COMPANY OVERVIEW

LAKO, a U.S.-based industry leader in flexible packaging and converting solutions, is seeking a Technical Service & Sales Engineer to support and grow our presence in the Canadian province of Ontario. Known for our innovative sealing, cutting, and punching technology, LAKO offers a dynamic work environment focused on technical excellence and customer satisfaction.

POSITION SUMMARY

This remote-based role centers around combining technical know-how with outstanding customer service and sales skills. The ideal candidate will act as a key liaison for customers, providing technical support, driving business growth, and ensuring high levels of client satisfaction with a focus on packaging machinery components, particularly transverse jaws used in horizontal and vertical wrappers.

QUALIFICATIONS

Experience:

• 2–5 years in technical support, maintenance, or roles related to packaging machinery (e.g., horizontal/vertical form-fill-seal machines, transverse jaws).

Technical Competence:

• Solid understanding of packaging machine components and mechanical systems.
• Ability to interpret and validate technical drawings; CAD experience (AutoCAD, SolidWorks) is an asset.
• Ability to accurately measure and document mechanical components.
• Strong analytical and problem-solving skills, particularly with sealing issues.

Soft Skills:

• Excellent communication, customer service, and negotiation skills.
• Effective liaison between clients and internal departments.
• Self-motivated and comfortable with frequent travel (50% +/-).

Languages:

• Proficiency in English is required; fluency in French is a strong asset.

Job Type: Full-time
Pay: $45,000.00-$70,000.00 per year

Benefits:

• Paid time off

Work Location: Remot

Sales & Business Development

• Identify and pursue new business opportunities through research, cold outreach, networking, and industry events.
• Conduct customer visits to explore growth potential and increase sales.
• Assess customer needs and propose customized product solutions.
• Prepare and deliver technical and commercial proposals.

Customer Relationship Management

• Serve as the main point of contact for distributors and end users.
• Resolve customer inquiries and complaints efficiently and professionally.
• Assist with logistics, customs processes, order tracking, and delivery coordination.

Thoroughly document all customer details and sales progress in Salesforce CRM.

Technical Support

• Guide customers in the design, installation, and setup of transverse jaws for packaging machines.
• Troubleshoot sealing issues and recommend performance improvements.
• Collaborate with the internal engineering team for product modifications and design approvals.

Internal Coordination & Administration

• Communicate customer feedback to engineering and production to ensure timely deliveries.
• Assist with administrative duties such as invoicing and documentation.
• Coordinate with logistics to meet customer-specific shipping and delivery requirements.