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Knowledge Manager at Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, British Columbia, Canada - Full Time
Skills Needed
Knowledge Management, Content Development, Technical Writing, Project Management, Communication Skills, Detail Orientation, Microsoft Sharepoint, Data Analysis, Problem Solving, Change Management, Human Centered Design, Information Architecture, Collaboration, Content Strategy, Organizational Skills, Self Starter
Specialization
Candidates should have a bachelor's degree in a related field and at least 5 years of experience in content development. Strong communication skills and experience with content management systems like SharePoint are essential.
Experience Required
Minimum 5 year(s)
Associate Underwriter at Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, British Columbia, Canada - Full Time
Skills Needed
Underwriting, Personal Lines, Small Commercial Lines, Analytical Skills, Organizational Skills, Problem Solving, Collaboration, Negotiation, Risk Selection, Communication, Self Motivation, Adaptability, Entrepreneurial Approach, Insurance Knowledge, Industry Standards, Professional Relationships
Specialization
Candidates should have previous experience in the insurance industry, particularly with personal lines and/or small commercial lines. They should also be eligible for a Level 1 General Insurance License and ideally be working towards or have completed relevant designations.
Commercial Insurance Advisor at Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, British Columbia, Canada - Full Time
Skills Needed
Client Relationship Management, Sales Target Achievement, Time Management, Confidentiality, Commercial Insurance Knowledge, Underwriting Principles, Customer Service, Problem Solving, Communication Skills, Team Collaboration, Insurance Broker License, Curiosity, Community Engagement, Client Advocacy, Insurance Product Knowledge, Professional Development
Specialization
Candidates should have 2-5 years of commercial insurance experience and an insurance broker license Level 2 or be working towards CAIB/CIP. A focus on achieving sales targets and building authentic client relationships is essential.
Experience Required
Minimum 2 year(s)
Insurance Advisor at Talent Acquisition Team at Westland Insurance. Text reply only.
Langley, British Columbia, Canada - Full Time
Skills Needed
Client Service, Sales Targets, Time Management, Confidentiality, Discretion, Insurance Knowledge, Client Relationships, Underwriting Principles
Specialization
Candidates should have an Insurance Broker Level 1 license or be working towards CAIB/CIP, with financial support provided. A bonus of 6 months or more of industry experience is preferred.
Senior Insurance Advisor at Talent Acquisition Team at Westland Insurance. Text reply only.
Langley, British Columbia, Canada - Full Time
Skills Needed
Client Service, Insurance Knowledge, Sales Target Achievement, Time Management, Confidentiality, Discretion, Coaching, Mentoring
Specialization
Candidates should have at least two to three years of industry experience and an insurance broker level 2 license, with support for further certification. A focus on building authentic client relationships and achieving sales targets is essential.
Experience Required
Minimum 2 year(s)
French Teacher at Oxford Learning Centre Mississauga Central Erin Mills and Meadowvale
Mississauga, ON, Canada - Full Time
Skills Needed
Resumes, Children
Qualification
Graduate
World Waterpark Slide Patroller at West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, Alberta, Canada - Full Time
Skills Needed
Supervising, First Aid Response, Guest Service, Water Safety, Communication, Physical Stamina, Safety Compliance, Bronze Cross Certification
Specialization
Applicants must be at least 15 years old, possess strong swimming ability, and be willing to obtain Bronze Cross certification at their own expense. Candidates should be friendly, outgoing, safety-minded, and able to work well independently in a fast-paced environment.
Knowledge Manager at Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, British Columbia, Canada -
Full Time


Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

92500.0

Posted On

14 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Knowledge Management, Content Development, Technical Writing, Project Management, Communication Skills, Detail Orientation, Microsoft SharePoint, Data Analysis, Problem Solving, Change Management, Human-Centered Design, Information Architecture, Collaboration, Content Strategy, Organizational Skills, Self-Starter

