performance Management, Leadership Coaching, Change Management, Ai Tool Proficiency, Data Analysis, Conflict Resolution, Employment Law, Relationship Building, Consulting, Communication, Business Acumen
Specialization
Requires at least 3 years of progressive HR experience with a proven track record in advising leaders on talent and change management. Proficiency in using AI tools for productivity and the ability to analyze workforce data to inform business decisions are essential.
Experience Required
Minimum 2 year(s)
Category Marketing Specialist - Building Materials at J.D. Irving, Limited
Saint John, New Brunswick, Canada - Full Time
Skills Needed
Marketing Strategy, Category Management, Budget Management, Performance Analysis, Project Management, Marketing Analytics, Strategic Thinking, Content Development, Cross Functional Collaboration, Market Insight Translation
Specialization
A bachelor's degree in Marketing or Business is preferred, along with experience in retail or home improvement marketing management. Candidates should possess strong analytical skills and a deep understanding of the customer journey for building materials.
Experience Required
Minimum 2 year(s)
IT Support Engineer (M/F/D) at IFS Capital Limited.
berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Manager - TECH Experience - Internal (Interim) at London Drugs Limited
Chilliwack, British Columbia, Canada - Full Time
Skills Needed
Leadership, Coaching, Financial Management, Inventory Control, Merchandising, Sales Management, Customer Experience, Staff Scheduling, Technical Support, Business Development, Communication, Strategic Planning
Specialization
Requires a strong understanding of TECH operational software, Windows-based systems, and a deep knowledge of electronics products. Candidates should possess professional sales experience and sound leadership skills to manage productivity and payroll benchmarks.
Experience Required
Minimum 5 year(s)
Security In-Charge at ITM Tanzania Limited
Tanga, Tanga Region, Tanzania - Full Time
Skills Needed
Security Operations Management, Risk Assessment, Cctv Monitoring, Access Control, Emergency Response Planning, Personnel Supervision, Incident Investigation, Shift Planning, Roster Management, Security Infrastructure Maintenance, Compliance Management, Security Reporting, Team Leadership, Physical Security, Stakeholder Coordination, Health And Safety Regulations
Specialization
Requires 10-15 years of progressive security experience, specifically leading teams in large industrial or corporate environments. A diploma or bachelor's degree in security management, criminology, or a related field is required.
Experience Required
Minimum 10 year(s)
TECH Specialist at London Drugs Limited
Lethbridge, Alberta, Canada - Full Time
Skills Needed
Technical Sales, Customer Service, Product Knowledge, Inventory Management, Merchandising, Communication Skills, Consumer Electronics Expertise, Client Relations
Specialization
Candidates should have past experience selling consumer electronics and the ability to communicate effectively in a fast-paced retail setting. Flexibility to work evenings and weekends is required.
Experience Required
Minimum 2 year(s)
Assistant Store Manager at J.D. Irving, Limited
City of Miramichi, New Brunswick, Canada - Full Time
Skills Needed
Retail Management, Communication Skills, Customer Service, Retail Systems, Leadership, Operational Execution, Financial Results Management, Team Development, Safety Management, Conflict Resolution, Priority Management
Specialization
Requires over 5 years of retail management experience and exceptional communication and customer service skills. Candidates must be comfortable with retail technology and flexible to work a variable schedule.
Experience Required
Minimum 5 year(s)
Payroll Specialist at Blackbullion Limited
Bavaria, Berlin, Germany - Full Time
Skills Needed
N/A
Web Designer at VAS INFOTECH LIMITED
London, Leicestershire - England, United Kingdom - Full Time
Skills Needed
N/A
Manufacturing Engineer at Framatome UK Limited
England, East Suffolk - England, United Kingdom - Full Time
Skills Needed
N/A
Supply Chain Coordinator at Accent Group Limited
Silverwater, Western Australia, Australia - Full Time
Skills Needed
N/A
Medical Receptionist at Ripple Touch Limited
Syndey, Western Australia, Australia - Full Time
Skills Needed
N/A
Supply Chain Coordinator at Accent Group Limited
Queensland, Queensland, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Warehouse Manager at Modern Paper Limited
England, Louisiana, United Kingdom - Full Time
Skills Needed
N/A
Dispatcher at J.D. Irving, Limited
Saint John, New Brunswick, Canada - Full Time
Skills Needed
Coordination, Communication, Multi Tasking, Organization, Time Management, Interpersonal Skills, Priority Management
Specialization
Candidates should be highly organized individuals capable of managing multiple priorities in a fast-paced environment. Strong people skills and the ability to work under pressure with minimal supervision are required.
