SKILLS REQUIRED:

· Extremely well versed with pricing process & current market trend for sourcing the competitive process.

· Outstanding customer service and communication skills.

• Excellent negotiation skills specially with liner/Airline & Overseas agent.
• Good communication skills with customers/ carriers & agents. (Aggressive / logical approach & ability to convince customer & vendors)

· High attention to detail.
· Strong sense of urgency and aptitude to work under pressure.
· Must be able to prioritize tasks.

· Ability to work independently or as a flexible team player.

• Good network within shipping line/import agent & cross trade business.
• Import/Export documentation experience and understanding of international shipping is a must.
• Excellent proficiency with Excel

JOB DESCRIPTION:

· Checking for the most current and accurate shipping rates from suppliers and carriers on a regular basis
· Providing quotes to customers in a timely and professional manner, ensuring the quotes accurately reflect the rates and services offered.
· Negotiating pricing and services with customers to ensure the company is providing the best value while maintaining profitability.
· Maintaining accurate records of customer quotes and pricing information for future reference and analysis.
· Overseeing the customer service and pricing functions of the company, ensuring high-quality service is provided.
· Developing and implementing pricing strategies to increase profitability and remain competitive in the market.
· Negotiating and managing contracts with customers and suppliers to ensure favorable pricing and terms.
· Collaborating with other departments to ensure seamless customer service and efficient pricing processes.
· Analyzing customer and market data to inform pricing decisions and strategies.
· Monitoring and reporting on key performance indicators related to customer service and pricing.
· Ensuring accurate and timely communication with customers and stakeholders
· Providing feedback and coaching to customer service and pricing teams to improve performance.
· Keeping abreast of changes in the freight forwarding industry and ensuring the pricing teams are up-to-date with the latest information
· Developing and implementing pricing policies and procedures to improve efficiency and productivity.
· Managing customer complaints and resolving pricing issues
· Engaging with customers through various channels, including phone, email, and live chat
· Continuously seeking out opportunities to improve the customer service and pricing experience and proactively addressing customer needs and concerns.
· Analyzing customer service and pricing data to identify trends and areas for improvement.
Job Type: Full-time
Pay: AED6,000.00 - AED7,000.00 per mont

Please refer the Job description for details