JOB SUMMARY

We are seeking a proactive and organised Property Assistant to support our busy Lettings and Property Management team. This role is ideal for someone looking for part-time hours with flexibility, and the opportunity to step up to full-time when covering holidays (up to 12 weeks of the year).
The role is office-based near Old Trafford (with parking available for a monthly fee). Some home working will be required, so candidates must have a suitable work environment and reliable internet connection.
This position requires strong organisational skills, proficiency in data entry, and the ability to communicate effectively with clients and colleagues.

REQUIREMENTS

• Previous office experience is essential, with a strong focus on administrative tasks
• Proficiency in data entry, with a keen eye for detail to ensure accuracy
• Experience in lettings, property, or an administrative environment is an advantage but not essential
• Excellent phone etiquette and communication skills
• Confident using computers and digital platforms, including G-Suite, Microsoft, CRMs, and other software (full training will be provided)
• Strong organisational skills with the ability to manage multiple tasks in a fast-paced environment
• A proactive, service-focused approach with the ability to upsell services where appropriate

• Assist with daily administrative tasks related to lettings and property management, including data entry and record-keeping
• Support the Lettings and Property Managers with their duties
• Manage inbound enquiries for services, sales, and technical support by email, chat, calls, and text
• Make outbound calls to support day-to-day management
• Assist with maintenance management: sourcing contractors, updating databases, tracking works orders, and managing completions
• Handle inbound sales enquiries and provide a proactive attitude towards upselling services