Industry

Insurance

Description
We’re searching for a Knowledge Manager on our Business Technology Enablement Office. Are you searching for new possibilities? Westland Insurance Group Ltd has an exciting full-time opportunity for a Knowledge Manager to join our Business Technology Enablement Office team in Surrey, BC at our head office. The Knowledge Manager will play a critical role in overseeing and maintaining the information our teams use to perform their work. You’ll primary work on projects to collect and document standard operating procedures, rewrite current policies, and organize content in a way that’s easily accessible. You’ll also act as a point of contact for questions related to business processes and take a data-driven approach to optimizing Westland’s internal knowledge hub. Expected Compensation: The expected hiring range for this role is $74,000 to $92,500 based on a 35-hour work week. Actual offered salary will depend on the successful candidate’s qualifications and experience, as well as market conditions for the role, and internal equity. Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences. Discover what’s possible, with Westland. The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us. As a Knowledge Manager, you’ll join our Communications team and play a critical role in overseeing and maintaining the information our teams use to perform their work. You’ll primary work on projects to collect and document standard operating procedures, rewrite current policies, and organize content in a way that’s easily accessible. You’ll also act as a point of contact for questions related to business processes and take a data-driven approach to optimizing Westland’s internal knowledge hub. To be successful in this role, you’ll be an excellent writer who is skilled at creating clear and concise knowledge materials and using templates and content management systems (like SharePoint). You’re eager to take ownership and effectively solve issues while centering on the employee experience. You possess solid ability and experience in using process maps and technical documentation to create content Interested in learning more? Why you'll love Westland: An open, flexible and welcoming workplace Plenty of opportunities to grow and learn Autonomy to drive your own success Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds A total rewards program that takes care of your financial, physical, and mental health Flexible paid Values Days to celebrate days important to you Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients Why we’ll love You: Bachelor's degree in communications, project/program management, business, or other related fields 5+ years of experience in a content development role (with writing samples to demonstrate experience) Strong communication skills: oral and written including facilitation and excellent technical writing Strong detail orientation with the ability to be methodical, and detail-oriented Experience with Microsoft SharePoint and other content management systems Strong aptitude for learning new technologies and developing content frameworks Self-starter, motivated to work through new challenges Experience managing projects and working independently Organized and structured, balancing multiple priorities with ease Experienced using analytics and data to curate and optimize content Experience implementing and influencing changes in organizations (Change management) Familiarity in human-centered design and information architecture Demonstrated problem solving and critical thinking abilities Ability to work independently and as part of a multi-disciplinary team Self-aware, stays objective and positive during the support process Once here, you'll: Develop and manage Westland’s central source of truth for distributing knowledge resources (e.g., policies, procedures, and process guides) in a centralized hub Support Westland’s content strategy to capture and share implicit and explicit knowledge and align and standardize ways of working. This includes developing templates, publishing processes and content creation guidance materials which can be shared with stakeholders to encourage alignment and reduce silos Organize and maintain navigation and keywords/tags making content organized, searchable, and accessible by all employees with very few clicks, monitoring search and click analytics and optimizing to meet employee’s needs Measure, adapt and evolve the knowledge hub content to ensure it is optimized to retain intellectual capital within Westland and facilitate successful knowledge transfer to new employees. Monitor usage and optimize content based on what’s most frequently referenced Proactively seek to connect with employees in-person and over Teams to collect feedback and identify friction points. Ensure the knowledge hub increases the ability of employees to self-serve where previously they would have needed to ask a colleague Develop effective, respectful, and collaborative relationships with various departmental and stakeholder groups while identifying champions to support content development. Lead and build excitement for organizational culture shifts around knowledge building and sharing. Facilitate a community of practice with representatives from various teams to provide a forum for employees to ask questions, facilitate learning and knowledge transfer Act as a point person for