Investment Banking intern at REGAL BROOKE LIMITED
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Digital Customer Journey Expert – Customer Acquisition & Engagement at ING Services Limited
Brussels, Brussels-Capital, Belgium -
Full Time


Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Journey Management, Value Proposition Design, Customer Acquisition, Growth Management, UX/UI Design, Lifecycle Marketing, Journey Mapping, Quantitative Research, Qualitative Research, Stakeholder Management, KPI Tracking, Product Management, Agile Methodology, Data Analysis, Prototyping, User Testing

Industry

Banking

Description
Your new work environment We have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in. In Tribe Daily Banking and Client First, we are responsible for: End-to-end management of daily banking products with all aspects (incl. definition of commercial strategy, value proposition design, delivery roadmap, P&L and risk management) Overall orchestration of mass retail segment (client ownership, acquisition, onboarding, retention, churn management, 3rd party services) Leading ING retail digitalization roadmap for delivering a superior digital/mobile customer experience. We offer more than only daily banking services; we are also responsible for the growth of our customer portfolio in terms of both acquisition of new client and development of the relationship with existing clients pertaining to their daily banking needs. You will collaborate in a team focused on acquiring prospects and engaging them to strengthen their relationship with ING by offering a seamless and compelling experience. About your new role You will be part of the Customer Acquisition and Growth domain within the Daily Banking & Client First tribe, a strategic and important position in which you will strongly collaborate with other tribes. As a Customer Journey Expert (CJE) focused on the Starters Value Proposition, you will play a key role in designing and delivering end‑to‑end daily banking experiences for young customers typically aged 25-35, entering financial independence. You will translate deep customer insights into concrete value propositions, journeys, and services that meet the unique financial, administrative, and emotional needs of Starters. Your daily activities Working within a squad focused on supporting client acquisition and engaging with the segments during their key moments of life, you will collaborate closely with product managers, data analysts, UX/UI designers, marketing specialists, and operational teams to build, validate, and implement solutions that drive customer satisfaction, acquisition, and long-term engagement. You will be responsible for: 1. Customer Insight & Problem Discovery Conduct qualitative and quantitative research to deeply understand starter personas, motivations, and financial behaviors. Leverage customer interviews, journey mapping, benchmark studies, and market insights to identify key opportunities for differentiation and value creation. Monitor evolving trends in digital banking, financial habits of young adults, and evolving expectations around guidance and autonomy. 2. Journey Design & Value Proposition Development Define and refine the end‑to‑end Starter journey, from onboarding to daily usage and early life decisions. Shape a compelling value proposition that encompasses products, digital experiences, onboarding, and service elements tailored to Starters. Translate insights into clear problem statements, hypotheses, and customer‑centered solutions. Build prototypes, orchestrate user tests, and iterate rapidly based on learnings. 3. Delivery & Implementation Collaborate with product owners and delivery teams to translate solutions into backlog items, acceptance criteria, and measurable outcomes. Ensure smooth implementation across channels (app, web, remote, customer service). Build campaigns/events to drive awareness and drive adoption of key features relevant to starters Monitor performance metrics and customer feedback to continuously improve the starter proposition. 4. Stakeholder Management & Cross‑Team Collaboration Work closely with compliance, legal, operations, and risk teams to ensure solutions meet regulatory standards. Partner with marketing and communication teams to ensure consistent narrative and strong activation. Align across tribes to ensure a coherent and seamless customer experience across touchpoints. 