ABOUT THE OPPORTUNITY

Reporting to the Director, People and Culture, CPA Canada is seeking an accomplished Senior Pension and Benefits Specialist with proven success in group benefit, pension and disability management administration. The ideal candidate will bring forward human resources expertise with comprehensive experience in group benefits and capital accumulation plans including Defined Benefit, Defined Contribution and RRSP administration, and vendor management in a complex national setting.
This hybrid role will be aligned to CPA Canada’s office in Toronto. The targeted annual salary range for this position is $92,100 to $102,700 and is commensurate with experience.

• Lead capital accumulation plans (defined benefit plans, defined contribution pension plans and RRSP with various suppliers providing services to 400+ employees, retirees, deferred pensioners, annuitants and affiliated organizations to ensure day-to-day and cyclical administration is accurate, timely and auditable
• Develop and implement project plans, workflows, policies and maintain a centralized schedule of activities to ensure employee benefits programs are delivered accurately and within targeted deadlines.
• Lead the absence management program including short term and long-term disability, maternity/parental leave, and other approved leaves of absence.
• Lead and develop quality relations with third-party administrators, consultants and other outside suppliers, including chairing meetings to drive strong service levels and ensure issues are resolved within contract timelines and drive service enhancements
• Investigate and resolve escalated employee issues pertaining to employee benefits programs and policies through the identification of underlying root cause.
• Interpret existing policies and practices based on an assessment of existing precedents, intent of policy and new information including current environment.
• Manage the deployment of annual group insurance renewals and re-enrolment periods
• Develop, track, and analyze key performance indicators for employee benefits and disability programs to ensure plan effectiveness, cost control, and employee satisfaction.

What we’re looking for

• An undergraduate degree with a professional designation such as CEB or CHRL, with a minimum of 7 years experience as a Human Resources professional specializing in group benefit and retirement administration, preferably with administrative experience in Defined Benefit and Defined Contribution plans.
• Experience managing and sustaining positive and professional relationships with a variety of vendors ensuring a positive employee experience and adherence to Service Level Agreements
• Analytical, organized with strong planning skills always striving for continuous improvement
• Ability to collaborate with other lines of business and corporate functions (e.g. Finance and IT)) advising on regulatory requirements and fiduciary obligations
• Demonstration of strong leadership capabilities, proven ability to work independently and collaboratively in a fast-paced environment
• Experience with HRIS and benefits administration systems (ADP/WFN or similar).
• Strong analytics skills for modeling, costing, and reporting, with advanced proficiency in Excel (pivot tables, complex formulas, dashboards, and data visualization).
• Excellent customer service skills and demonstrated confidence to provide value-added advice to uphold a positive employee experience in a dynamic environment
• Comfort navigating ambiguity and a variety of projects and timelines and work well under pressure
• Excellent communication and relationship-building skills across all levels of the organization
• Highly organized and driven by results, with a strong sense of accountability and follow-through
• Strong knowledge of pension and benefits regulatory frameworks, ensuring compliance with provincial and federal requirements.
• Skilled at developing and communicating employee benefits programs and changes to employees at all levels.
• Familiarity with survey providers (e.g., Mercer, Willis Towers Watson) and market competitiveness analysis.
• Experience supporting change management during plan transitions or vendor switches.
• Bilingualism (French and English) is an asset