Full job description

Job Overview

We are looking for a part-time Care Co-ordinator (22.5 working hours per week) to provide support to our patient groups, specifically those with identified care needs. If you are compassionate, resilient and dedicated to making change, this could be the role for you.

Duties

• Pro-actively identify and work with a cohort of patients to support their personalised care requirements, using the available decision support aids. For example, those patients with a Learning Disability, Mental Health, Dementia and vulnerable/frail patients.
• Bring together all of a patient’s identified care and support needs and explore their options to meet these into a single personalised care and support plan (PCSP) based on what matters to the patient, ensuring dignity, choice, respect, independence and rights are upheld at all times.
• Help patients to manage their needs, answer their queries and support them to make appointments, and ensure patients have good quality written or verbal information to help them make choices about their care.
• Identify barriers to or issues preventing greater engagement and/or uptake by patients actively participate in developing solutions for patients and service providers.
• Support patients to take up training and employment, and to access appropriate benefits where eligible.
• Raise awareness of shared decision making and decision support tools and assist patients to be more prepared to have a shared decision-making conversation.
• Ensure that patients have good quality information to help them make choices about their care, e.g. Support patients to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing.
• Assist patients to access self-management education courses, peer support or interventions that support them in their health and wellbeing.
• Act as a chaperone to provide support to patients when appropriate or requested.
• Provide co-ordination and navigation for patients and their carers across health and care services, alongside working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals.
• Support the co-ordination and delivery of Multi-Disciplinary Team (MDT) meetings within practice.
• Provide referral support for our clinical teams by utilising various clinical pathways to ensure efficient and co-ordinated patient care
• Support patients with poor attendance records in vulnerable patient groups.
• Any other duties as requested by the practice management.

Requirements

• Excellent communication and interpersonal skills
• Good personal organisation skills
• Adherence to the need for strict confidentiality
• Ability to work without direct supervision and determine own workload priorities and those of others in the team
• Ability to use own judgement, resourcefulness and common sense
• Ability to work under pressure and to multi-task, especially under pressure
• Ability to stay calm in all circumstances

If you are passionate about employee development and possess the necessary skills to coordinate effective training initiatives, we encourage you to apply for this exciting opportunity.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, you are encouraged to submit your application as early as possible.

Please note that previous applicants need not apply again.

Job Types: Part-time, Permanent

Pay: From £12.71 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking

Experience:

• providing care: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person