5. Metrics & Impact Tracking Track key Starter KPIs (acquisition, engagement, feature usage, retention). Analyze performance through dashboard and customer insights Identify and prioritize improvements based on evidence and business impact. How to be successful A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are naturally collaborative, structured, and customer-focused, and you challenge the status quo with creative solutions. You bring: 3+ years of relevant experience in a similar role such as Growth Manager, Value Proposition Manager, Product Manager, Growth Product Manager, Acquisition, etc. Fluency in English is required a if you speak Dutch and/or French it is strong pre Experience in customer journey management, lifecycle marketing, customer experience design and journey mapping Hands-on and continuously test and improve solutions, structured and able to translate strategy into execution Current residency in Belgium and (if applicable) a valid working visa Rewards and benefits Within the Daily Banking & Client First department, you can expect a challenging and high-impact environment where you directly contribute to growing our customer base. And a clear purpose, a unique offer and a range of flexible compensation and other benefits. With also the possibility to invest in your professional and personal growth thanks to the expertise of our teams across the global ING network, and our knowledge sharing culture. We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. The benefits of working with us at ING include: An attractive gross salary, depending on your job category and professional experience Hybrid working (onsite Tuesdays and Fridays) Flex Budget 20 statutory holidays, plus an additional 9–11 days of annual leave, 1 regional public holiday, and 4 bank holidays Profit Sharing Reimbursement of your train or bus pass Telephone subscription and internet allowance Pension Plan Hybrid working Personal growth & challenging work with endless opportunities to realize your ambitions An informal, dynamic environment with innovative colleagues supporting your endeavours’ A progressive and agile way of working, where new ideas are valued ahead of convention About us We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel that we empower them to stay a step ahead in life and in business. We’re proud of that! Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you. Questions or want to apply directly? Should you have any questions, please contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button. We are looking forward to meeting you! We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

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Responsibilities
Design and deliver end-to-end digital banking experiences and value propositions specifically tailored for young adult customers (Starters). Collaborate with cross-functional squads to drive customer acquisition, engagement, and retention through data-driven insights and iterative testing.
Digital Customer Journey Expert – Customer Acquisition & Engagement at ING Services Limited
Brussels, Brussels-Capital, Belgium - Full Time
Skills Needed
Customer Journey Management, Value Proposition Design, Customer Acquisition, Growth Management, Ux/Ui Design, Lifecycle Marketing, Journey Mapping, Quantitative Research, Qualitative Research, Stakeholder Management, Kpi Tracking, Product Management, Agile Methodology, Data Analysis, Prototyping, User Testing
Specialization
Requires over 3 years of experience in growth, product, or value proposition management with a strong background in customer journey design. Fluency in English is mandatory, and candidates must currently reside in Belgium with a valid working visa.
Experience Required
Minimum 2 year(s)
Application Specialist at J.D. Irving, Limited
City of Moncton, New Brunswick, Canada - Full Time
Skills Needed
Application Support, Technical Troubleshooting, Sql, Iwhi, Fabric, Powerbi, Azure Devops, Customer Service, Interpersonal Communication, Process Orientation
Specialization
Candidates need a university degree or college diploma and 2-5 years of related experience. Proficiency in SQL, PowerBI, and Azure DevOps is preferred, along with strong communication skills and a customer service mindset.
Experience Required
Minimum 2 year(s)
Maintenance Supervisor at J.D. Irving, Limited
, New Brunswick, Canada - Full Time
Skills Needed
Leadership, Troubleshooting, Preventative Maintenance Planning, Work Order Coordination, Technical Maintenance, Team Management, Communication Skills, Safety Management
Specialization
Requires a post-secondary degree in industrial technology/engineering or a Red Seal trade certification. Ideal candidates have 4-7 years of supervisory experience, preferably within a production environment.
Experience Required
Minimum 5 year(s)
Senior Program Manager at Intuition IT Limited
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Human Resources Business Partner at Rithum CA UK Limited
, , United States - Full Time
Skills Needed
Strategic Business Partnership, Talent Management, Employee Relations, Organizational Effectiveness, Workforce Planning, Performance Management, Leadership Coaching, Change Management, Ai Tool Proficiency, Data Analysis, Conflict Resolution, Employment Law, Relationship Building, Consulting, Communication, Business Acumen
Specialization
Requires at least 3 years of progressive HR experience with a proven track record in advising leaders on talent and change management. Proficiency in using AI tools for productivity and the ability to analyze workforce data to inform business decisions are essential.