escalations, questions, concerns, or issues that arise related to business process and procedural documentation, working to resolve issues in a way that considers the employee and client experience Review long, detailed guides and manuals and rewrite content to align Westland’s internal communications guidelines, simplifying the complex. Create graphics, diagrams, and charts to improve the quality of Westland’s knowledge content Conduct evaluations and collective feedback to identifying ways to improve the knowledge system and ensure that the tool and content is meeting objectives and increasing organizational effectiveness Use appropriate tools (e.g. Lucidchart, Excel, Web Analytics, SharePoint, etc.) to support the content development process, monitor performance, stay organized and report on work progress #LI-VH1 #LI-Hybrid Want to get to know each other better? Send your resume our way. You belong here We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation. At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@westlandinsurance.ca
Responsibilities
The Knowledge Manager will oversee and maintain the information used by teams, focusing on documenting standard operating procedures and organizing content for accessibility. They will also act as a point of contact for business process questions and optimize the internal knowledge hub.
Knowledge Manager at Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, British Columbia, Canada - Full Time
Skills Needed
Knowledge Management, Content Development, Technical Writing, Project Management, Communication Skills, Detail Orientation, Microsoft Sharepoint, Data Analysis, Problem Solving, Change Management, Human Centered Design, Information Architecture, Collaboration, Content Strategy, Organizational Skills, Self Starter
Specialization
Candidates should have a bachelor's degree in a related field and at least 5 years of experience in content development. Strong communication skills and experience with content management systems like SharePoint are essential.
Experience Required
Minimum 5 year(s)
Associate Underwriter at Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, British Columbia, Canada - Full Time
Skills Needed
Underwriting, Personal Lines, Small Commercial Lines, Analytical Skills, Organizational Skills, Problem Solving, Collaboration, Negotiation, Risk Selection, Communication, Self Motivation, Adaptability, Entrepreneurial Approach, Insurance Knowledge, Industry Standards, Professional Relationships
Specialization
Candidates should have previous experience in the insurance industry, particularly with personal lines and/or small commercial lines. They should also be eligible for a Level 1 General Insurance License and ideally be working towards or have completed relevant designations.
Commercial Insurance Advisor at Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, British Columbia, Canada - Full Time
Skills Needed
Client Relationship Management, Sales Target Achievement, Time Management, Confidentiality, Commercial Insurance Knowledge, Underwriting Principles, Customer Service, Problem Solving, Communication Skills, Team Collaboration, Insurance Broker License, Curiosity, Community Engagement, Client Advocacy, Insurance Product Knowledge, Professional Development
Specialization
Candidates should have 2-5 years of commercial insurance experience and an insurance broker license Level 2 or be working towards CAIB/CIP. A focus on achieving sales targets and building authentic client relationships is essential.
Experience Required
Minimum 2 year(s)
Insurance Advisor at Talent Acquisition Team at Westland Insurance. Text reply only.
Langley, British Columbia, Canada - Full Time
Skills Needed
Client Service, Sales Targets, Time Management, Confidentiality, Discretion, Insurance Knowledge, Client Relationships, Underwriting Principles
Specialization
Candidates should have an Insurance Broker Level 1 license or be working towards CAIB/CIP, with financial support provided. A bonus of 6 months or more of industry experience is preferred.
Senior Insurance Advisor at Talent Acquisition Team at Westland Insurance. Text reply only.
Langley, British Columbia, Canada - Full Time
Skills Needed
Client Service, Insurance Knowledge, Sales Target Achievement, Time Management, Confidentiality, Discretion, Coaching, Mentoring
Specialization
Candidates should have at least two to three years of industry experience and an insurance broker level 2 license, with support for further certification. A focus on building authentic client relationships and achieving sales targets is essential.
Experience Required
Minimum 2 year(s)
French Teacher at Oxford Learning Centre Mississauga Central Erin Mills and Meadowvale
Mississauga, ON, Canada - Full Time
Skills Needed
Resumes, Children
Qualification
Graduate
World Waterpark Slide Patroller at West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, Alberta, Canada - Full Time
Skills Needed
Supervising, First Aid Response, Guest Service, Water Safety, Communication, Physical Stamina, Safety Compliance, Bronze Cross Certification
Specialization
Applicants must be at least 15 years old, possess strong swimming ability, and be willing to obtain Bronze Cross certification at their own expense. Candidates should be friendly, outgoing, safety-minded, and able to work well independently in a fast-paced environment.
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