Experience Required
Minimum 2 year(s)
Category Marketing Specialist - Building Materials at J.D. Irving, Limited
Saint John, New Brunswick, Canada - Full Time
Skills Needed
Marketing Strategy, Category Management, Budget Management, Performance Analysis, Project Management, Marketing Analytics, Strategic Thinking, Content Development, Cross Functional Collaboration, Market Insight Translation
Specialization
A bachelor's degree in Marketing or Business is preferred, along with experience in retail or home improvement marketing management. Candidates should possess strong analytical skills and a deep understanding of the customer journey for building materials.
Experience Required
Minimum 2 year(s)
IT Support Engineer (M/F/D) at IFS Capital Limited.
berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Manager - TECH Experience - Internal (Interim) at London Drugs Limited
Chilliwack, British Columbia, Canada - Full Time
Skills Needed
Leadership, Coaching, Financial Management, Inventory Control, Merchandising, Sales Management, Customer Experience, Staff Scheduling, Technical Support, Business Development, Communication, Strategic Planning
Specialization
Requires a strong understanding of TECH operational software, Windows-based systems, and a deep knowledge of electronics products. Candidates should possess professional sales experience and sound leadership skills to manage productivity and payroll benchmarks.
Experience Required
Minimum 5 year(s)
Security In-Charge at ITM Tanzania Limited
Tanga, Tanga Region, Tanzania - Full Time
Skills Needed
Security Operations Management, Risk Assessment, Cctv Monitoring, Access Control, Emergency Response Planning, Personnel Supervision, Incident Investigation, Shift Planning, Roster Management, Security Infrastructure Maintenance, Compliance Management, Security Reporting, Team Leadership, Physical Security, Stakeholder Coordination, Health And Safety Regulations
Specialization
Requires 10-15 years of progressive security experience, specifically leading teams in large industrial or corporate environments. A diploma or bachelor's degree in security management, criminology, or a related field is required.
Experience Required
Minimum 10 year(s)
TECH Specialist at London Drugs Limited
Lethbridge, Alberta, Canada - Full Time
Skills Needed
Technical Sales, Customer Service, Product Knowledge, Inventory Management, Merchandising, Communication Skills, Consumer Electronics Expertise, Client Relations
Specialization
Candidates should have past experience selling consumer electronics and the ability to communicate effectively in a fast-paced retail setting. Flexibility to work evenings and weekends is required.
Experience Required
Minimum 2 year(s)
Assistant Store Manager at J.D. Irving, Limited
City of Miramichi, New Brunswick, Canada - Full Time
Skills Needed
Retail Management, Communication Skills, Customer Service, Retail Systems, Leadership, Operational Execution, Financial Results Management, Team Development, Safety Management, Conflict Resolution, Priority Management
Specialization
Requires over 5 years of retail management experience and exceptional communication and customer service skills. Candidates must be comfortable with retail technology and flexible to work a variable schedule.
Experience Required
Minimum 5 year(s)
Payroll Specialist at Blackbullion Limited
Bavaria, Berlin, Germany - Full Time
Skills Needed
N/A
Web Designer at VAS INFOTECH LIMITED
London, Leicestershire - England, United Kingdom - Full Time
Skills Needed
N/A
Manufacturing Engineer at Framatome UK Limited
England, East Suffolk - England, United Kingdom - Full Time
Skills Needed
N/A
Supply Chain Coordinator at Accent Group Limited
Silverwater, Western Australia, Australia - Full Time
Skills Needed
N/A
Medical Receptionist at Ripple Touch Limited
Syndey, Western Australia, Australia - Full Time
Skills Needed
N/A
Supply Chain Coordinator at Accent Group Limited
Queensland, Queensland, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Warehouse Manager at Modern Paper Limited
England, Louisiana, United Kingdom - Full Time
Skills Needed
N/A
Dispatcher at J.D. Irving, Limited
Saint John, New Brunswick, Canada - Full Time
Skills Needed
Coordination, Communication, Multi Tasking, Organization, Time Management, Interpersonal Skills, Priority Management
Specialization
Candidates should be highly organized individuals capable of managing multiple priorities in a fast-paced environment. Strong people skills and the ability to work under pressure with minimal supervision are required.
Investment Banking intern at REGAL BROOKE LIMITED
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
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